Hardworking dependable Tech Support Technician with over 10 years of helpdesk experience. I have a passion for helping others with technology. Assist end-users with complex technical issues. Communicate complicated concepts in clear manner. Flexible hard worker known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Service ticket tracking
Service desk support
Diverse PC Knowledge (Desktop, Laptop)
Proficient in use of Zoom
Exceptional Phone skills
Accomplished with mobile devices (IOS, Android)
Analytical and diagnostic skills
Proficient with Microsoft Office 365 suite
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