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homeless outreach lead resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Senior Case Manager with experience using trauma informed care, harm reduction, and housing first approaches in the field of Homeless Services. Excellent at maintaining community relationships and navigating social services programs. Strong communicator with passion for helping others. College graduate with BA in psychology from Canisius College, currently attending University at Buffalo in the Master of Social Work program.

Skills
  • Communication
  • Grant writing
  • Problem-solving skills
  • Case Management
  • Client needs assessments
  • Proficient in Homeless Management Information System (HMIS)
  • Trauma-informed care
  • Harm Reduction approach
  • Housing First approach
Work History
Homeless Outreach Lead, 10/2021 - Current
Jack Wills Westport, CT,
  • Coached Case Managers on engagement with clients and outreach safety procedures
  • Conducted formal monthly supervision and regular check-ins with Case Managers
  • Trained Case Managers on Homeless Management Information System (HMIS) including how to input client data, write case notes, and service transactions
  • Regularly examined client data for errors in HMIS
  • Responsible for ensuring data errors were corrected in a timely fashion
  • Collaborated with Coordinated Entry to ensure clients were linked with housing providers and resources
  • Secured over $10,000 in private donations to Homeless Outreach
  • Coordinated Outreach Committee meetings as a Committee Co-chair
  • Facilitated Outreach Committee email list and sent out email invites in a timely manner
  • Attended WNY Coalition meetings
Homeless Outreach Senior Case Manager, 05/2021 - 10/2021
Lt Col Matt Urban Human Services Center City, STATE,
  • Collaborated on completion of grant applications
  • Coached Case Managers on engagement with clients
  • Advocated on behalf of clients at Department of Social Services
  • Trained Case Managers on Homeless Management Information System (HMIS) including how to input client data, write case notes, and service transactions
  • Regularly examined client data for errors in HMIS
  • Responsible for ensuring data errors were corrected in a timely fashion
  • Ensured clients were linked with housing providers and resources
  • Attended Outreach meetings within the organization as well as within the Continuum of Care
  • Attended Coalition meetings
Homeless Outreach Case Manager, 12/2020 - 05/2021
Lt Col Matt Urban Human Services Center City, STATE,
  • Researched sources for potential grants and funding
  • Organized and compiled resource lists for housing
  • Created chart explaining function of homeless outreach within Continuum of Care (CoC)
  • Trained in Homeless Management Information System (HMIS) including how to input client data and write case notes
  • Observed outreach worker-client interactions and intakes
  • Participated in client referral process for housing and resources
  • Attended Outreach meetings within the organization as well as within the Continuum of Care
Sales Associate, 07/2017 - 02/2020
Lucky Brand Dungarees Inc. City, STATE,
  • Maintained organized, presentable merchandise to drive continuous sales
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Completed orders through BORIS system and organized product deliveries to meet customer timetables
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
Master of Social Work: Social Work, Expected in
-
SUNY At Buffalo - Buffalo, NY
GPA:
Status -
Bachelor of Arts: Psychology, Expected in 05/2020
-
Canisius College - Buffalo, NY
GPA:
Status -
  • Dean's List Spring 2017-current
  • Overall GPA - 3.8
  • GPA in Degree Field - 3.9
High School Diploma: , Expected in 06/2016
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Kenmore West Senior High School - Buffalo, NY
GPA:
Status -

Graduated with a diploma from the International Baccalaureate Program

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Resume Overview

School Attended

  • SUNY At Buffalo
  • Canisius College
  • Kenmore West Senior High School

Job Titles Held:

  • Homeless Outreach Lead
  • Homeless Outreach Senior Case Manager
  • Homeless Outreach Case Manager
  • Sales Associate

Degrees

  • Master of Social Work
  • Bachelor of Arts
  • High School Diploma

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