Manager possessing comprehensive background in courteous service and hospitality with a strong dedication to exceeding expectations. Flexible, seeking a position as NAME OF JOB. Fast learner, enthusiastic and eager to be part of a customer service-oriented team, always want to go the extra mile to guarantee customer satisfaction.
Skills
Courteous and helpful
Fast learner
Organiser, accurated and detailed
Collaborative and works well independently
Proficient in cash management
Inventory management
Hostel operation and management
Front desk experience
Appointements, reservations and booking system experience
Efficient and flexible
Creative problem solver
Effective skilled multitasker
Fluent English. Mother tongue French
Food and beverage services
Filling and data archiving
Computer knowledge
MS Windows proficient
Social media knowledge
Exemplary customer service oriented
Work History
Hostel manager, 08/2013
to 03/2014 Yellow Submarine Backpackers – Brisbane,
Australia
Greeted, welcomed, registered and assigned rooms to all hostel guests with a smile.
Verified customers' credit and established how the customer would pay for the accommodation.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Improved customer service.
Promoted the hotel brand through internet.
Processed reservations.
Recommended top dining and entertainment options for guests in Brisbane City centre area.
Recruited and trained five new members of the guest service team.
Waitress, 08/2011
to 12/2011 Général Beuret, bar, coffee shop, restaurant – Paris,
France
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Accurately recorded sales, made correct change and prepared charge slips for guests.
Effectively and calmly resolved situations with intoxicated guests.
Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
Entered orders into the computer system quickly and in proper sequence.
Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
Thoroughly cleaned and sanitized work area including mopping and sweeping, washing display cases, wiping down prep areas and equipment, washing utensils and dismantling and cleaning machinery.
Obtained customer payment promptly and politely.
Assistant Curator, 03/2008
to 01/2010 National Institute of History of Arts (INHA) – Paris,
France.
Kept the booms catalogue upto date.
Selected books needing to be restored.
Delivery and sending management.
Four new team members trainer.
Record management.
Private teacher, 01/2005
to 06/2008 City Student Association (AFEV) – Nanterre,
France Working as a volunteer
Knowledge awareness program for kids, surrounded by professional teachers and psychologists.
Teaching learning tricks and methode.
Shift Supervisor, 04/2012
to 11/2012 Starbucks Coffee – Montreal,
Canada
Consistently provided friendly, pleasant, courteous, knowledgeable and accommodating customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times to provide Starbucks' legendary customer service.
Maintained clean, sanitized and safe work station.
Conducted regular product inventory and daily requisition sheets as reinventor.
Accurately recorded sales, counted, handled currency and credit transactions quickly and provided change as necessary.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Immediately informed supervisors of any problems or unusual situations and took appropriate action.
Secretary, 03/2013
to 08/2013 Toitures Ecosphere – Montreal,
Canada
Answered phone calls and e-mail inquiries.
Appointements setting.
Created a schedule and organised events.
Maintained appropriate filing of documentation.
Handled all incoming information requests for several busy executives.
Screened personal and business messages and directed them to the appropriate party.
Education
Master: History of Arts and Archeology,
2009 Paris 10 ouest la Défense-Nanterre - Nanterre,
France
Certification: Librarianship and Record Management,
Current University of Montreal - Montreal,
Canada
Interests
Travelling : England, Spain, Czech Republic, Italy, USA, Canada, Australie.
