Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Seasoned Quality Control/Home Updates Manager, bringing a 10-year progressive career with me. Focused on enhancing the guest's experience and maintaining owner relations. I have careful attention to detail, strong follow-through, and excellent organizational and problem-solving abilities. I am talented in assessing issues and developing strategies to deal with them.

  • Project management
  • Team management
  • Client relations and retention
  • Conflict resolution techniques
  • Quality assurance controls
  • Research ability
  • Budgeting and finance
  • Persuasive
  • Attention to detail
  • Customer Service
  • Focused on customer satisfaction
  • Training and coaching
  • Schedule coordination
  • RNS, Breezeway, Sage, Kayako software proficiency
  • Word, Excel, Expensify, Gmail, Google Doc
  • Computers, emails, scanning, faxing, smart phones
  • Deadline-oriented
  • Highly skilled multi-tasker
04/2019 to 03/2020 Home Updates Department Manager - Project Manager Vista Outdoors | San Diego, CA,

Oversaw the renovations of approximately 75 homes. Identified areas of concern inside homes, such as replacing furniture, painting and flooring needs, modernization, maintenance issues, etc.

  • Managed a small team of maintenance techs and an assistant during updates
  • Actively performed site evaluations and created a working cost estimate on updates for owners for "in-house" work
  • Met with/spoke to owners for approval on home updates
  • Liaison between owners and vendors - collected and conveyed estimates for special projects
  • Collected funds from owners for update projects
  • Sought out, scheduled, and verified completed work of vendors
  • Shopped for/ordered items for the home update
  • Worked within a specific budget - from a few hundred dollars to tens of thousands of dollars
  • Notified owners about unforeseen issues
  • Staged the home for new website photos
  • Created a revenue stream with this department
  • Won "Best Behind The Scenes" company award
04/2012 to 04/2019 Quality Control Department Manager American Airlines | Syracuse, NY,

Oversaw QC team members, arrival/departure inspections, cleaning and maintenance needs for 350+ properties. Thrived in a fast paced, time restrictive, high stress position.

  • Managed and coached team of 7+ staff members in vacation home quality control procedures
  • Handled all delegated tasks, including hiring, firing, scheduling, ordering supplies, keeping inventories, and creating training materials for QC Inspectors
  • Worked closely with QC team members and cleaning crews to meet daily/weekly/monthly deadlines
  • Performed site evaluations, owner arrival inspections, fielded guest complaints, rectified service issues, and addressed owner concerns
  • Provided excellent service and attention to guests and owners when face-to-face or through phone conversations
  • Dispatched work orders
  • Interviewed and helped hire multiple cleaning vendors
  • Met with and spot checked cleaners and cleaning inspectors to ensure they met the cleaning standards I put in place
  • Held regular meetings with QC Inspectors and cleaning vendors to identify problems and create solutions
  • Created procedures and SOP manual to help streamline the QC department
  • Met with upper management on a weekly basis and collaborated with other departments
  • Received a merit-based company reward - "Moving the Needle"
  • Started doing home updates in my "free time"
  • Trained my department successor
05/2009 to 04/2012 Quality Control Inspector Global Resort Homes | City, STATE,

Inspected vacation rental homes for any issues prior to guest/owner arrivals and reported issues arising from guest departures.

  • Inspected cleanliness after the cleaners, took care of minor cleaning issues on site, and reported major cleaning issues to cleaning inspector for completion
  • Predominantly in charge of owner arrival inspections
  • Took inventory of the homes household stock - added necessary items
  • Created tickets for added items to ensure owners were charged correctly
  • Reported any damages by guest to my QC manager via phone call and email - including taking photos to prove said damage
  • Worked within daily timeframe to ensure all arriving homes were inspected and reports were made
  • Kept company issued vans clean and properly stocked
05/2008 to 10/2010 Cleaner Global Resort Homes/Private | City, STATE,

Cleaned company offices and owner of Global Resort Homes personal homes, as well as private homes.

  • Basic cleaning including sweeping, vacuuming, mopping, glass cleaning, trash collecting, and cleaning bathrooms
  • Restocked supplies, replacing toiletries, liners and soaps
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment
  • Performed deep cleaning
  • Responded to emergency cleaning requests to meet client expectations
Education and Training
Expected in | Art, Psychology Yucaipa Community College, Yucaipa, CA, GPA:

VRMA Vacation Rental Cleaning Seminar

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Resume Overview

School Attended

  • Yucaipa Community College

Job Titles Held:

  • Home Updates Department Manager - Project Manager
  • Quality Control Department Manager
  • Quality Control Inspector
  • Cleaner


  • Some College (No Degree)

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