Health Center Manager Resume Example
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HEALTH CENTER MANAGER
Professional Summary
Innovative, customer-oriented administrator with background in managing a multi-disciplinary clinic andfamily health center; collaborative health education programs using social determinants of health methodologies; grants from foundations and large corporations; clinical partnerships from teaching institutions; and passionate advocate for practical and holistic positive outcomes. Focused on business efficiency and operational improvements. Strong background in quality assurance, and project management principles and practices.
Skills
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Work History
07/2019 to Current
Health Center ManagerPremise Health – Collierville , TN
- Direct day-to-day administrative and operational functions for Family Practice, Pediatrics, OB/GYN/CPSP, Dental, Podiatry, Optometry, Behavioral Health, and Pharmacy; among other services with over 60 employees
- Preserve daily operations integrity to see 2500 patient visits by addressing needs promptly through appropriate departments of Facilities, Information Systems, Leadership, Vendors, Public/Private Organizations
- Oversee all financial transactions and management functions for Hollywood Facility. Strategically managed $2.1 million operating budget when collaborating with teams for accounts payable, accounts receivable and billing, and claims processes to obtain maximum reimbursement from Medicare, Medicaid and private insurers.
- Develop and update policies and procedures, maintaining compliance with local, state and federal guidelines relating to HIPAA, HRSA, HEDIS, payroll and benefits administration and general liability.
- Upheld Compliance standards at all levels of the organization using coaching and EthicsPoint platform; and working in sync with Human Resources processes for proper and respectful enforcement.
- Managed overall functions of clinic to include laboratory, vaccines, referrals, provider productivity, and accompanying electronic systems.
- Collaborated with IDT Teams to carry PACE Program Initiatives for seniors to include primary care, social, and education needs.
- Developed systems of collaboration with external providers such as placement agencies, behavioral health, and hospice provider.
- Experience with managing meetings with family of patients, including seniors, via telephone, zoom, or in person; to include family in patient's plan of care.
- Devise and introduce initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital components.
- Flexible in covering all five organization facilities for effective and efficient productivity while other management was not available.
- Apply team- based approach to problem solving, and utilized Studer Straight A leadership style for motivation and management.
- Member of PCP panel assignments and Annual Wellness ad-hoc teams; and provided team support to facilitate improvement in these areas.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Produce Friday Update reports to Director or Operations for ease of communication of state of Hollywood facility.
- Design and introduce leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Assess Front Desk and Referral metrics and adjusted operational plans to uphold quality standards.
- Recruit, hire, and coach employees to offer high-quality, cost-effective care to all residents.
- Foster excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Create a well informed team and working environment by using communication tools available through email, Teams Communication, EHR system, WELL App, Zoom, Everbridge, Reddinet, etc.
02/2017 to 07/2018
AdministratorGeneral Electric – Saint Louis , MO
- Made decisions affecting daily operations of a stand-alone facility such as overseeing leadership and accountability, payroll, center programs, collaborations, contracts, and facility city- code adherence.
- Provided administrative supervision of 9 FTEs including Registered Nurses and Social Worker
- Initiated and executed contracts with vendors, community based organizations, and public human service offices.
- Collaborated with internal marketing department for creation of marketing collateral, local radio advertisements and marketing for public resource events.
- Managed social work to include placement for PACE participants and secure care.
- Knowledge of POLST guidelines for seniors for advanced directive.
- Educated staff of transportation guidelines for business lines and different patient population/demographics.
- Collaborated with health education committees to apply social determinants of health to center programming
- Applied Community Needs Assessments data to strategic planning
- Successfully planned and coordinated large and small scale events for the center that included grand-openings, and community events, elected officials, community leaders, and the general public.
- Managed electronic payroll for employees including time-off requests
- Networked with hospitals, community organizations and LADPH to foster partnerships and implement new health initiatives.
- Participated on health panels to represent L.A. Care, promote health initiatives, and present on resources offered by L.A. Care.
