Health Service Specialist II Resume Example
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HEALTH SERVICE SPECIALIST II
Professional Summary
Experienced Quality Assurance Professional with over 10 years of experience in quality assurance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
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Work History
Health Service Specialist II, 11/2019 to Current
Jbs Usa – Cactus , TX
Jbs Usa – Cactus , TX
- Compiled and reviewed medical charts
- Assisted patients in filling out check-in and payment paperwork
- Used Green-way to schedule appointments
- Handled 15-20 calls per hour to address customer inquiries and concerns
- Took co-payments and compiled daily financial records
- Worked with under-served customers to understand needs and provide quality health service
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Gathered forms, copied insurance cards and scanning to collect patient information for billing and insurance filing
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Carried out front office duties utilizing data entry skills in framework of medical database
Quality Assurance Manager, 11/2014 to 02/2019
Bandlab Technologies – Sherman Oaks , CA
Bandlab Technologies – Sherman Oaks , CA
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team
- Determined server operating limits by conducting daily load tests
- Created accurate and efficient test scripts in R-Log to manage automated testing of certain products and features
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
- Debugged code and located root causes of problems by reviewing configuration files and logs
- Identified and tracked defects with Walmart software and supported developers in resolving problems by completing additional tests
- Maintained knowledge of regulatory requirements, to include accrediting bodies, federal, state and local requirements, as well as Walmart's policies
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
- Reviewed project requirements to uncover bugs and vulnerabilities, solving process issues within 48 hours
- Estimated financial requirements of new projects
Community Support Specialist, 10/2013 to 01/2018
City Of Pearland – Pearland , TX
City Of Pearland – Pearland , TX
- Helped social workers build, coordinate and lead programs supporting individuals with disabilities and health concerns
- Collaborated on program operations with Physicians and families, including offering feedback from participants and improvement recommendations
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support
- Spoke with disability activist and rehabilitation groups to expand community engagement and program outreach
- Supported clients in developing goals and social skills, improving individual wellness and productivity
- Worked with vulnerable customers to understand needs and provide quality health service
- Assisted in implementation of community support services in alignment with needs
- Produced crisis management and intervention plans for communities in need
- Handled 20 calls per week to address customer inquiries and concerns
Process Control Supervisor, 06/2005 to 11/2014
Walmart – City , STATE
Walmart – City , STATE
- Inspected products and machines to maintain quality and efficiency
- Calibrated machines to maintain required productivity levels and adherence to quality standards
- Inspected finished products for quality and adherence to customer specifications
- Tested products or sub-assemblies for functionality or quality and troubleshot problems with equipment, devices or products
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Prepared daily technical documentation and production reports to assist business leaders with key decision making and strategic operational planning
- Established and updated work schedules to account for changing staff levels and expected workloads
- Restructured installation processes and staff teams, boosting productivity by 95%
Education
Bachelor of Science: Nursing, Expected in 2023
University of Arkansas, Fayetteville - City, State
University of Arkansas, Fayetteville - City, State
Bachelor of Science: Business Administration, 2018
South University - City, State
South University - City, State
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Resume Overview
School Attended
- University of Arkansas, Fayetteville
- South University
Job Titles Held:
- Health Service Specialist II
- Quality Assurance Manager
- Community Support Specialist
- Process Control Supervisor
Degrees
- Bachelor of Science : Nursing , Expected in 2023
Bachelor of Science : Business Administration , 2018
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