Heatset Operator Resume Example

• Use machines to sort and prepare mail for distribution.
• Hand sort letters as necessary.
• Prepare mail to be loaded onto carrier trucks.
• Load postal trucks and ensure parcels are packed in delivery route order.
• Load and operate mail processing, sorting, and canceling machinery.
• Sort and organize mail for future delivery.
• Unload trucks after route has been completed.
• Repair machinery.
• Bundle, label, and route sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
• Operate computer scanning equipment, Addressograph's, mimeographs, and optical character readers.
• Assist customers at teller windows.
• Fix wet, spoiled, or broken packages.
• Check items to ensure that addresses are legible and correct.
• Place mail onto conveyors for culling and sorting.
• Weigh parcels to determine postage.
• Operate forklifts and trains to move mail and large boxes.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Open customer accounts by recording account information.

Maintain customer records by updating account information.

Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explaining the best solution to solve the problem; expediting correction or adjustment; follow up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.