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hostel manager resume example with 6+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Manager possessing comprehensive background in courteous service and hospitality with a strong dedication to exceeding expectations. Flexible, seeking a position as NAME OF JOB. Fast learner, enthusiastic and eager to be part of a customer service-oriented team, always want to go the extra mile to guarantee customer satisfaction.
Skills
  • Courteous and helpful
  • Fast learner
  • Organiser, accurated and detailed
  • Collaborative and works well independently
  • Proficient in cash management
  • Inventory management
  • Hostel operation and management
  • Front desk experience
  • Appointements, reservations and booking system experience
  • Efficient and flexible
  • Creative problem solver
  • Effective skilled multitasker
  • Fluent English. Mother tongue French
  • Food and beverage services
  • Filling and data archiving
  • Computer knowledge
  • MS Windows proficient
  • Social media knowledge
  • Exemplary customer service oriented
Work History
07/2013 to 02/2014 Hostel manager Life Care Centers Of America | Columbia, TN,
  • Greeted, welcomed, registered and assigned rooms to all hostel guests with a smile.
  • Verified customers' credit and established how the customer would pay for the accommodation.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Improved customer service.
  • Promoted the hotel brand through internet.
  • Processed reservations.
  • Recommended top dining and entertainment options for guests in Brisbane City centre area.
  • Recruited and trained five new members of the guest service team.
07/2011 to 11/2011 Waitress Harris County | Pasadena, TX,
  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Accurately recorded sales, made correct change and prepared charge slips for guests.
  • Effectively and calmly resolved situations with intoxicated guests.
  • Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
  • Entered orders into the computer system quickly and in proper sequence.
  • Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
  • Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
  • Obtained customer payment promptly and politely.
02/2008 to 2010 Assistant Curator Solvay Pharma | Borger, TX,
  • Kept the booms catalogue upto date.
  • Selected books needing to be restored.
  • Delivery and sending management.
  • Four new team members trainer.
  • Record management.
2005 to 05/2008 Private teacher Department Of Veterans Affairs | Newington, CT, Working as a volunteer
  • Knowledge awareness program for kids, surrounded by professional teachers and psychologists.
  • Teaching learning tricks and methode.
03/2012 to 10/2012 Shift Supervisor Starbucks Coffee | City, STATE,
  • Consistently provided friendly, pleasant, courteous, knowledgeable and accommodating customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times to provide Starbucks' legendary customer service.
  • Maintained clean, sanitized and safe work station.
  • Conducted regular product inventory and daily requisition sheets as reinventor.
  • Accurately recorded sales, counted, handled currency and credit transactions quickly and provided change as necessary.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Immediately informed supervisors of any problems or unusual situations and took appropriate action.
02/2013 to 07/2013 Secretary Toitures Ecosphere | City, STATE,
  • Answered phone calls and e-mail inquiries.
  • Appointements setting.
  • Created a schedule and organised events.
  • Maintained appropriate filing of documentation.
  • Handled all incoming information requests for several busy executives.
  • Screened personal and business messages and directed them to the appropriate party.
Education
Expected in 2009 to to Master | History of Arts and Archeology Paris 10 ouest la Défense-Nanterre, Nanterre, France GPA:
Expected in Current to to Certification | Librarianship and Record Management University of Montreal, Montreal, Canada GPA:

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Resume Overview

School Attended

  • Paris 10 ouest la Défense-Nanterre
  • University of Montreal

Job Titles Held:

  • Hostel manager
  • Waitress
  • Assistant Curator
  • Private teacher
  • Shift Supervisor
  • Secretary

Degrees

  • Master
  • Certification

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