head of people operations resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

As a results-oriented executive, I have diverse and extensive skills in all aspects of global benefits, payroll, and mobility administration, including US and international defined contribution and defined benefit plans, health and welfare and relocation and immigration experience. In 20 plus years of corporate benefits experience, I’ve developed a reputation for excellence as a strategic leader. I possess excellent verbal and written communication skills and have presented complex concepts for broader audiences as well as the C-suite.

Throughout my career I have had increasing responsibility in health & life and retirement benefits area. And based on my ability to lead and learn quickly I have had the opportunity to manage additional global HR functions in Western Union with which I didn’t previously have the background or experience. While I did lead these functions successfully for many years and was grateful for the opportunity to learn, my desire for a future role is to focus on managing global health & life and/or retirement benefits.

I have proven results in project management and related skills in:

  • Global Benefit Plan Strategy & Management
  • Global Payroll Strategy & Management
  • Global Mobility Management
  • Vendor Management
  • Plan Administration Services Outsourcing
  • Staff/Team Management, Development & Engagement

Thank you for considering my resume. I hope to bring my expertise and experience to this role where I can contribute to its growth and success. Please don't hesitate to contact me at if you need any additional information.

  • Ability to think strategically, analytically and independently
  • Strong leadership skills
  • Demonstrated team-oriented, collaborative work style
  • Ability to thrive in a fast paced, ambiguous ever changing environment
  • Excel, Word, Powerpoint, Workday and Peoplesoft
Education and Training
Philadelphia College of Textiles & Science Philadelphia, PA, Expected in Bachelor of Science : Finance - GPA :
Illumis - Head of People Operations
New York, NY, 01/2023 - Current
  • Establish global strategy for People Operations function including benefits, payroll, relocation services, immigration & HR shared services
  • Align annual objectives of global team of 40+ members to corporate priorities
  • Review vendor partnerships, recommend and implement administrative efficiencies and cost saving solutions
  • M&A Lead for HR function
  • Lead, develop & engage team of 40+ global team members
The Western Union Company - Head Global Benefits, Payroll, Relocation Services
City, STATE, 04/2015 - 12/2022
  • Built global benefit philosophy and implemented "rules of the road" to guide country-specific strategies
  • Reviewed broker relationships and implemented global broker solution that reduced annual broker commissions by $200k and harmonized broker for top 25 countries
  • Analyzed US healthcare delivery strategy, recommended and socialized with senior leadership changes in consulting, technology and communication and implemented new vendors that improved compliance, cost containment and employee experience
  • Led DEI efforts by implementing progressive pregnancy & parental leave policies, benefits for caregivers and mental health support
  • Overall HR lead of multiple corporate actions that included two divestitures of over 2,000 employees and 20 countries and an acquisition of over 200 employees and two countries
The Western Union Company - Director Global Benefits
City, STATE, 09/2006 - 04/2015
  • Managed vendor relationships and led reviews and implementations that replaced partners for US retirement plans' administration and investment consultant
  • Managed day to day administration including annual renewals for 50+ countries, contribution processing for multiple retirement plans, plan participant inquiries and claims and appeals
  • Developed benefit design proposals for international countries, socialized with local HR, finance & business leaders and secured approval from company’s governance committees
  • Responsible for monitoring changes in regulations, market trends for benefit/retirement programs in 50+ countries
  • Maintained global compliance for all retirement & international benefit plans
  • Supported M&A activity by reviewing & preparing due diligence reports & recommendations and integration of benefit programs, including spinoff of Western Union from First Data Corporation
  • Development of process documentation and successor materials
  • Asked to provide leadership and guidance for global relocation service & US healthcare functions and teams in 2013 and 2014 respectively
First Data Corporation - Manager, Sr Benefit Specialist, Benefit Specialist
City, STATE, 06/2002 - 09/2006
  • Responsible for the administration of three Defined Contribution Plans (2 qualified and 1 nonqualified) with approximately 30,000 employees
  • Vendor relationship manager for Plans with over $1B in assets
  • Developed communications to active participants to assist them in planning and saving for their retirement
  • Ensured plans stayed compliant with all regulations for qualified/nonqualified plans
  • Responded to plan participant inquiries and claims
  • Design, implemented and monitored all international retirement plans
  • Performed day to day administration for Canadian retirement plans

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Resume Overview

School Attended

  • Philadelphia College of Textiles & Science

Job Titles Held:

  • Head of People Operations
  • Head Global Benefits, Payroll, Relocation Services
  • Director Global Benefits
  • Manager, Sr Benefit Specialist, Benefit Specialist


  • Bachelor of Science

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