- Oversaw center outreach to the community through collaborations, partnerships, vendors, human services offices, and local retail stores.
- Facilitated customer feedback through the chain of command and through established company-customer regional committees.
- Utilized proven problem-solving methods and surveys, in accordance with company policy, to enhance client satisfaction.
- Designed and implemented strategic goals that connected corporate mission and vision to team and individual goals and responsibilities.
- Assisted headquarters in decision-making procedures by creating daily/weekly reports to advise leaders on corrective actions and process improvements.
- Oversaw the successful planning and execution of monthly regional committee, insurance enrollment and public health events, and community fairs for groups of up to over 1000 attendees.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Maximized branding outreach by facilitating marketing initiatives.
- Assisted community-based organization in building community capacity to engage, advocate, and effectively initiate change in the community.
03/2009 to 02/2017
Health Center Manager/ Grants And Community SpecialistMEND-Meet Each Need With Dignity – City , STATE
- Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures.
- Organized the department in accordance with administrative and population health guidelines in order to provide primary care and eye care; to meet the legal, organizational and medical staff guidelines.
- Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
- Facilitated and managed over 40 collaborations including partnerships with nursing schools, optometry schools, and large health care organizations.
- Lead internal committees in quality assurance, health education, vision health, and initiated ad hoc work groups for immediate goal achievement.
- Organized health events for Chagas screening, kidney screening, diabetes care, and child vision screenings.
- Consistently complied with applicable laws and regulations and ensured facility adhered to California DPH, Board of Pharmacy, and Board of Optometry regulations.
- Coordinated monthly quality assurance committee meetings with Medical Director, Head Nurse, and other consultant physicians.
- Under CMO, Directly managed clinical aspects of clinic to include dispensary, laboratory, and referrals to outside entities for specialty care.
- Hosted on-the-job training programs and successfully transitioned participants to employment.
- Implemented new processes for access to specialty care through LAC DHS (eConsult) and collaboration with Providence Health Systems
- Oversaw successful health education programs for diabetes health education, weight management, and exercise.
- Generated monthly program reports, including compounding annual clinic reports reported to the State of California (OSHPD).
- Oversaw patient assistance programs for free medication leading to savings of $5k to $10k per year.
- Participated in agency wide strategic planning meetings and created bold strategic goals for primary care and health education.
- Managed and maintained vendor contracts for supplies and pharmaceuticals.
- Presented and held accountable to the MEND Board of Directors on medical and eye care clinic progress.
- Coordinated grant proposals between departments, agencies, corporations and foundations.
- Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
- Attended meetings with Community Clinic Association of Los Angeles County including meetings for general members, nursing leadership, and clinical advisory committees.
- Consulted with buying personnel to determine projected demand for products and services.
- Managed project deadlines and monitored milestones through completion stage.
- Contributed ideas to concept development, strategic planning and business operations.
- Prepared and gave presentations to clients and other project stakeholders.
- Conveyed noteworthy information about project successes and product updates to customers.
- Regularly reported clinic achievements to foundations and sources of large funding.
- Served as liaison for city with professional, business and civic groups, community organizations and individuals.
- Enlisted the support of volunteers and collaborated with businesses and community groups.
- Referred residents and families to community resources to improve well-being and quality of life.
- Created promotional materials and provided insightful information to social media, websites and print media to educate the public.
- Assessed clients' specific needs and created fundraising programs to assist them in meeting their goals.
Education
05/2022
Master of Arts: Public Administration
California State University - Northridge - City
California State University - Northridge - City
Currently Attending
2003
Bachelor of Arts: Biology
California State University - Northridge - City, State
California State University - Northridge - City, State
Certifications
- Certificate in Health Administration
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Resume Overview
School Attended
- California State University - Northridge
Job Titles Held:
- Health Center Manager
- Administrator
- Health Center Manager/ Grants And Community Specialist
Degrees
- Master of Arts : Public Administration
Bachelor of Arts : Biology
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