Healthcare Clinic Manager Resume Example Walthall Rural Health Clinic

HEALTHCARE CLINIC MANAGER

Professional Summary

Skilled at improving processes, maximizing team productivity and reducing costs to achieve sustainable nursing home operations. Familiar with employee motivation and retention strategies, resident relations and accreditation requirements. Healthcare Administrator with proven ability to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Experienced Management with over 15 years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 20 staff members.
Documented and resolved staff, customers, and patients issues
Collaborated with team of 20 in the development of patients care, and clinical issues.
Documented and resolved patients and customers complaints which led to overall working environment in the work place, and patients satisfactory.

Skills

Medical Office Management
Long-Term Care
Telephonic Customer Support
ICD 10 Coding

Transcription
Insurance Verification
Clerical

Work History

Healthcare Clinic Manager, 12/2015 to 12/2020
Walthall Rural Health Clinic – Tylertown, MS

Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Built relationships with physicians to create steady referral pipeline.
Managed over 20 staff members with 4 providers.

Patient Care Coordinator, 06/2013 to 12/2015
Courtyard Rehabilitation And Health Center – McComb, MS

Met with patients and families to discuss care and plan of action for future..
Reviewed medical charts and served as liaison between patient, doctor and hospital.
Measured effectiveness with team and implemented recommendations for long term improvements.
Managed over 60 calls per day with onsite visits.

Healthcare Clinic Manager, 08/2008 to 07/2013
Cardiovascular Institute Of SWRMC – McComb, MS

Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Performed patient assessments and contributed to development of interdisciplinary care plans.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budgets and supervising over 20 employees
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 20% system-wide.

Healthcare Clinic Manager, 02/1995 to 08/2008
Tylertown Surgical Associate – Tylertown, MS

Built relationships with physicians to create steady referral pipeline.
Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budgets and supervising 10 employees.
Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Communicated with patients, ensuring that medical information was kept private.
Increased patient satisfaction scores by 90% during management.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Education

Bachelor of Science: Healthcare Administration, 05/2012
University of Phoenix - Tempe, AZ

Associate of Science: License Practical Nurse, 08/1978
Southwest Community College - Summit, MS

High School Diploma: 05/1974
Dexter High School - Tylertown, MS

Received Bachelor degree in Healthcare Administration
Graduated with GPA of 3.0
Majored in Healthcare Administration

Resume Overview

Companies Worked For:

Walthall Rural Health Clinic
Courtyard Rehabilitation And Health Center
Cardiovascular Institute Of SWRMC
Tylertown Surgical Associate

School Attended

University of Phoenix
Southwest Community College
Dexter High School

Job Titles Held:

Healthcare Clinic Manager
Patient Care Coordinator

Degrees

Bachelor of Science : Healthcare Administration , 05/2012
Associate of Science : License Practical Nurse , 08/1978
High School Diploma : 05/1974

Healthcare Clinic Manager Resume Example

Resume Score: 80%

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