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health center manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional and quality patient care. Highly organized and skilled in improving processes, maximizing team productivity and reducing costs to achieve sustainable operations. Familiar with employee motivation and retention strategies.

Skills
  • Employee Recruitment and Hiring
  • Decision Making
  • Data Analysis
  • Critical Thinking
  • Process Implementation
  • Employee Work Scheduling
  • Employee Performance Evaluations
  • Clinical Staff Management
  • Administrative Staff Supervision
Work History
Health Center Manager, 10/2019 to Current
Premise HealthValdosta, GA,
  • Member of expansion team for new health center including design, budget, equipment, marketing, community partner contracts, and staffing.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all patients.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 50%.
  • Ordered all pharmacy supplies for initial start-up and maintained bi-weekly orders to keep inventory levels per volume while balancing cost.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff. Maintaining customer service and quality care standards in order to build clientele.
  • Direct day-to-day administrative and operational functions for 13-bed facility, providing guidance and leadership to over 14 employees across more than 2 departments; patient services and vaccine task force.
  • Assessed patient volume, show rate, and appointment access metrics and adjusted operational plans to uphold quality standards.
  • Hold all clinical staff accountable to specific measurable customer service standards (e.g. through annual performance monitoring and implementing corrective action plans when customer service expectations or labs are not being met.)
  • Remain current on all FDA approved contraception (including emergency contraception), non-directional decision-making pregnancy options counseling (including surgical and medication abortion, adoption, and prenatal), STI’s (including HIV), comprehensive sexuality including lesbian, gay, bisexual, transgender and questioning, community resources, PPPSGV medical protocols, administrative procedures, referral procedures and all Planned Parenthood services and programs.
  • Ensure compliance with all federal, state and local regulations related to operations of health center, including DHS, OSHA, Environmental Health, Board of Pharmacy, CLIA, Title X, FPACT, and Medi-Cal.
  • Develop and implement annual center plan and budget. Review and monitor health center budget and monthly financial statements against operating budget for fluctuations in revenue, variable expenses and staffing ratios and adjusts actions in order to reach clinic specific metrics.
  • Conduct community outreach, networking and education as well as internal and external marketing in order to attract and retain clients and to establish PPPSGV as a long-term referral source.
Surgical Health Center Manager, 08/2017 to 10/2019
Department Of DefenseMechanicsburg, PA,
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Created and maintained a professional environment that promotes employees’ ideas, collaboration and teamwork. Worked collaboratively with other Patient Services Administration team to create standardized processes that improve flow, quality and patient experience.
  • Introduced and implemented new testing and treatment for pregnant patients after analyzing a rise of sexually transmitted infections in low income communities.
  • Acted as “Flow Facilitator” and continually monitor schedules to improve patient wait-times and customer service.
  • Held staff accountable to specific measurable customer service standards.
  • Communicated any changes, new processes and weekly update information in daily morning huddles. Notes were completed daily and sent out to all health center staff and patient services leadership.
  • Completed monthly one-on-one reports with Medical Assistants and Front Office to discuss performance and review monthly audit results.
  • Lead health center efforts to achieve established goals for volume and wait times; under 60 minutes per visit.
  • Reviewed and managed discrepancies with documentation and billing as they negatively impact health center reimbursements for services rendered; completed monthly "charity care" reports to ensure access was available to all patients.
  • Oversaw and managed direct and non-direct patient care related services (reproductive health care, primary care, managed care, abortion and prenatal services) in health center.
  • Worked in conjunction with Area Director, Patient Services Administration team and staff to implement new services, policies and protocols which included conferences and meetings when required.
  • Responsible for scheduling staff to ensure appropriate staff coverage due to unscheduled absences and Front Office, Medical Assistant and Licensed staff schedules.
  • Ensured staff is trained in compliance including environmental cleanliness, safety and security, CLIA and OSHA. Conducted monthly audits to stay compliant and make corrective action plans if needed.
  • Ensured completeness of and thoroughness of Medical Assistant job responsibilities including lab logs, daily cleaning logs, weekly supply orders, as well as competencies and sign-offs.
  • Became an active member of clinical/patient services management team and brought important issues to the group that needed attention and shared successful strategies, processes and ideas. Largest project was implementing patient-centered care during surgical abortion services.
Medical Administrative Assistant, 03/2015 to 08/2017
Planned Parenthood Orange And San BernardinoCity, STATE,
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Maintained current and accurate medical records for patients.
  • Enhanced office productivity by handling high volume of patients per day, on average 80 to 100.
  • Participated in health center efforts to achieve established goals for productivity and revenue cycle by taking walk-in appointments and/or adding services to existing appointments.
  • Supported office staff and operational requirements with administrative tasks.
  • Provided educational documents and pamphlets to patients.
  • Prepared charts, checked for completeness, errors, signature and appropriate assembly to ensure efficient workflow.
  • Collected donations and patient satisfaction surveys per agency guidelines.
  • Enrolled qualifying patients into our Primary Care services.
  • Monitored clinic flow to allow breaks and lunches without penalties.
  • Trainer for new administrative assistants and mentor for those already trained.
  • Prepared cash deposits for pick-up on a weekly basis.
  • Responsible for correcting errors and implementing processes to ensure accuracy.
Education
Associate of Science: Diagnostic Medical Sonography, Expected in 12/2014 to Platt College - Alhambra, CA
GPA:

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Resume Overview

School Attended

  • Platt College

Job Titles Held:

  • Health Center Manager
  • Surgical Health Center Manager
  • Medical Administrative Assistant

Degrees

  • Associate of Science

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