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Home Care Executive Director Resume Example

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HOME CARE EXECUTIVE DIRECTOR
Executive Profile

Consider me a driven Executive Professional desiring a high-level position in a professional corporate environment. A Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting, administration and quality performance. Self motivated and a high standard of excellence. 

Skill Highlights
  • Small business development
  • Project management
  • Leadership/communication skills
  • Business operations organization
  • Market research and analysis
  • Customer-oriented
  • Solomon, Windows XP Professional, Microsoft Windows, Word, Windows NT Workstation

  • Client account management
  • Human resources
  • Budgeting expertise
  • Negotiations expert
  • Employee relations
  • Self-motivated
  • Market research and analysis
  • Customer-oriented
  • Chronotek, Express Invoice, Power Point, Quickbooks, Peachtree Accounting, Maxwell Accounting and Excel

Core Accomplishments

Established a home care agency from the ground up. Business plan implementation, secured investment funding, wrote NCDHHS policies and procedures, secured NC Assisted Living Administrator license as well as NCDHHS license for a personal care agency and then proceeded to grown the business into a thriving part of the local community. 

Professional Experience
April 2009 to February 2013
Lhc GroupSandusky , OHHome Care Executive Director
  • Ensured that all home care services were delivered on a regular and uninterrupted basis.
  • Directed the operations and employees of the Agency in accordance with standard business practices, NC law, Federal law and the NCDHHS policies.
  • Responsible for Client and personnel policy.
  • Ensured all records, reports and other data both documentation and electronic were kept current, complete, accurate and available as required by regulatory agencies.
  • Active in local community and business groups as an agent for the Agency to promulgate effective and positive relationships with persons that interact with the Agency.
  • Constantly exploring methods of improvement and further developing the operations of the Agency.
  • Responsible for human resources - employment, discharge, dispute.
  • Employee evaluation and pay increases.
  • Formulate client information, data and satisfaction outcomes of the agencies services and personnel.
  • Develop a profitable budget including revenue projections, salaries, benefits, travel costs, expenses, overhead, insurance and administrative costs.
  • Create and manage all invoices and bill collections.
  • Formulated policies and procedures.
  • Review and analyze expenditure, financial and operations report.
  • Approve requisitions for equipment, materials and supplies.
  • Implement operations support.
  • Staff recruitment and retention program resulting in lowered staff turnover.
  • Created effective marketing program which strengthened relationships in the senior community.
  • Procurement, store keeping, transportation, communication and safety programs.
  • Develop and implement annual business plan that demonstrated how to achieve financial goals while meeting customer expectations.
  • Direct and supervise employees - Registered Nurses, CNA's, PCA's, Med-Tech's and office staff.
  • Developed and maintained policies and procedures.
  • Acquired insurance authorizations as ordered by the attending physician.
  • Monitored shared email in-boxes and ensured inquiries were addressed.
  • Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Meticulously tracked and resolved underpayments.
  • Consistently informed patients of their financial responsibilities prior to services being rendered.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
January 1998 to March 2008
Bradford And Associates, LLCCity , STATEAdministrative and Marketing Executive
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Planned travel arrangement for over 45 executives and staff.
  • Planned meetings and prepared conference rooms.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Research, compile, draft and complete reports.
  • Update and chase delegated tasks to ensure progress to deadlines.
  • Prepare and maintain schedule.
  • Prepare expense reports.
  • Improve/tighten storage and retrieval systems.
  • Wrote and implemented annual marketing plan.
  • Developed successful marketing strategies, based on the knowledge of establishment policy, nature of market and cost.
  • Plan and administrate the marketing budget.
  • Edited material according to specific market or customer requirements.
  • Supervised all marketing staff.
  • Staffing and hiring decisions within marketing department.
  • Assisted the business in meeting objectives and goals and made the Company first priority.
Education
1993
Caldwell Community College & Technical Institute
City, State, USA
Business Administration
Associate of Arts
1996
Lenoir Rhyne University
City, State, USA
Business Administration
Bachelor of Arts
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Caldwell Community College & Technical Institute
  • Lenoir Rhyne University

Job Titles Held:

  • Home Care Executive Director
  • Administrative and Marketing Executive

Degrees

  • Business Administration Associate of Arts
    Business Administration Bachelor of Arts

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