Health Office Resume Example
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HEALTH OFFICE
Summary
Multi-talented professional offering 30+ years of success in business environments — from banking and marketing communications, customer service, and call-center operations to school office administration and support. Personable and communicative team player with sound judgment to handle diverse daily tasks with minimal oversight. I flourish in duties where exceptional relationship-building is key.
Skills
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Work Experience
Health OfficeMay 2011 to May 2016
Ascension Health － Avilla , IN
Ascension Health － Avilla , IN
- Processed health information to applicable parties, including students, parents, staff members, and district nurses, and health professionals.
- Accurately entered student health information into district software and confirmed the accuracy of health information for each student.
- Recorded data for in-office medical treatments into spreadsheets and processed monthly reports for department performance.
- Evaluated compliance of all student vaccination records for 70% increase in immunization compliance.
- Managed daily care for developmentally disabled students and/or students requiring advanced medical care under the direction of a supervising nurse.
- Assisted with general office duties as assigned. (100% team player willing to help with data entry, answering the phone, email, appointment scheduling when asked to help out)
- Facilitated caring and compassionate communication with students, parents, and faculty while protecting confidential information.
Home-Based Customer Service RepresentativeJan 2007 to Dec 2007
Alpine Access － City , STATE
Alpine Access － City , STATE
- Greeted customers on the phone to determine service needs and accurately input orders into electronic systems.
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Answered daily customer service phone calls to resolve customer order issues efficiently.
- Maintained up-to-date knowledge of policies regarding payments, returns, and exchanges in order to provide speedy and accurate service to each customer.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assessed customer needs and up-sell products and services to maximize online sales.
Marketing and Communications SpecialistJan 1986 to Jan 2004
Boulder Valley Credit Union (now Premier Members) － City , STATE
Boulder Valley Credit Union (now Premier Members) － City , STATE
- I started as a teller and worked through various departments including loans and membership services. Progressed to a marketing assistant (telecommute) role under the direction of vice-president.
- Wrote marketing briefs, newsletters, frequently asked questions lists, and problem-solving plans to support a variety of successful campaigns.
- Served as the main point of contact for new membership groups leading to increased growth within the field of membership base.
- Leveraged graphic design expertise to produce email blasts, catalogs, posters, and other promotional materials.
- Organized membership events to establish community relationships and maximize marketing strategies.
- Developed and/or assisted with cross-training for membership services personnel.
- Conducted remote banking functions (mostly deposits and new accounts) for members in remote communities like Estes Park before they had their own branches.
- Solid understanding of the advantages of the Credit Union "not-for-profit philosophy and the differences between credit unions and traditional "for-profit" banking institutions.
Education and Training
High School DiplomaLoveland High School － City, State
Aims Community College － City
Some College (No Degree), Webmaster And Web Management Certificate ProgramColorado State University － City, State
More to Know About Me
- Sponsorship/business partnership chair for the Fort Collins Musicians Association - FoCoMXoCoMX Music Festival, Local Music Appreciation, Music in our Schools, FoCoMA Drive & Jive.
- Volunteer for KGNU Community Radio where I've done some DJ-ing and have served as an outreach representative at local concerts and events.
- Appointed by the Town of Mead Board of Trustees to the Revenue Generation Committee for the town.
- Concert and Special Event planner, Town of Mead Events Volunteer.
- Self-employed musician/artist (part-time)
- I enjoy learning new things and love meeting and working with people of all ages.
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Resume Strength
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Resume Overview
School Attended
- Loveland High School
- Aims Community College
- Colorado State University
Job Titles Held:
- Health Office
- Home-Based Customer Service Representative
- Marketing and Communications Specialist
Degrees
- High School Diploma
Some College (No Degree) , Webmaster And Web Management Certificate Program
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