Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
  • Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.
Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Adaptive team player
  • Courteous demeanor
  • Energetic work attitude
  • Telephone inquiries specialist
  • Opening/closing procedures
Work Experience
2014 to 05/2014 Hostess/Reservationist Django Restaurant | City, STATE,
  • Greet and/or acknowledge guests arriving within 30 seconds. If a delay is anticipated, it is communicated to the guest with an apology and an offer of additional services, i.e.: light beverage while waiting or reading material to keep them occupied.
  • Seat patrons by escorting them to assigned table, pulling out chairs, placing napkins on their lap and handing guests the menus. Guests are never to be seated at a table that is not fully set and ready for service.
  • Present menus, engage in polite conversation, create a personal dining experience, answer questions, and offer information on all menu items and beverage items and offerings of the Django Restaurant, Off the Record and Private Dining.
  • Answer the phone in accordance with hotels standards
  • .Accept reservations for the Django Restaurant and the Private.
  • Dining Room, by taking the following information: name of the host, time, number of people in the party and phone number as well as Credit Card number if appropriate.
2013 to 2014 Park & Recreation Technician City Of Des Moines | City, STATE,
  • Assists in providing recreation programs and services, including coordinating, implementing and scheduling programs and services for various age groups and interests.
  • Works with renters and potential renters of City facilities in planning upcoming events, ensuring that clients understand and adhere to City policies, remit fees on time, obtain permits and insurance and develop room layouts; answers questions on status of room rentals, facilities, approved caterers, policies and fees; maintains an album of photos of past events, decorations and set-ups.
  • Monitors day-to-day operations of programs, classes and facilities, including ensuring that rooms are appropriately configured and that equipment is available; maintains records of room set-ups for City classes.
  • Responds to requests, complaints and inquiries from class instructors, rental groups and the public; responds appropriately to emergency situations and provides crowd control and evacuation if needed.
  • Performs other duties of a similar nature.
08/2011 to 11/2012 Tanning Consultant/Body Wrap Tech Visual Impacts | City, STATE,
  • Work at the front desks and answer the client’s queries related to the tanning services.
  • Direct the clients to bed where they can undergo their tanning treatment.
  • Ensure that the saloons are kept clean and tidy at all times and that the workers maintain hygiene.
  • Initiate mineral and vitamin wrap for guests to maximize weight loss goals.
Education and Training
Expected in High School Diploma | College Prep Woodward-Granger High School, Woodward, IA GPA:

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School Attended

  • Woodward-Granger High School

Job Titles Held:

  • Hostess/Reservationist
  • Park & Recreation Technician
  • Tanning Consultant/Body Wrap Tech


  • High School Diploma

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