Versatile Senior Executive bringing 10+ years of experience as accomplished leader of Product Management and Customer Experience Director . Strategic problem solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in software and app development.. Excellent reputation for resolving problems and improving customer satisfaction. Adept at managing operations, financial administration and key program areas.
Part of Strategic Planning and Operations of the Learning and Development group at MetLife. As an internal consultant, I managed the overall organizational budget and SLAs (30m+); collaborated with subject matter experts and Senior Leadership (directors, VPs, SVPs and executives) for external recognition projects of ongoing and innovative learning, leadership, management and training efforts; provided Project and Program management support on internal initiatives as well as business/client initiatives; managed and maintained organizational wide operational processes while optimizing efficiencies; consulted on business needs analysis to identify skill/program/people gaps and learning/training interventions; reviewed and collaborated on cost/benefit analysis initiatives; worked on strategic planning for L&D (SWAT Analysis, metric reporting) to help create a viable organizational model; and managed internal communications. In this role I supported a Senior Leadership Team consisting of Directors, AVPs, SVPs and VPs.
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