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Head Waitress/Manager Resume Example

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HEAD WAITRESS/MANAGER
Professional Summary
  • Versatile office manager or assistant with exceptional communication and multi-tasking ability as well as pristine record for providing high-quality customer service in fast-paced, high stress environments. Proficient in Microsoft Office and Adobe acrobat as well as other internet applications.
Work History
Joeys supreme pizza - Head Waitress/ManagerOkeechobee, FL08/2018 - 03/2019
  • Day shift head waitress in casual family diner
  • Managed the entire dining room at capacity of 68 people myself
  • Responsible for opening up dining area daily
  • Coordinate schedules of other wait staff to ensure proper coverage day/night
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
  • Closely monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage and menu options
LMH Civil Construction - Off Road Dump Truck DriverOkeechobee, FL07/2017 - 03/2018
  • Main job duty was to transport loads from one designated point to another
  • Calculate number of loads daily and from which point picked up and delivered
  • Managed "daily inspection log" of routine and scheduled maintenance on truck everyday, pre and post load haul
  • Use time managing skills and problem solving daily to deliver loads in timely and fashionable manner
  • OSHA 10 hour hazard recognition training for construction industry
Roland Martin's Marina and Resort - Administrative AssistantClewiston, FL08/2004 - 04/2017
  • Daily job duties included variety of clerical, administrative and communicative tasks
  • Marina & resort offered guided fishing trips, rental boats, motel/condo/bungalow trailer accommodations, as well as transient over-night dockage for boats up to 127 ft. In addition to the resort, is Tiki bar, Galley Grill, and The Marine Center
  • Responsible for anticipating needs of others in order to ensure their seamless and positive experience at the resort; making reservations, making sales calls, make it happen
  • Handle anything asked by owner or general manager, manage owners rental properties, order supplies for office and maintenance, cover shifts for sick or open shifts, expedite food orders for restaurant on site, contact potential guests working out of town to offer short term housing, inspect rooms prior to guests arrival, handle "high" security clients including past speaker of house, represent marina at fairs or festivals, etc
  • In addition to such large role, also picked up few shifts day or night as bartender /server for resorts famous Tiki Bar
  • Would organize retail as it came in including pricing and inventory, reordering and attending clothing surf shows for new merchandise
  • Wore many hats and was manager for several different departments in resort
  • Efficient and strive to be asset to employer in any way available
  • Hosting or over seeing meetings and banquets for bass clubs, yacht clubs or any type of event marina
  • Made sure menu was set, ordered, prepared and satisfactory to customers needs/desire
  • Organized many parties and events
Clewiston News - Sales AssistantClewiston, FL04/2003 - 02/2004
  • My duties in this position included managing customer accounts for business ads, new business testimonials, deliver paper to individual new business customers once a week, cold call for potential advertising business.
  • I was assistant to a sales rep that was over the advertisement in this paper for three cities around the lake. Clewiston, Moore Haven, and Belle Glade.
  • This job was very exciting and fast paced.
  • I would drive around, sometimes call or stop by and present potential customers with information regarding advertising in the newspaper.
  • Delivered high level of assistance by locating new potential clients and keeping up with current clients needs.
  • This position also held many clerical/administrative duties daily.
Skills
  • Dump Truck, Billing, Receptionist, Outlook, Administrative Assistant, Scheduling, Microsoft Word, Time
  • Management, Microsoft Office, Powerpoint, Clerical, Organizational Skills, Quickbooks, Data Entry
  • Certifications/Licenses
  • Administrative Assistant
  • Ads
  • Advertising
  • Billing
  • Clerical
  • Clients
  • Data Entry
  • Fast
  • General manager
  • Inventory
  • Managing
  • Meetings
  • Microsoft Office
  • Office
  • Outlook
  • Powerpoint
  • Microsoft Word
  • Newspaper
  • Organizational Skills
  • Pricing
  • Speaker
  • Quickbooks
  • Receptionist
  • Retail
  • Scheduling
  • Answering phones
  • Time
  • Management
  • Type
  • Customer and client relations
  • Social media knowledge
  • Workflow planning
  • Staff Management
  • Strategic Planning
  • Time management
  • Relationship building
  • Team building
Education
Clewiston High SchoolClewiston, FLHigh school: GeneralFuture Business Leaders of America
2002Clewiston High SchoolClewiston, FLPsychology
University of Phoenix
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Resume Overview

Companies Worked For:

  • Joeys supreme pizza
  • LMH Civil Construction
  • Roland Martin's Marina and Resort
  • Clewiston News

School Attended

  • Clewiston High School
  • University of Phoenix

Job Titles Held:

  • Head Waitress/Manager
  • Off Road Dump Truck Driver
  • Administrative Assistant
  • Sales Assistant

Degrees

  • High school : General
    Psychology

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