Home Care Executive Director Resume Example
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HOME CARE EXECUTIVE DIRECTOR
Executive Profile
Consider me a driven Executive Professional desiring a high-level position in a professional corporate environment. A Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting, administration and quality performance. Self motivated and a high standard of excellence.
Skill Highlights
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Core Accomplishments
Established a home care agency from the ground up. Business plan implementation, secured investment funding, wrote NCDHHS policies and procedures, secured NC Assisted Living Administrator license as well as NCDHHS license for a personal care agency and then proceeded to grown the business into a thriving part of the local community.
Professional Experience
April 2009 to February 2013
Lhc GroupSandusky , OHHome Care Executive Director
- Ensured that all home care services were delivered on a regular and uninterrupted basis.
- Directed the operations and employees of the Agency in accordance with standard business practices, NC law, Federal law and the NCDHHS policies.
- Responsible for Client and personnel policy.
- Ensured all records, reports and other data both documentation and electronic were kept current, complete, accurate and available as required by regulatory agencies.
- Active in local community and business groups as an agent for the Agency to promulgate effective and positive relationships with persons that interact with the Agency.
- Constantly exploring methods of improvement and further developing the operations of the Agency.
- Responsible for human resources - employment, discharge, dispute.
- Employee evaluation and pay increases.
- Formulate client information, data and satisfaction outcomes of the agencies services and personnel.
- Develop a profitable budget including revenue projections, salaries, benefits, travel costs, expenses, overhead, insurance and administrative costs.
- Create and manage all invoices and bill collections.
- Formulated policies and procedures.
- Review and analyze expenditure, financial and operations report.
- Approve requisitions for equipment, materials and supplies.
- Implement operations support.
- Staff recruitment and retention program resulting in lowered staff turnover.
- Created effective marketing program which strengthened relationships in the senior community.
- Procurement, store keeping, transportation, communication and safety programs.
- Develop and implement annual business plan that demonstrated how to achieve financial goals while meeting customer expectations.
- Direct and supervise employees - Registered Nurses, CNA's, PCA's, Med-Tech's and office staff.
- Developed and maintained policies and procedures.
- Acquired insurance authorizations as ordered by the attending physician.
- Monitored shared email in-boxes and ensured inquiries were addressed.
- Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Meticulously tracked and resolved underpayments.
- Consistently informed patients of their financial responsibilities prior to services being rendered.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
January 1998 to March 2008
Bradford And Associates, LLCCity , STATEAdministrative and Marketing Executive
- Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
- Planned travel arrangement for over 45 executives and staff.
- Planned meetings and prepared conference rooms.
- Wrote reports and correspondence from dictation and handwritten notes.
- Research, compile, draft and complete reports.
- Update and chase delegated tasks to ensure progress to deadlines.
- Prepare and maintain schedule.
- Prepare expense reports.
- Improve/tighten storage and retrieval systems.
- Wrote and implemented annual marketing plan.
- Developed successful marketing strategies, based on the knowledge of establishment policy, nature of market and cost.
- Plan and administrate the marketing budget.
- Edited material according to specific market or customer requirements.
- Supervised all marketing staff.
- Staffing and hiring decisions within marketing department.
- Assisted the business in meeting objectives and goals and made the Company first priority.
Education
1993
Caldwell Community College & Technical Institute
City, State, USABusiness Administration
Associate of Arts
City, State, USABusiness Administration
Associate of Arts
1996
Lenoir Rhyne University
City, State, USABusiness Administration
Bachelor of Arts
City, State, USABusiness Administration
Bachelor of Arts
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Resume Overview
School Attended
- Caldwell Community College & Technical Institute
- Lenoir Rhyne University
Job Titles Held:
- Home Care Executive Director
- Administrative and Marketing Executive
Degrees
- Business Administration Associate of Arts
Business Administration Bachelor of Arts
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