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Jessica Claire
Head Of Operations
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Business transformation professional with 12 yrs of business strategy & operations experience. I enjoy building products and processes that help simplify human life . My focus primarily has been to design and implement viable, efficient business operations to stay agile. 2013 onwards, I have been helping customers adapt the new style of IT i.e- migrate to cloud, introduce new security features and process data efficiently.

Skills
  • P>Product Management
  • P>Business Transformation
  • P>Managed Cloud Operations
  • P>Security Operations
  • P>Sales Operations & Planning
  • P>Business Planning & Analysis
Work History
01/2018 to Current
Head- Product Operations Aecom Technology Corporation Jackson, MS,
  • One of the first 10 hires, Chief of staff to one of the founders. Helped Founders with presentations and raised 9M in funding
  • Interviewed nearly 50 corporate executives, understood prospect's business model,identified unique technology need.Worked with Devops team to build prototype and the final product. Converted 17 prospects to clients in 20 months
  • Responsible for set-up of offshore support functions
  • Drove year-over-year business growth strategy with Sales. Led strategic vision and long-range product planning
09/2013 to 12/2017
Sr. Manager, Digital Transformation Mdu Resources Group, Inc. Puunene, HI,
  • Digital Product Migration- Responsible for planning and leading CCoE to digitize and migrate 3 managed Data centers to Hybrid Cloud, involving 400+ customers data, Services and processes.Moved customers managed security and data services to cloud . Oversaw 19 strategic initiatives; collaborated with Product development, Accounts, Sales, Third party vendors/Partners to migrate customers data with new technology stacks, package, revise contracts and offerings to next-gen data centers.
  • Account Sales Transformation:- Led transformation initiative of 15000 FTE account org. Developed a multi-tenant account delivery model, collaborating with WW Sales, consulting services, Technical account specialists. Developed roles and responsibilities, territory managements, comp structure in collaboration with regional GMs, legal, HR. Resulted savings of 13M in a year
11/2010 to 09/2013
Manager, Strategy & Operations Cox Auto Inc Providence, RI,

Business Model- Outsourcing

  • Led planning and execution teams to outsource BI & Analytics, Reporting, Finance Functions, for a tier-1 investment bank. Streamlined KPIs, data streaming, analytics engine, monitoring dashboard.Found -out income leakage of 12MM (per quarter), during the process. Awarded "The most value-add" project globally.
  • Managed teams to Improve payment efficiency of ANZ, UBS, RBS to implement regulatory guidelines FATCA and Basel 2. FATCA implementation and reporting were no-errors green-field projects for all 3 banks.
  • Managed teams of nearly 100 consultants globally (both direct and non-direct reports). Reviewed and published 10 white papers to assist clients in assessing Enterprise Risks
09/2008 to 09/2010
Vice President Barclays Bank Plc City, STATE,

Strategic Cost Management
• Led Global COO sponsored projects WW: a comprehensive cost measurement methodology to improve pricing and profitability decision-making by analyzing existing models across products, customers, regions and channels
Operational Strategy
• Led a direct team of 28 in operational transformation projects across Barclays Bank retail banking in UK, Western Europe and EMEA to streamline processes to Global standard; achieved a cost reduction of 1.5 MM GBP
• Consolidated data and processes around several core banking technology modules like SAP, T24 and Flexcube; achieved annual savings of 1M in OpEx
• Led team of experts to design & deploy new governance model, KPIs, IT outsourcing policies and processes. Resulted in 400K savings over 6 months just from customization and licenses c

07/2007 to 10/2008
Senior Product Consultant Oracle City, ,

• Implemented Oracle universal banking and analytics systems for 7 clients, worked with Product Development to customized reporting and analytics engine. Set up global policy & processes to adapt to the product. Designed access controls- accepted and implemented by the clients.
• Developed payment process for European banks using ARIS Simulation and banks's data for SEPA implementation.Responsible for ARIS (Business Process Management) implementation, process modeling, and training staff of 5 major European banks.

07/2003 to 07/2005
Production Line Engineer Tata Steel City, STATE,

Optimize production utilization by reducing scrap volumes. Internal Auditor for ISO 27000.

