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Hostel manager Resume Example

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HOSTEL MANAGER
Professional Summary
Manager possessing comprehensive background in courteous service and hospitality with a strong dedication to exceeding expectations. Flexible, seeking a position as NAME OF JOB. Fast learner, enthusiastic and eager to be part of a customer service-oriented team, always want to go the extra mile to guarantee customer satisfaction.
Skills
  • Courteous and helpful
  • Fast learner
  • Organiser, accurated and detailed
  • Collaborative and works well independently
  • Proficient in cash management
  • Inventory management
  • Hostel operation and management
  • Front desk experience
  • Appointements, reservations and booking system experience
  • Efficient and flexible
  • Creative problem solver
  • Effective skilled multitasker
  • Fluent English. Mother tongue French
  • Food and beverage services
  • Filling and data archiving
  • Computer knowledge
  • MS Windows proficient
  • Social media knowledge
  • Exemplary customer service oriented
Work History
Hostel manager, 08/2013 to 03/2014
Yellow Submarine Backpackers – Brisbane, Australia
  • Greeted, welcomed, registered and assigned rooms to all hostel guests with a smile.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Improved customer service.
  • Promoted the hotel brand through internet.
  • Processed reservations.
  • Recommended top dining and entertainment options for guests in Brisbane City centre area.
  • Recruited and trained five new members of the guest service team.
Waitress, 08/2011 to 12/2011
Général Beuret, bar, coffee shop, restaurant – Paris, France
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Accurately recorded sales, made correct change and prepared charge slips for guests.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Entered orders into the computer system quickly and in proper sequence.
  • Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
  • Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
  • Obtained customer payment promptly and politely.
Assistant Curator, 03/2008 to 01/2010
National Institute of History of Arts (INHA) – Paris, France.
  • Kept the booms catalogue upto date.
  • Selected books needing to be restored.
  • Delivery and sending management.
  • Four new team members trainer.
  • Record management.
Private teacher, 01/2005 to 06/2008
City Student Association (AFEV) – Nanterre, France
Working as a volunteer
  • Knowledge awareness program for kids, surrounded by professional teachers and psychologists.
  • Teaching learning tricks and methode.
Shift Supervisor, 04/2012 to 11/2012
Starbucks Coffee – Montreal, Canada
  • Consistently provided friendly, pleasant, courteous, knowledgeable and accommodating customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times to provide Starbucks' legendary customer service.
  • Maintained clean, sanitized and safe work station.
  • Conducted regular product inventory and daily requisition sheets as reinventor.
  • Accurately recorded sales, counted, handled currency and credit transactions quickly and provided change as necessary.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Secretary, 03/2013 to 08/2013
Toitures Ecosphere – Montreal, Canada
  • Answered phone calls and e-mail inquiries.
  • Appointements setting.
  • Created a schedule and organised events.
  • Maintained appropriate filing of documentation.
  • Handled all incoming information requests for several busy executives.
  • Screened personal and business messages and directed them to the appropriate party.
Education
Master: History of Arts and Archeology, 2009
Paris 10 ouest la Défense-Nanterre - Nanterre, France
Certification: Librarianship and Record Management, Current
University of Montreal - Montreal, Canada
Interests
Travelling : England, Spain, Czech Republic, Italy, USA, Canada, Australie.
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Resume Overview

Companies Worked For:

  • Yellow Submarine Backpackers
  • Général Beuret, bar, coffee shop, restaurant
  • National Institute of History of Arts (INHA)
  • City Student Association (AFEV)
  • Starbucks Coffee
  • Toitures Ecosphere

School Attended

  • Paris 10 ouest la Défense-Nanterre
  • University of Montreal

Job Titles Held:

  • Hostel manager
  • Waitress
  • Assistant Curator
  • Private teacher
  • Shift Supervisor
  • Secretary

Degrees

  • Master : History of Arts and Archeology , 2009
    Certification : Librarianship and Record Management , Current

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