Schedule and facilitate team meetings Personal liaison to corporate customers in charge of handling equipment, coverage service issues and escalations provided cost cutting recommendations that are accountable for over $130,000 monthly revenue acting point of contact for supervisor Conduct monthly and quarterly sales/customer partnering calls in order to remain up to date regarding customers need and continued partnership Sprint Corporate End User.
Performed a variety of complex customer service functions for National Accounts customer base group. Completed extensive customer contact for resolution of billing problems, account updates, and technical problems surrounding call completion difficulties and handset features, product including rate plans and other features and other general service information.
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