Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Website, Portfolio, Profiles
Professional Summary

Highly-focused and ambitious Human Resources Manager bringing years of management experience with extensive customer service, public relations and philanthropic background. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.

  • Human Resources Oversight
  • Department Oversight
  • Recruitment and hiring
  • Leadership development
  • Team management
  • Time management
  • Training Management
  • Problem Anticipation and Resolution
Work History
Head of Human Resources, 09/2020 to Current
AssuranceDes Moines, IA,
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Supervised and coordinated activities of human resources staff, delegating tasks relating to employment, compensation and employee relations.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Developed organizational filing systems for correspondence, communications, records and reports.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Administered payroll, retirement-plan contribution tracking and health and welfare outsourcing.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Partnered with management to establish workplace safety curriculum for training and education purposes.
  • Drove departmental efficiency by organizing comprehensive new hire training and orientation.
  • Evaluated and updated compensation strategies to offer competitive employment packages and attract top-notch talent.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Manager of Operations, 04/2016 to 04/2020
International Institute Of New EnglandBoston, MA,
  • Keeping records of current events and performance of employees
  • Keeping records and coordinating vacations and days off for employees
  • Coordination and logistics of meetings within the company
  • Performing administrative tasks
  • Keeping records and organizing training and professional development of employees
  • Keeping records and procuring all office supplies
  • Organization of all work related to office maintenance
  • Planning and scheduling meetings and events
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Administrative Assistant, 04/2014 to 04/2016
Keystone Human ServicesNazareth, PA,
  • Answering and forwarding the call to the responsible person
  • Scheduling meetings and taking notes on them
  • Ordering and taking care of office equipment
  • Scheduling and assigning tasks to employees
  • Preparation of documentation for meetings, conference calls and reports Processing and correspondence of e-mails and all relevant packages Welcoming and sending new employees to work
  • Organization and reservation of airline tickets, hotels and transportation for employees
Hostess Manager, 09/2013 to 04/2014
Princess Cruises LinesCity, STATE,
  • Taking care of reservations for up to 2000 people in three restaurants
  • Processing reservations and making seating schedules
  • Meeting with guests to improve the place and better accommodation
  • Welcoming, verifying identity and directing guests to an adequate table
  • Estimating waiting times and monitoring the waiting list
  • Accommodation of guests and explanation of the menu
  • Greet guests when leaving and make sure they are satisfied with the service
  • Assigning tasks to restaurant staff for better service and business Monitoring the work of staff and communication with guests
MBA: International Law, Expected in
Faculty of Law - Belgrade, Serbia,
GED: , Expected in 01/2004
ETS "Paja Marganovic" - Pancevo, Serbia,
Full Professional
Professional Working

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School Attended

  • Faculty of Law
  • ETS "Paja Marganovic"

Job Titles Held:

  • Head of Human Resources
  • Manager of Operations
  • Administrative Assistant
  • Hostess Manager


  • MBA
  • GED

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