Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

· Accomplished Digital Services Executive with 17+ years of extensive experience in directing projects from inception to Launch & consistently achieving revenue performance targets.

· Proficient in developing and implementing strategy for sustainability, competitiveness, and profitability in complex and dynamic environments.

· Combine strong technical knowledge, business acumen, and Manufacturing expertise to implement IT solutions for bottom-line gain, operation excellence, and business growth.

· Supports and contributes to company-wide change, driving optimization and crafting actionable strategies to improve performance in diverse settings.

· Identify alternatives for savings and resolve complex issues to continuously meet business dynamics.

· Proven success in introducing standards, outsourced models, and operational best practices that have reduced operating expenses, improved quality, and increased productivity.

  • Strategy & Portfolio Planning
  • Systems Integration
  • Outsourcing
  • Program Management
  • Team Leadership
  • Budget & Cost Management
  • Supply Chain
  • Business Process Engineering
  • C-Level Interaction
  • Enterprise Operations Management
  • Process improvement
  • Result oriented
Work History
08/2008 to Current
Head of Digital Services Intuit Bridgeport, CT,
  • Program / Project Management: Successful, self-driven manager with proven results in managing several global projects concurrently, providing vision, direction and support to multiple program and project managers working across blended technology platforms to develop solid, effective and cost-saving solutions for internal and external customers. Over 95% of projects completed on time and within budget.
  • Digital Services: Mobilized Technical & People resources to build a robust ACOE-Center of Excellence for Automation, Analytical, Business Insights and Reporting Factory.
  • Automation - Saved over Million hours in 3 years through Automation
  • Analytical - Shifted from operational KPIs into more insightful and strategic metrics, driving Business Insights through Business Operations Dashboards using Tableau, Data Engineering and Snowflake Technology.
  • Reporting Factory - Setup Outsourced/Delivery Center in India to Run standard, routine, transitional, reports/processes for Global Business Services.
  • Operational Excellence: Pragmatic implementation of ITIL framework in a global, complex, highly outsourced, multi-supplier environment. Use of Enterprise metrics and dashboards for Operations and Program Management to deliver operational excellence and uptime in systems availability resulting in cost savings and ability to perform with fewer employees.
  • Team Building and Leadership: Capable and focused team builder and leader, with proven ability to create and develop teams of IT professionals from development managers, system architects, programmers, analysts and advocates – inside and outside the organization – leveraging the best of each person’s abilities to achieve the company’s goals. Managed various sized projects (10 – 50+ size)
  • Previously Managed Portfolio at Kraft Heinz Company:
  • Group Lead, Global Supply Chain Operations Lead
  • Managed Portfolio of more than 70 Supply Chain Applications.
  • Sr Manager, IT – Manufacturing, Global, ISC
  • Hands on Experience with - System Integration > SAP Implemented in more than 85 Factories > Merger (Cadbury) > Divestiture (Nestle) > Company Split (Mondelez) > Acquisition (Heinz)
05/2008 to 08/2008
Production Planning Consultant Steel Technologies, Louisville, KY City, STATE,
  • Implemented SAP Industry Specific Model MILL for Steel Industry.
11/2007 to 03/2008
Lead SAP PP-PI Consultant Brown - Forman, Louisville, KY City, STATE,
  • Led team for developing Business Blue Print, Project Preparation, Unit Testing and Realization including Conversions, Cutover Plans, Makeovers, Go-Live and Production Support.
05/2007 to 09/2007
Senior Software Engineer Accenture Services Pvt. Ltd., India City, STATE,
  • Worked with Accenture in SAP Chemical Capability for Developing Chemical Industry Specific Solution Asset under the Accenture Advanced Enterprise Solution for Chemicals (AAESC).
09/2004 to 08/2005
ERP Design Consultant Emerson Copeland Corp City, STATE,
  • Improved operations by working with team members and customers to find workable solutions using ERP Program.
Expected in 12/2005
Master of Science: Industrial Engineering
Wayne State University - Detroit, MI,
Expected in 09/2002
Bachelor of Science: Mechanical Engineering
Dehradun Institute of Technology - Dehradun, Uttarakhand,
  • PMP (Project Management Professional) Certified.
  • ITIL (Information Technology Infrastructure Library) Certified.
  • Certified Integrated Lean Six Sigma Black Belt Certified (IL6S).
  • Certified Quality and Improvement Associate (CQIA) from American Society for Quality (ASQ).
  • Basis of Supply Chain Management (BSCM) for Certified Production and Inventory Management (CPIM) from American Production and Inventory control Society (APICS) USA

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School Attended

  • Wayne State University
  • Dehradun Institute of Technology

Job Titles Held:

  • Head of Digital Services
  • Production Planning Consultant
  • Lead SAP PP-PI Consultant
  • Senior Software Engineer
  • ERP Design Consultant


  • Master of Science
  • Bachelor of Science

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