SEARCH

Health Center Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
HEALTH CENTER MANAGER
Professional Summary

Innovative, customer-oriented administrator with background in managing a multi-disciplinary clinic and family health center; collaborative health education programs using social determinants of health methodologies; grants from foundations and large corporations; clinical partnerships from teaching institutions; and passionate advocate for practical and holistic positive outcomes. Focused on business efficiency and operational improvements. Strong background in quality assurance, and project management principles and practices.

Skills
  • Project management authority
  • Strategic planning capability
  • Collaborative with academic IRBs
  • Skilled in reporting to public and private entities
  • Ambassador for organizations while serving as liaison to partnerships
  • Accomplishes goals using qualitative and quantitative methods
  • Quality improvement competency
  • Mediates successful clinical and administrative communication
  • Creates and manages collaborations
  • Employs appropriate leadership styles
  • Applied analytics for data outcomes
  • Bilingual in Spanish and English
Work History
07/2019 to Current
Health Center ManagerQueensCare Health Centers – Hollywood, CA
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, HRSA, HEDIS, payroll and benefits administration and general liability.
  • Oversaw all financial transactions and management functions. Strategically managed $2.1 million operating budget when controlling accounts payable, accounts receivable and billing and claims processes to obtain maximum reimbursement from Medicare, Medicaid and other insurance providers.
  • Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital components.
  • Direct day-to-day administrative and operational functions for a comprehensive health center , providing guidance and leadership to over 50 employees across more than 7 departments.
  • Applied a team- based approach to problem solving, and utilized Studer Straight A leadership style for motivation and management.
02/2017 to 07/2018
AdministratorL.A. Care Health Plan – Los Angeles, CA
  • Made decisions affecting daily operations of a stand-alone facility such as overseeing leadership and accountability, payroll, center programs, collaborations, contracts, and facility city- code adherence.
  • Provided administrative supervision of 9 FTEs including Registered Nurses and Social Worker
  • Initiated and executed contracts with vendors, community based organizations, and public human service offices.
  • Collaborated with internal marketing department for creation of marketing collateral, local radio advertisements and marketing for public resource events.
  • Collaborated with health education committees to apply social determinants of health to center programming
  • Applied Community Needs Assessments data to strategic planning
  • Successfully planned and coordinated large and small scale events for the center that included grand-openings, and community events, elected officials, community leaders, and the general public.
  • Managed electronic payroll for employees including time-off requests
  • Networked with hospitals, community organizations and LADPH to foster partnerships and implement new health initiatives.
  • Participated on health panels to represent L.A. Care, promote health initiatives, and present on resources offered by L.A. Care.
  • Oversaw center outreach to the community through collaborations, partnerships, vendors, human services offices, and local retail stores.
  • Facilitated customer feedback through the chain of command and through established company-customer regional committees.
  • Utilized proven problem-solving methods and surveys, in accordance with company policy, to enhance client satisfaction.
  • Designed and implemented strategic goals that connected corporate mission and vision to team and individual goals and responsibilities.
  • Assisted headquarters in decision-making procedures by creating daily/weekly reports to advise leaders on corrective actions and process improvements.
  • Oversaw the successful planning and execution of monthly regional committee, insurance enrollment and public health events, and community fairs for groups of up to over 1000 attendees.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Maximized branding outreach by facilitating marketing initiatives.
  • Assisted community-based organization in building community capacity to engage, advocate, and effectively initiate change in the community.

03/2009 to 02/2017
Health Center Manager/ Grants And Community SpecialistMEND-Meet Each Need With Dignity – Pacoima, CA
  • Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures.
  • Organized the department in accordance with administrative and population health guidelines in order to provide primary care and eye care; to meet the legal, organizational and medical staff guidelines.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Facilitated and managed over 40 collaborations including partnerships with nursing schools, optometry schools, and large health care organizations.
  • Lead internal committees in quality assurance, health education, vision health, and initiated ad hoc work groups for immediate goal achievement. 
  • Organized health events for Chagas screening, kidney screening, diabetes care, and child vision screenings.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to California DPH, Board of Pharmacy, and Board of Optometry regulations.
  • Coordinated monthly quality assurance committee meetings with Medical Director, Head Nurse, and other consultant physicians.
  • Hosted on-the-job training programs and successfully transitioned participants to employment.
  • Implemented new processes for access to specialty care through LAC DHS (eConsult) and collaboration with Providence Health Systems
  • Oversaw successful health education programs for diabetes health education, weight management, and exercise.
  • Generated monthly program reports, including compounding annual clinic reports reported to the State of California (OSHPD).
  • Oversaw patient assistance programs for free medication leading to savings of $5k to $10k per year.
  • Participated in agency wide strategic planning meetings and created bold strategic goals for primary care and health education.
  • Managed and maintained vendor contracts for supplies and pharmaceuticals.
  • Presented and held accountable to the MEND Board of Directors on medical and eye care clinic progress.
  • Coordinated grant proposals between departments, agencies, corporations and foundations.
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations.
  • Attended meetings with Community Clinic Association of Los Angeles County including meetings for general members, nursing leadership, and clinical advisory committees.
  • Consulted with buying personnel to determine projected demand for products and services.
  • Managed project deadlines and monitored milestones through completion stage.
  • Contributed ideas to concept development, strategic planning and business operations.
  • Prepared and gave presentations to clients and other project stakeholders.
  • Conveyed noteworthy information about project successes and product updates to customers.
  • Regularly reported clinic achievements to foundations and sources of large funding.
  • Served as liaison for city with professional, business and civic groups, community organizations and individuals.
  • Enlisted the support of volunteers and collaborated with businesses and community groups.
  • Referred residents and families to community resources to improve well-being and quality of life.
  • Created promotional materials and provided insightful information to social media, websites and print media to educate the public.
  • Assessed clients' specific needs and created fundraising programs to assist them in meeting their goals.
Education
2003
Bachelor of Arts: Biology
California State University - Northridge - Northridge, CA
Certifications
  • Certificate in Health Administration
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • QueensCare Health Centers
  • L.A. Care Health Plan
  • MEND-Meet Each Need With Dignity

School Attended

  • California State University - Northridge

Job Titles Held:

  • Health Center Manager
  • Administrator
  • Health Center Manager/ Grants And Community Specialist

Degrees

  • Bachelor of Arts : Biology

Similar Resumes

View All
Associate-Health-Center-Manager-resume-sample

Associate Health Center Manager

EL Rio Community Health

Tucson, Arizona