Ambitious to embark on a strategic level position in a dynamic environment, where I can utilize my professional and leadership skills to contribute towards the company's growth. I am a highly enthusiastic customer service professional with over 5 years of client interface experience. Summary of qualifications 2001Graduate of Hartselle High School with a 3.8 GPA Honors Diploma, National Honor Society, Active Member of Mu Alpha Theta Sorority, and Alpha Sigma Lambda. Conflict resolution, Complex problem solving, Strategic planning, Social media marketing, Computer Literate, Computer Proficient, and Creative Problem Solving
Worked with company systems such as live support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports, listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding operations with products, promotions, and orders
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Open customer accounts by recording account information.
Maintain customer records by updating account information.
Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
2001Graduate of Hartselle High School
3.8 GPA with Honors Diploma
National Honor Society
Active Member of Mu Alpha Theta Sorority and Alpha Sigma Lambda.
Fluent in English, (Speak and Read) and American Sign Language
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