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hostel owner resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Business Owner with more than 15 years of expertise developing exceptional skills in tourism. True leader experienced in tourism.

Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities. Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Positive

Skills
  • Marketing Tactics
  • Customer Service Management
  • Recruitment and Hiring
  • Business Leadership
  • Staff Development
  • Staff Scheduling
  • Budget Control
  • Cost Reduction
  • Sales Promotion
  • Employee Motivation
  • Labor Relations
  • Problem Anticipation and Resolution
Experience
01/2007 to Current
Hostel Owner Legends Camden, NJ,
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Trained teams on specific operations, applicable procedures and techniques for each job site.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Executed performance reviews to encourage improved productivity for team members.
  • Hired and trained new department managers to increase team oversight and productivity.
01/2006 to Current
Tourism Trainer Onetouch Direct Austin, TX,
  • Training new graduated tour guides.
  • Training new staff in travel agents.
  • Training new staff in accommodation facilities especially hostels.
10/2004 to Current
Tour Guide Self Employed Services City, STATE,
  • Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.
  • Created tour programs with focus on providing positive guest experiences.
  • Developed guest relationships to achieve high level of satisfaction.
  • Managed guest financial transactions and collected payments via cash, check and payment card.
  • Developed long-term relationships with local partners, restaurants, cafes, museums and concert halls.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Facilitated tours to groups of up to 30.
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
  • Acquired tickets and fees from individuals and larger groups prior to start of tour.
01/2018 to 12/2021
Tourism Consultant Sheba Tours City, STATE,
  • Applied technical and practical knowledge to handle customer requests to fulfill orders.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Increased bottom-line revenue, monitoring travel competitor activity to maintain most competitive rate.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
01/2007 to 12/2020
Tourism Manager Enjoy In Egypt City, STATE,
  • Mentored apprentice guides to promote better understanding of information to present to tourists and travelers.
  • Developed long-term relationships with local partners, restaurants, cafes, museums and concert halls.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Delivered guided tours, presenting scripted information and answering questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
01/2006 to 06/2006
Operation Manager Safir Travel City, STATE,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Guided employees on understanding and meeting changing customer needs and expectations.
06/2004 to 12/2005
Tour Operator Abydos Tours City, STATE,
  • Developed guest relationships to achieve high level of satisfaction.
  • Created tour programs with focus on providing positive guest experiences.
  • Coordinated locations, schedules and events with tour leader and facility management teams.
  • Developed tour packages and itineraries for individual clients and groups across various locations.
  • Booked lodging arrangements by securing discounted rates and arranging blocks of rooms.
  • Provided positive and knowledgeable responses to guest questions and desires.
  • Booked transportation, accommodation and adjacent services and made follow-up calls.
Education and Training
Expected in 06/2003 to to
Bachelor Degree: Tourism Guidance
Helwan University - Cairo, Egypt,
GPA:
Expected in 06/1999 to to
High School Diploma : Tourism Guidance
Institute For Tourism And Hotel Managment - Port Said, Egypt,
GPA:
Languages
English:
Full Professional
Negotiated:
Arabic:
Native/ Bilingual
Negotiated:
Websites, Portfolios, Profiles
  • linkedin.com/in/Jessica-el-sisy-3276b524

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Resume Overview

School Attended

  • Helwan University
  • Institute For Tourism And Hotel Managment

Job Titles Held:

  • Hostel Owner
  • Tourism Trainer
  • Tour Guide
  • Tourism Consultant
  • Tourism Manager
  • Operation Manager
  • Tour Operator

Degrees

  • Bachelor Degree
  • High School Diploma

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