Skilled at working in a variety of settings with diverse individuals, families and communities.
Ability to establish rapport and establish trust with homeless individuals and families in crisis.
Cultural sensitivity skills and capacity to interact and develop professional relationships with City and County Department representatives and social service providers.
Good communication skills and effective skills at leading and developing efficient homeless outreach teams
Computer skills and HMIS data system
CERTIFICATES Southern California Counseling Center Community Counseling Training Certification Effective Screening and Assessment Homeless Families Youth Issues Training Certification: Working With Homeless Youth; Adolescent Victims of Child Exploitation; How to Set Clear Boundaries When Working with Youth; Ethics in Working with Youth Celebrating Ethnicity and Differences in Religious Affiliations/Beliefs
Seventeen years of experience working with homeless service providers in Los Angeles County.
Fifteen years of experience working in the outreach and services field.
03/2013 to 04/2015
Homeless Case ManagerUpward Bound House － Santa Monica, CA
Responsibilities included working with homeless families enrolled in the Family Solution Center through St.
Conducting intakes to assess residential client's needs Long-term case plan development Comprehensive case management Goal setting, Progress monitoring, Money management assistance, Tenant/landlord education, and Housing advocacy and referrals to employment services.
05/2006 to 03/2013
Senior Emergency Response Team MemberLos Angeles Homeless Services Authority － Los Angeles, CA
Conducted field-based outreach, crisis intervention services to homeless individuals and families living in encampments and outdoors locations in Los Angeles County.
Provided homeless individuals with links to supportive permanent housing, emergency shelter and transitional placement, access to substance abuse treatment, mental health and medical service referrals, and other resources.
Lead staff for various special projects including Project 50 in skid row, Homeless Cal Works Family Project (Union Rescue Mission co-location site), Operation Healthy Streets (OHS) project, and the Unified Skid Row Outreach Model Project.
02/2001 to 01/2006
Lead Intake and Services CoordinatorBeyond Shelter － Los Angeles, CA
Lead for case management staff providing services and transitional housing for homeless families through the Housing First Project.
Provided referrals and services for clients to help them resolve legal, income, family issues related to immigrant status, DCFS/Family Reunification issues, domestic violence issues, and other issues related to family stability and transition to permanent housing.
05/1997 to 12/2000
Shelter Drop-in CoordinatorLos Angeles Youth Network － Los Angeles, CA
Conducted outreach and developed informational booths projects and other homeless youth events in the Hollywood.
Conducted outreach at schools for student organizations and events related to housing assistance and other youth-related services.
Performed clerical duties data entry, client appointment scheduling and other duties as assigned.
case management, clerical, crisis intervention, client, clients, data entry, Goal setting, legal, mental health, access, Money, Works, plan development, Progress, scheduling