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head of hr resume example with 3+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly-Focused and ambitious HR Professional bringing 3+ years delivering performance management, employee engagement solutions and employee development programs. Flexible and goal-oriented with expertise in recruitment and retention, onboarding, staff training, compliance, and problem resolution. Experience developing and implementing HR strategies that align with overall business strategies. HR management experience with an extensive HR customer service background. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Organizational Development
  • Performance Management
  • Strategy
  • Vision
  • Employee Engagement
  • Compliance
  • Leadership Development
  • Personnel Information Systems
  • Employee Engagement
  • Training Development
  • Recruitment and Hiring
  • Reliable and Trustworthy
  • Working Collaboratively
  • Planning
  • Team building
Experience
06/2020 to Current Head of HR Proper Hospitality | Los Angeles, CA,
  • Run point on HR Annual Processes: Open Enrollment, Performance Management, Employee Engagement Programs.
  • Spearhead Safety Efforts during the pandemic through tracking & implementation of policies & measures.
  • Provide white glove support to all staff cross regions. Meet with business leaders on a weekly basis to discuss employee relations cases and workforce plans, retention and engagement initiatives.
  • Oversee Recruiting and Onboarding.
  • Worked with CEO and COO to develop a business vision and strategy. Mapped 5 year HR roadmap.
  • Support BIA from a liability and compliance standpoint. Refined Employee Handbook and updated policies.
  • Oversee the HR department and drive all HR functions.
05/2019 to 06/2020 HR Generalist Rsm | Greenwood Village, CO,
  • Supported C-Suite Leaders during succession planning and performance reviews.
  • Developed Onboarding Packet specialized for new C-Suite executives.
  • Drove critical HR processes including performance management, comp analysis, onboarding & offboarding.
  • Partnered with the HRIS team to make continual HRIS process and data improvements.
  • Assisted with Workforce planning through research and analysis of current states.
  • Served as POC addressing employee relation cases and responding to all employee inquiries.
  • Coordinated 2019’s Great Places to Work Project that included conducting a culture audit company wide.
  • Mentored staff through constructive feedback, performance assessments and professional development opportunities.
  • Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts such as external coaches.
  • Created job descriptions specific to directors and above roles.
  • Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
  • Worked with department managers to assess needs.
  • Ran queries and reports through Workday system.
03/2018 to 04/2019 People Operations Specialist The Leukemia & Lymphoma Society | Boston, MA,
  • Implemented a scalable onboarding plan for contractors across 14 different US cities, directly contributing to the massive rideshare growth experienced in 2018.
  • Drove expansion of operations to Latin America and led customization of programs & systems. Successfully customized 80% of the programs & systems for Latin America including app translation, onboarding plan, marketing, and international operations training material for staff. Led teams both in the US and in Latin America.
  • Worked cross-functionally within our org to maximize employee efficiency and boost employee morale.
  • Planned company events for all employees
  • Screened and interviewed candidates. Onboarded operation specialists.
  • Worked with local employees in Mexico to increase daily efficiency & improve central ops communications. Worked with legal teams to ensure contractor compliance.
  • Supported team with development and program creations, including performance management, evaluations, and job descriptions.
  • Assessed team's workflow, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives.
  • Strategized long-term business needs by driving employee feedback for process improvements.
Education and Training
Expected in 2021 Master of Arts | Organizational Leadership, HR CLAREMONT LINCOLN UNIVERSITY, Claremont, CA, GPA:
Expected in 2018 Bachelor of Arts | Anthropology University Of California, Santa Cruz, Santa Cruz, CA, GPA:

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Resume Overview

School Attended

  • CLAREMONT LINCOLN UNIVERSITY
  • University Of California, Santa Cruz

Job Titles Held:

  • Head of HR
  • HR Generalist
  • People Operations Specialist

Degrees

  • Master of Arts
  • Bachelor of Arts

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