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health center manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Skills
  • Team Building
  • Training and mentoring
  • Inventory and restocking
  • Project oversight
  • Hiring and recruitment
  • Staff Management
  • Multidisciplinary team collaboration
  • Relationship building and retention
  • Strategic planning
  • Policies and procedures
  • Job inspections
  • Operations management
  • Scheduling
Work History
Health Center Manager, 11/2021 - 11/2022
Quad/Graphics, Inc. Sylmar, CA,
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Supervised team 30+ Associates
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all office supplies and kept check on inventory levels.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized and safe environment for employees and patrons.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.
  • Supervised labor costs and departmental expenses to remain in line with budget.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts and generated reports for company database.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Delivered performance reviews, recommending additional training or advancements.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Managed 30 employees with various personalities and from different cultures for a 3 physician practice.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Assisted with regulatory issues such as compliance.
  • Developed close working relationships with front office and back office staff.
  • Built relationships with physicians to create steady referral pipeline.
  • Addressed and remedied all patient or team member issues.
Community Relations Liaison, 08/2020 - 11/2021
Heritage Operations Group Alton, IL,
  • Marketed offerings and services to community.
  • Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
  • Developed and executed quarterly rolling calendar of events.
  • Stayed within budget for marketing expenses.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Prepared variety of different written communications, reports and documents.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Connected individuals with available and relevant resources.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Office Manager, 11/2009 - 07/2020
Key Family Of Companies Evansville, IN,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Created, prepared and delivered reports to various departments.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Assisted HR manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients and patient families.
Education
High School Diploma: , Expected in 06/2006
-
Redlands Senior High School - Redlands, CA
GPA:
Status -

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Resume Overview

School Attended

  • Redlands Senior High School

Job Titles Held:

  • Health Center Manager
  • Community Relations Liaison
  • Office Manager

Degrees

  • High School Diploma

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