Education
Expected in 2007
MBA: Finance
Indian School of Business - Hyderabad,
GPA:
  • Dean's List (2007)
Expected in 2003
Bachelor of Engineering Technology: Mechanical Engineering
College of Engineering - Burla,
GPA:
Accomplishments
  • Awarded for leading "most impactful initiatives" at HPE for 2 consecutive year
  • Received award from Deutsche bank CEO for discovering multi-million dollars income leakage, due to faulty set-up
  • Coach to small/medium Agri-business entrepreneurs, on business models and target markets in Asia and Africa
Skills

Product Management

Work History
01/2018 to Current
Head- Product Operations
Stealth mode start up San Francisco , CA
  • One of the first 10 hires, Chief of staff to one of the founders. Helped Founders with presentations and raised 9M in funding
  • Interviewed nearly 50 corporate executives, understood prospect's business model,identified unique technology need.Worked with Devops team to build prototype and the final product. Converted 17 prospects to clients in 20 months
  • Responsible for set-up of offshore support functions
  • Drove year-over-year business growth strategy with Sales. Led strategic vision and long-range product planning
09/2013 to 12/2017
Sr. Manager, Digital Transformation
Hewlett PacClaired Enterprise Palo Alto, CA
  • Digital Product Migration- Responsible for planning and leading CCoE to digitize and migrate 3 managed Data centers to Hybrid Cloud, involving 400+ customers data, Services and processes.Moved customers managed security and data services to cloud . Oversaw 19 strategic initiatives; collaborated with Product development, Accounts, Sales, Third party vendors/Partners to migrate customers data with new technology stacks, package, revise contracts and offerings to next-gen data centers.
  • Account Sales Transformation:- Led transformation initiative of 15000 FTE account org. Developed a multi-tenant account delivery model, collaborating with WW Sales, consulting services, Technical account specialists. Developed roles and responsibilities, territory managements, comp structure in collaboration with regional GMs, legal, HR. Resulted savings of 13M in a year
11/2010 to 09/2013
Manager, Strategy & Operations
PricewaterhouseCoopers Singapore, Singapore

Business Model- Outsourcing

  • Led planning and execution teams to outsource BI & Analytics, Reporting, Finance Functions, for a tier-1 investment bank. Streamlined KPIs, data streaming, analytics engine, monitoring dashboard.Found -out income leakage of 12MM (per quarter), during the process. Awarded "The most value-add" project globally.
  • Managed teams to Improve payment efficiency of ANZ, UBS, RBS to implement regulatory guidelines FATCA and Basel 2. FATCA implementation and reporting were no-errors green-field projects for all 3 banks.
  • Managed teams of nearly 100 consultants globally (both direct and non-direct reports). Reviewed and published 10 white papers to assist clients in assessing Enterprise Risks
09/2008 to 09/2010
Vice President
Barclays Bank Plc London , United Kingdom

Strategic Cost Management
• Led Global COO sponsored projects WW: a comprehensive cost measurement methodology to improve pricing and profitability decision-making by analyzing existing models across products, customers, regions and channels
Operational Strategy
• Led a direct team of 28 in operational transformation projects across Barclays Bank retail banking in UK, Western Europe and EMEA to streamline processes to Global standard; achieved a cost reduction of 1.5 MM GBP
• Consolidated data and processes around several core banking technology modules like SAP, T24 and Flexcube; achieved annual savings of 1M in OpEx
• Led team of experts to design & deploy new governance model, KPIs, IT outsourcing policies and processes. Resulted in 400K savings over 6 months just from customization and licenses c

07/2007 to 10/2008
Senior Product Consultant
Oracle London/Mumbai,

• Implemented Oracle universal banking and analytics systems for 7 clients, worked with Product Development to customized reporting and analytics engine. Set up global policy & processes to adapt to the product. Designed access controls- accepted and implemented by the clients.
• Developed payment process for European banks using ARIS Simulation and banks's data for SEPA implementation.Responsible for ARIS (Business Process Management) implementation, process modeling, and training staff of 5 major European banks.

07/2003 to 07/2005
Production Line Engineer
Tata Steel Jamshedpur, India

Optimize production utilization by reducing scrap volumes. Internal Auditor for ISO 27000.

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Resume Overview

School Attended

  • Indian School of Business
  • College of Engineering

Job Titles Held:

  • Head- Product Operations
  • Sr. Manager, Digital Transformation
  • Manager, Strategy & Operations
  • Vice President
  • Senior Product Consultant
  • Production Line Engineer

Degrees

  • MBA
  • Bachelor of Engineering Technology

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