home preservation specialist resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. Recognized as a motivated team player with the ability to develop strong customer relationships by listening, understanding and providing problem solving solutions.

Home Preservation Specialist, 2012 - Current
Convergent Augusta, GA,
  • Prioritize and maintain a large volume of work.
  • Analyzed credit documents and solved problems.
  • Served as a single point of contact to borrowers and/or agencies whose mortgage loans are delinquent or at high risk for delinquency.
  • Recommend solutions to maintain home ownership including HAMP, proprietary modifications and repayment plans.
Payment Processor, 2011 - 2012
  • Open and prep incoming mail from overnight carriers
  • Accurately identify and input payoff information into computer system
  • Perform varied and complex clerical tasks associated with payment payoffs
  • Provide daily statistics on all processed work.
P/C Customer Service Rep I, 2010 - 2011
  • Attained State of Iowa Insurance Producer License.
  • Provide customers explanations regarding property and casualty products.
  • Maintained a working knowledge of underwriting guidelines and company policies.
  • Assisted customers with updates to insurance policies.
  • Strong problem solving ability
  • Troubleshooting skills
  • Proficient with Microsoft Products
  • Customer service expert
  • Sharp problem solver
  • Proficient with MSP, ERLMF, LPS, LIV, Outlook
  • Service solutions expert
  • Conflict resolution proficiency
  • High customer service standards
  • Energetic work attitude
  • Active listening skills
  • Adaptive team player
High School Diploma: , Expected in June 2002
San Pedro High School - San Pedro, California
Status -

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Resume Overview

School Attended

  • San Pedro High School

Job Titles Held:

  • Home Preservation Specialist
  • Payment Processor
  • P/C Customer Service Rep I


  • High School Diploma

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