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Host/Waitress Resume Example

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HOST/WAITRESS
Professional Summary

Personable Customer Service professional offering over 9 years of experience resolving account and service concerns for customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Offering exceptional talents in using available resources efficiently to assess customers' issues and recommend valid solutions. 2020 Certified Phlebotomist well versed in venipuncture, capillary puncture, and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Skills
  • Menu presentation
  • Guest service
  • Reservation setting
  • Greeting and seating
  • Effective customer upselling
  • Price memorization
  • Check payment processing
  • High-volume dining
  • Teamwork
  • Efficient multitasking
  • Excellent communication
  • Specimen labeling procedures
  • Time management
  • Venipuncture
  • Patient confidentiality
  • Health education
  • Phlebotomy
  • Phlebotomy knowledge
  • Phlebotomy procedures
Work History
Card Sales Representative, 03/2019 to 02/2020
Fluent Medical – Miami, FL
  • Making 200-150 outbound calls and get prospective patients to schedule appointments
  • Overcoming objectives during outbound sales call
  • Drafting correspondences and other formal documents
  • Planning and schedule appointments and events
  • Greeting and assisting onsite guests
  • Answer inbound telephone calls
  • Remind patients of upcoming visits
  • Develop and implement organized filing systems
  • Maintaining of general office and supplies
  • Maintaining general office finances (limited)
  • Perform all other office tasks
  • Assist the doctor as needed with medical records
  • Assist the doctor with the necessary technology to be effective
Line Preparation Cook/Line Cook, 01/2019 to 10/2019
L' Artisane Bakery – Miami, FL
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Produced over 15-35 vegan dishes per day and maintained near-perfect customer satisfaction scores.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Communicated closely with Chef/Owners to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Line Preparation Cook/Line Cook, 09/2017 to 03/2019
Wellness Grub – Aventura, FL
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Education
High School Diploma: 2013
North Miami Senior High School - North Miami, FL
Associate of Science: Diagnostic Medical Sonography Specialist, Expected in 04/2024
Miami Dade College - Miami, FL

Currently in School

PhlebotomyCareer Prep Institute - Miramar, FL
  • Professional development completed in May 23 2020
Certifications
  • SafeServ Certified: Food Handler
  • Basic Life Support - BLS Certificate
  • First Aid/CPR Certified
  • Career Prep Institute Certified: Phlebotomist Technician
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Resume Overview

Companies Worked For:

  • Fluent Medical
  • L' Artisane Bakery
  • Wellness Grub

School Attended

  • North Miami Senior High School
  • Miami Dade College
  • Career Prep Institute

Job Titles Held:

  • Card Sales Representative
  • Line Preparation Cook/Line Cook

Degrees

  • High School Diploma : 2013
    Associate of Science : Diagnostic Medical Sonography Specialist , Expected in 04/2024
    Phlebotomy

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