health center clinic administrator assistant resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional customer service to patients. Highly organized and hardworking with excellent planning, healthcare operations and management skills.

Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • EPIC Systems
  • GTA Payroll Systems
  • Athena EMR Systems
  • Relationship building and retention.
  • Training and mentoring
  • Seasoned in medical clinical procedures
  • Staff Management and Team Building
Work History
Health Center Clinic Administrator Assistant, 02/2022 - Current
Frontage Lab Monmouth Junction, NJ,
  • Developed policies and procedures for effective clinical operations.
  • Manage over 30 clinic associates.
  • Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Lead Medical Assistant/ Lead Lab Tech, 08/2020 - 02/2022
Walmart Health City, STATE,
  • Provide administrative support to Walmart Health Centers by utilizing electronic medical record and practice management systems to complete administrative tasks.
  • Patient registration and intake, scheduling follow up appointments with patients, payment transactions processing patient referrals to specialists; processing insurance information; ensuring proper coding for patient visits; verifying patient insurance eligibility; collecting appropriate insurance copayment amounts; and monitoring inventory to order medical and office supplies and materials.
  • Assist medical provider with patient examinations, emergencies, and medical procedures; collecting lab specimens from patients for testing; measuring and recording vital signs and patient information in patient's electronic chart; operating diagnostic equipment to administer routine diagnostic tests.
  • Represents company in healthcare quality, compliance, and customer service by maintaining patient, employee, and computer data confidentiality; participating in quality assurance audits, quality improvement initiatives, and quality management programs; assisting in development and promotion of clinical practice.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Certified Medical Assistant & Clinical Supervisor, 10/2017 - 08/2020
Advanced Urology City, STATE,
  • Responsibilities include obtaining vital signs on patients, performing venipuncture, preparing rooms and patients for examinations by physician, assisting physician during Urology and GYN procedures, performing pregnancy tests, preparing specimens to be sent for laboratory testing, and scheduling patients for office appointments and outpatient procedures
  • Provided clinical leadership and supervision to Medical Assistants
  • Perform other duties as needed including verifying patient insurance eligibility and authorizations, filling out requisition forms, maintaining patient charts and office equipment, ordering office supplies, and doing office billing
  • Maintain and keep facility stocked with necessary supplies, equipment, and instruments.
Senior Medical Assistant, 05/2009 - 10/2016
Emory Hospital City, STATE,
  • Worked with a high patient volume to maintain accurate records of patient care, condition, progress and concerns, monitored vital signs, such as blood pressure and pulse
  • Performed triage and emergency assistance as needed
  • Demonstrated courteous and professional behavior as well as ability to use nursing process and decision-making skills
  • Responsibilities included obtaining patient vital signs and medical history, assisting physicians and techs with IV's, injections, escorting patient to exam/procedure rooms, setting up instrument and equipment according to department protocols, cleaning exam/procedure rooms, instruments
Bachelor of Science: Healthcare Administration, Expected in
Southern New Hampshire University - Hooksett, NH
Status -

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Health Center Clinic Administrator Assistant
  • Lead Medical Assistant/ Lead Lab Tech
  • Certified Medical Assistant & Clinical Supervisor
  • Senior Medical Assistant


  • Bachelor of Science

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