[A Health Program Representative] who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. An opportunity to bring my knowledge and experience of Vital Records to others to improve theirs skills and knowledge.
Knowledge of OVRS Rules and Statutes
Experienced in all Vital Records Programs
Experienced in certificate registration
 WPM typing speed
Works well under pressure
Employee training and development
02/2003 to Current
Health Program Representative IIUtah State Vital Records and Statistics – Salt Lake City, Utah Provide outreach and support to local health departments, funeral homes, hospitals, physicians and medical examiner office. Provide 24/7 support for electronic death program.
Develop and present materials at annual regional meetings to provide training and education for local health departments, funeral homes, hospitals and physicians. Provide training via phone, webinars or on-site visits for EDEN and OLIVER.
Mediate between customers, local health departments, funeral home and physicians when concerns arise. Answer difficult questions about issuance, registration and cause of death entries.
Update rules, regulations, statutes, policies and procedures when needed.
Supervise 2 employees on birth registration and delayed birth registration.
Provide coverage when employee is out of the office.
Assist in delayed birth registration. Make sure appropriate documentation and proofs are taken to process the birth record.
Create and process court ordered death certificates.
Make sure all certificates are registered in a timely manner and that all information on certificates is correct. Contact medical examiner when needed to view any death records.
Assist in developing, testing and implementing electronic programs such as EDEN, EDENMD and OLIVER.
Process and activate all new users to electronic programs.
Maintain mortuary and medical examiners accounts for certified copies and cremation/removal permits.
Audit all local heath departments to ensure policies and procedures are being followed. Audit certified paper to ensure all paper is accounted for and stored properly. Funds are tracked and deposited timely and accurately. Applications are accounted for and that applicant is entitled to the requested record and that all proper ID is taken.
07/1998 to 03/2003
Vital Records Specialist IIUtah State Vital Records and Statistics – Salt Lake City, Utah Check all birth and death records to ensure all items are completed and signed in the appropriate places.
Register birth, death and fetal death certificates.
Provide assistance to local health departments, funeral homes and hospital birth clerks on registration questions or problems.
Provide assistance to customers and midwives in completing home birth certificates.
Provide customer service by phone and at counter.
Assist with annual regional meetings. Provide training material for problem areas.
06/1997 to 08/1998
Vital Records SpecialistUtah State Vital Records and Statistics – Salt Lake City, Utah Provided customer service by counter and phone.
Completed requests for birth, death, fetal death, marriage and divorce.
Assist in correcting errors on certificates.
Process counter and mail requests daily.
Medical Transcription and Billing Bryman Training School - Salt Lake City, Utah
Assisted in developing and implementing [EDEN, the electronic death certificate program. EDENMD the electroinic death certificate program for physicians. OLIVER, the electronic program for state and local health departments to process vital records requests and account for daily funds and certified paper], which resulted in increased company efficiency and productivity.
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Companies Worked For:
Utah State Vital Records and Statistics
Bryman Training School
Job Titles Held:
Health Program Representative II
Vital Records Specialist II
Vital Records Specialist
Medical Transcription and Billing
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