Head Owner Sky Box Hostsess resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
l Restaurant professional with 18 years in FOH and BOH operations. l Customer service and food handling expertise. l Skilled at memorizing menu items and orders. l Outgoing server trainer offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. l Teams and Tips Certified Safe Serve
Experience
02/2008 to CurrentHead Owner Sky Box HostsessFs Food Group | Charlotte, NC,
l Prepped and stocked owners and partners sky boxes , helped prep and run food from kitchen , trained all new suite attendants , took care of any special food orders , cleaned suites after every game , took care of end of night paper work.
l Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
l Promptly served all food courses and alcoholic beverages to guests.
l Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
l Managed closing duties, including restocking items for next game.
l Skillfully anticipated and addressed guests' service needs.
08/2014 to 08/2015Lead Server/ ServerFs Food Group | Columbia, SC,
Assisted guests with making menu choices.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Handled any guest complaints.
Managed closing duties, including restocking items and reconciliation of the cash drawer.Delivered exceptional, friendly and fast service.
Correctly calculated charges, issued bills and collected payments.
Closed as Lead would take cash outs for the night and close the restaurant for the night.
09/2013 to 05/2014ServerJc Penney | Eatontown, NJ,
l Consistently provided professional, friendly and engaging service.
l Skillfully promoted items on beverage lists and restaurant specials l .Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards l .Displayed enthusiasm and knowledge about the restaurant's menu and products l .Quickly recorded transactions in MICROS system to deliver prompt service.
l Developed and maintained positive working relationships with others to reach business goals l .Demonstrated genuine hospitality while greeting and establishing rapport with guests.
l Routinely cleaned work areas, glassware and silverware throughout each shift.
10/2008 to 07/2011Cashier and TrainerFs Food Group | Huntersville, NC,
l Receive payment by cash, check, credit card, Issue receipts, refunds, credits, Greet customers, Resolve customer complaints, Answer customers' questions and Provide customer service , trained new employees.
l Managed closing duties, including restocking items and reconciliation of the cash drawer.
l Skillfully anticipated and addressed guests' service needs.
l Consistently adhered to quality expectations and standards.
l Delivered exceptional, friendly and fast service.
04/2008 to 07/2008ServerFs Food Group | NY, State,
l Clean tables or counters, Provide customer service, Collect payments from customers, Prepare tables for meals, Serve food or beverages to patrons, Recognize customer intoxication, Replenish supplies of food, tableware or linen, Use computers to enter, access or retrieve data, Resolve customer complaints and Use oral or written communication techniques.
l Assisted guests with making menu choices in an informative and helpful fashion.
l Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
l Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
l Appropriately suggested additional items to customers to increase restaurant sales.
l Answered questions about menu selections and made recommendations when requested.
l Delivered exceptional, friendly and fast service.
06/2007 to 12/2007CashierBass Pro Shops | City, STATE,
l Provide Customer Service, Receive and disburse money, Operate a cash register, Answer customers' questions, Compute and record totals of transactions, Greet customers, Maintain clean and orderly checkout area, Balance cash register, Sell products or services, Price merchandise, Provide Customer Service, Receive and disburse money, Operate a cash register, Answer customer questions, Compute and record totals of transactions, Greet customers, Maintain clean and orderly checkout area, Balance cash register, Sell products or services and Price merchandise.
10/2006 to 06/2007Server Crew Leader and Crew Trannier of ServersGolden Corral | City, STATE,
l Clean tables or counters, Provide customer service, Garnish and decorate dishes, Perform food preparation duties, Prepare tables for meals, Serve food or beverages to patrons, Recognize customer intoxication, Replenish supplies of food, tableware or linen, Use computers to enter, access or retrieve data, Resolve customer complaints and Use oral or written communication techniques.
l Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
l Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
l Effectively used items in stock to decrease waste and profit loss Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
l Regularly checked on guests to ensure satisfaction with each food course and beverages.
09/2005 to 05/2006ServerApplebee's | City, STATE,
l Clean tables or counters, Provide customer service, Collect payments from customers, Garnish and decorate dishes, Perform food preparation duties, Prepare tables for meals, Serve food or beverages to patrons, Recognize customer intoxication, Replenish supplies of food, tableware or linen, Use computers to enter, access or retrieve data, Resolve customer complaints and Use oral or written communication techniques.
l Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
l Regularly checked on guests to ensure satisfaction with each food course and beverages.
l Managed closing duties, including restocking items and reconciliation of the cash drawer.
l Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
l Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
08/1999 to 02/2005ServerSilver Spoon Cafe | City, STATE,
l Consistently provided professional, friendly and engaging service.
l Skillfully promoted items on beverage lists and restaurant specials.
l Set dining tables according to type of event and service standards.
l Quickly recorded transactions in MICROS system to deliver prompt service.
l Routinely cleaned work areas, glassware and silverware throughout each shift.
l Demonstrated genuine hospitality while greeting and establishing rapport with guests.
l Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Education
Expected in May 1999High School Diploma | Charlotte High School, Punta Gorda, FLGPA:
Expected in May 2012Associate of Science | , , GPA:
Expected in Medical Assisting and XrayTechnician Heritage Instittute - Ft Myers, FL | , , GPA:
Skills
Managing, Balance cash register, closing,Resolve customer complaints, Customer Service, Inventory management, Medical Assisting, MICROS, money, Excellent people skills, quality, recording, safety, sales, Sales training,type, written communication.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
Charlotte High School
Job Titles Held:
Head Owner Sky Box Hostsess
Lead Server/ Server
Server
Cashier and Trainer
Server
Cashier
Server Crew Leader and Crew Trannier of Servers
Server
Server
Degrees
High School Diploma
Associate of Science
Medical Assisting and XrayTechnician Heritage Instittute - Ft Myers, FL