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heavy truck dealership service manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Goal-driven Service Manager offering over 32 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Flexible hard worker ready to learn and contribute to team success. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • New Employee Hiring
  • Work Planning and Prioritization
  • Conflict Resolution
  • Service Quality Management
  • Staff Supervision
  • Estimating and Quoting
  • Cost Reduction Strategies
  • Shift Scheduling
  • Goal Setting
  • Employee Training and Development
  • Verbal and Written Communication
  • Policy and Procedure Enforcement
  • Performance Evaluations
  • Budget Control
  • Workplace Safety
  • Customer Service
  • Relationship Building
  • Employee Development
  • Complex Problem Solving
  • Managing Operations and Efficiency
  • Teamwork and Collaboration
  • Documentation and Reporting
  • Performance Tracking and Evaluation
  • Hiring and Training
  • Budget Management
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Technical Proficiency
  • Recruitment and Hiring
  • Team Leadership
  • Problem Resolution
  • Team Building
  • Revenue Forecasting
Experience
01/2020 to Current
Heavy Truck Dealership Service Manager Us Foods, Inc. Greensburg, PA,
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Created annual department budget, aligning with organization's financial and operational objectives.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules to keep shifts properly staffed.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Created written estimates and obtained customer consent to proceed.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Monitored employee performance through key metrics analysis.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Produced thorough, accurate and timely reports of project activities.
  • Motivated and supported employees to maintain low turnover.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Guided department employees on changes from management.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Collaborated with customers to offer solutions to service needs.
04/1984 to 01/2020
Service Manager /Heavy Truck Dealership Liberty International Trucks Of New Hampshire City, STATE,
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Recruited and trained new employees to meet job requirements.
  • Created written estimates and obtained customer consent to proceed.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Created annual department budget, aligning with organization's financial and operational objectives.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Hired and trained service department staff to drive performance.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Produced thorough, accurate and timely reports of project activities.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Motivated and supported employees to maintain low turnover.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored employee performance through key metrics analysis.
  • Guided department employees on changes from management.
  • Collaborated with customers to offer solutions to service needs.
  • Created employee work schedules to keep shifts properly staffed.
01/1983 to 04/1984
Diesel Mechanic Truck Center Of Boston City, STATE,
  • Perform entry level mechanic duties on dealership levels
  • Perform Machine shop operations on various components on heavy duty trucks.
  • Remove and Reinstall major components
  • Over haul Transmissions, rear differentials, engines, brakes Etc.
Education and Training
Expected in 12/1983
Diploma of Completion: Diesel Engine And Heavy Duty Truck Mechanics
Ohio Diesel Tech - Cleveland, OH,
GPA:
Expected in 06/1981
High School Diploma:
Clayton A Bouton High School - Voorheesville, NY
GPA:
Accomplishments
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
  • Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
  • Consistently maintained high customer satisfaction ratings.

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Resume Overview

School Attended

  • Ohio Diesel Tech
  • Clayton A Bouton High School

Job Titles Held:

  • Heavy Truck Dealership Service Manager
  • Service Manager /Heavy Truck Dealership
  • Diesel Mechanic

Degrees

  • Diploma of Completion
  • High School Diploma

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