Health Service Specialist II Resume Example Arkansas Department Of Health

HEALTH SERVICE SPECIALIST II

Professional Summary

Experienced Quality Assurance Professional with over 10 years of experience in quality assurance. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Sterilization Procedures
Patient Care
Sterile Procedures and Techniques
Managing Materials
Specimen collection
Safety protocols expertise

Computerized Tracking
HIPAA Compliance
Cleaning
Infection Control
Bio-hazardous waste disposal

Work History

Health Service Specialist II, 11/2019 to Current
Arkansas Department Of Health – Fayetteville, AR

Compiled and reviewed medical charts
Assisted patients in filling out check-in and payment paperwork
Used Green-way to schedule appointments
Handled 15-20 calls per hour to address customer inquiries and concerns
Took co-payments and compiled daily financial records
Worked with under-served customers to understand needs and provide quality health service
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Gathered forms, copied insurance cards and scanning to collect patient information for billing and insurance filing
Received, recorded and addressed incoming and outgoing communication via telephone and email
Carried out front office duties utilizing data entry skills in framework of medical database

Quality Assurance Manager, 11/2014 to 02/2019
Walmart – Bentonville, AR

Wrote, edited and updated project manuals and technical documentation used by quality assurance team
Determined server operating limits by conducting daily load tests
Created accurate and efficient test scripts in R-Log to manage automated testing of certain products and features
Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
Debugged code and located root causes of problems by reviewing configuration files and logs
Identified and tracked defects with Walmart software and supported developers in resolving problems by completing additional tests
Maintained knowledge of regulatory requirements, to include accrediting bodies, federal, state and local requirements, as well as Walmart's policies
Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork
Reviewed project requirements to uncover bugs and vulnerabilities, solving process issues within 48 hours
Estimated financial requirements of new projects

Community Support Specialist, 10/2013 to 01/2018
Arkansas Support Network – Springdale, AR

Helped social workers build, coordinate and lead programs supporting individuals with disabilities and health concerns
Collaborated on program operations with Physicians and families, including offering feedback from participants and improvement recommendations
Identified service gaps and located needed resources for individuals, including housing, work placement and other support
Spoke with disability activist and rehabilitation groups to expand community engagement and program outreach
Supported clients in developing goals and social skills, improving individual wellness and productivity
Worked with vulnerable customers to understand needs and provide quality health service
Assisted in implementation of community support services in alignment with needs
Produced crisis management and intervention plans for communities in need
Handled 20 calls per week to address customer inquiries and concerns

Process Control Supervisor, 06/2005 to 11/2014
Walmart – Fayetteville, AR

Inspected products and machines to maintain quality and efficiency
Calibrated machines to maintain required productivity levels and adherence to quality standards
Inspected finished products for quality and adherence to customer specifications
Tested products or sub-assemblies for functionality or quality and troubleshot problems with equipment, devices or products
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Prepared daily technical documentation and production reports to assist business leaders with key decision making and strategic operational planning
Established and updated work schedules to account for changing staff levels and expected workloads
Restructured installation processes and staff teams, boosting productivity by 95%

Education

Bachelor of Science: Nursing, Expected in 2023
University of Arkansas, Fayetteville - Fayetteville, AR

Bachelor of Science: Business Administration, 2018
South University - Savannah, GA

Resume Overview

Companies Worked For:

Arkansas Department Of Health
Walmart
Arkansas Support Network

School Attended

University of Arkansas, Fayetteville
South University

Job Titles Held:

Health Service Specialist II
Quality Assurance Manager
Community Support Specialist
Process Control Supervisor

Degrees

Bachelor of Science : Nursing , Expected in 2023
Bachelor of Science : Business Administration , 2018

Health Service Specialist II Resume Example

Resume Score: 80%

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