Home Updates Department Manager Project Manager resume example

Oversaw QC team members, arrival/departure inspections, cleaning and maintenance needs for 350+ properties. Thrived in a fast paced, time restrictive, high stress position.

• Managed and coached team of 7+ staff members in vacation home quality control procedures
• Handled all delegated tasks, including hiring, firing, scheduling, ordering supplies, keeping inventories, and creating training materials for QC Inspectors
• Worked closely with QC team members and cleaning crews to meet daily/weekly/monthly deadlines
• Performed site evaluations, owner arrival inspections, fielded guest complaints, rectified service issues, and addressed owner concerns
• Provided excellent service and attention to guests and owners when face-to-face or through phone conversations
• Dispatched work orders
• Interviewed and helped hire multiple cleaning vendors
• Met with and spot checked cleaners and cleaning inspectors to ensure they met the cleaning standards I put in place
• Held regular meetings with QC Inspectors and cleaning vendors to identify problems and create solutions
• Created procedures and SOP manual to help streamline the QC department
• Met with upper management on a weekly basis and collaborated with other departments
• Received a merit-based company reward - "Moving the Needle"
• Started doing home updates in my "free time"
• Trained my department successor

Inspected vacation rental homes for any issues prior to guest/owner arrivals and reported issues arising from guest departures.

• Inspected cleanliness after the cleaners, took care of minor cleaning issues on site, and reported major cleaning issues to cleaning inspector for completion
• Predominantly in charge of owner arrival inspections
• Took inventory of the homes household stock - added necessary items
• Created tickets for added items to ensure owners were charged correctly
• Reported any damages by guest to my QC manager via phone call and email - including taking photos to prove said damage
• Worked within daily timeframe to ensure all arriving homes were inspected and reports were made
• Kept company issued vans clean and properly stocked

Cleaned company offices and owner of Global Resort Homes personal homes, as well as private homes.

• Basic cleaning including sweeping, vacuuming, mopping, glass cleaning, trash collecting, and cleaning bathrooms
• Restocked supplies, replacing toiletries, liners and soaps
• Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment
• Performed deep cleaning
• Responded to emergency cleaning requests to meet client expectations