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Health Office Resume Example

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HEALTH OFFICE
Summary

Multi-talented professional offering 30+ years of success in business environments — from banking and marketing communications, customer service, and call-center operations to school office administration and support. Personable and communicative team player with sound judgment to handle diverse daily tasks with minimal oversight. I flourish in duties where exceptional relationship-building is key.

Skills
  • Microsoft Office Suite, including Word, PowerPoint, and Excel.
  • Business email services, such as Microsoft Outlook and Mail Chimp.
  • Office equipment, such as. modern phone systems, fax machines, and copy machines.
  • Advertising and social media practices, graphics, and multi-media.
  • Senior leadership/management support.
  • Telecommute call center experience.
  • Strong problem-solving abilities.
  • Multitasking and handling multiple requests from different individuals and departments.
  • Ability to work efficiently and in potentially high-stress environments.
  • Strong communication skills in managing communication channels.
  • Office reception
Work Experience
Health OfficeMay 2011 to May 2016
St. Vrain Valley School District － Longmont, CO
  • Processed health information to applicable parties, including students, parents, staff members, and district nurses, and health professionals.
  • Accurately entered student health information into district software and confirmed the accuracy of health information for each student.
  • Recorded data for in-office medical treatments into spreadsheets and processed monthly reports for department performance.
  • Evaluated compliance of all student vaccination records for 70% increase in immunization compliance.
  • Managed daily care for developmentally disabled students and/or students requiring advanced medical care under the direction of a supervising nurse.
  • Assisted with general office duties as assigned. (100% team player willing to help with data entry, answering the phone, email, appointment scheduling when asked to help out)
  • Facilitated caring and compassionate communication with students, parents, and faculty while protecting confidential information.
Home-Based Customer Service RepresentativeJan 2007 to Dec 2007
Alpine Access － Denver, CO
  • Greeted customers on the phone to determine service needs and accurately input orders into electronic systems.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Answered daily customer service phone calls to resolve customer order issues efficiently.
  • Maintained up-to-date knowledge of policies regarding payments, returns, and exchanges in order to provide speedy and accurate service to each customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Assessed customer needs and up-sell products and services to maximize online sales.
Marketing and Communications SpecialistJan 1986 to Jan 2004
Boulder Valley Credit Union (now Premier Members) － Boulder, CO
  • I started as a teller and worked through various departments including loans and membership services. Progressed to a marketing assistant (telecommute) role under the direction of vice-president.
  • Wrote marketing briefs, newsletters, frequently asked questions lists, and problem-solving plans to support a variety of successful campaigns.
  • Served as the main point of contact for new membership groups leading to increased growth within the field of membership base.
  • Leveraged graphic design expertise to produce email blasts, catalogs, posters, and other promotional materials.
  • Organized membership events to establish community relationships and maximize marketing strategies.
  • Developed and/or assisted with cross-training for membership services personnel.
  • Conducted remote banking functions (mostly deposits and new accounts) for members in remote communities like Estes Park before they had their own branches.
  • Solid understanding of the advantages of the Credit Union "not-for-profit philosophy and the differences between credit unions and traditional "for-profit" banking institutions.
Education and Training
High School DiplomaLoveland High School － Loveland, CO
Aims Community College － Greeley, CO
Some College (No Degree), Webmaster And Web Management Certificate ProgramColorado State University － Fort Collins, CO
More to Know About Me
  • Sponsorship/business partnership chair for the Fort Collins Musicians Association - FoCoMXoCoMX Music Festival, Local Music Appreciation, Music in our Schools, FoCoMA Drive & Jive.
  • Volunteer for KGNU Community Radio where I've done some DJ-ing and have served as an outreach representative at local concerts and events.
  • Appointed by the Town of Mead Board of Trustees to the Revenue Generation Committee for the town.
  • Concert and Special Event planner, Town of Mead Events Volunteer.
  • Self-employed musician/artist (part-time)
  • I enjoy learning new things and love meeting and working with people of all ages.
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Resume Overview

Companies Worked For:

  • St. Vrain Valley School District
  • Alpine Access
  • Boulder Valley Credit Union (now Premier Members)

School Attended

  • Loveland High School
  • Aims Community College
  • Colorado State University

Job Titles Held:

  • Health Office
  • Home-Based Customer Service Representative
  • Marketing and Communications Specialist

Degrees

  • High School Diploma
    Some College (No Degree) , Webmaster And Web Management Certificate Program

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