Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A tenacious and collaborative principal that strategically transforms and operates a successful Community Reinvestment Act and Fair Lending program by bridging relationships and improving reporting; developing a Community Empowerment Framework; and building strong dedicated teams with measurable performances and stakeholder satisfaction.

  • Business Planning
  • Community Development Strategist
  • Community Reinvestment Act
  • Execution-Focused Leadership
  • Fair Lending
  • Financial Educator
  • Operational-Focused Leadership
  • Process Management
  • Regulatory Compliance
  • Relationship Builder
  • Relationship Nurturer
  • Self-Driven
  • Strategic Partnership
Work History
Head of CRA Program and HMDA Oversight, 03/2019 - Current
Ameriprise Financial Services City, STATE,

As the Head of the Community Reinvestment Act Program and Home Mortgage Disclosure Act Oversight duties include, but not limited to, direct oversight of 4 teams identifying and managing CRA/ Fair Lending Risk and fostering partnership throughout the firm to broaden the understanding of CRA and Fair Lending with the business lines to align with long-term growth strategy. Supervision includes grants, investments, and lending


  • Conceptualized Abstract Ideas into Executed Framework: Manage the creation and administration of the Office of Community Reinvestment Act (OCRA) and the HMDA oversight program. The strategy and governance of each program are administered and materialized through the operating structure.
  • Establishing and Nurturing Relationships: Partners cross-functionally with Finance, Marketing, Interest Rate Risk, Treasury, Community Relations, Credit Risk, Legal, and others to maximize effectiveness and influence of the Community Reinvestment Act Program of Ameriprise Bank, FSB.
  • Strategies that Compliments the Firm and Clients: Developed and executed the empowerment strategy that empowers LMI individuals in turns maximizes profit for the bank.
VP, CRA Officer and Fair Lending Officer, 05/2017 - 03/2019
FNB Corporation City, STATE,

Reporting to the Corporate Responsibility Executive, responsibilities provided operational focused relationship building by broadening the understanding of CRA and Fair Lending to the business lines by leveling partnerships with nonprofits and the OCC to maximize impact within the LMI community.


  • Developed Uniformed CRA Program: Created a consistent CRA message across all markets; designed CRA proxies for community identification; and simplify CRA and fair lending reporting
  • Increased Operating Efficiency: Identified and resolved process issues to encourage smoother procedures, more efficiency, and fewer workflows by maximizing the utilization of back office staff.
Senior Regulatory Review Officer, 03/2014 - 05/2017
Bancorpsouth Bank City, STATE,

Served as the Subject Matter Expert and resource for the quality assurance function of the retail bank. In this position, I worked with for the line of business (regional/district/ market presidents; regional loan managers, loan officers, and loan operations) for CRA and HMDA compliance; CRA community Development identification; regulation B and ECOA; and flood (SFHA) reporting.


  • Increased Department Efficiency by 30%: Designed a training manual and department procedures to increase productivity by developing Q&As; streamlined and uniformed the review processes, and developed regulatory competence of team members
  • Building Rapport and Trust: By being assertive with mutual attentiveness, reliability, and consistency
Non-Profit Engagement Manager, 08/2010 - 05/2015
Centerplate Inc City, STATE,

Cultivated and bridged relationships between nonprofits and the private sector for capital attainment and volunteerism, respectfully. Duties included:

  • Establishing strong and nurturing relationships with nonprofits by increasing community involvement with community impact.
  • Increased awareness of Centerplate through civic, government, professional organizations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and maintain profitability for the company.
Certification-Pursuing : Certified Financial Education Instructor (CFEI)-, Expected in 12/2019
National Financial Educators Council - Online,

The FINRA approved financial literacy designation develops the psychological and behavioral components of personal finance and psychology utilizing research-based educational standards.

Bachelor of Arts: Biochemistry , Expected in 05/2016
University of Mississippi - Oxford, MS ,
Community & Service Affiliations
  • CommonBond Communities, LLC (Community Advisory- Board Member) in IA, MN, and WI, (2019- Present)
  • Charm City Community Development Organization (Board Member) in Baltimore, MD (2017-Present)
  • United Way Community Investment Committee of Middle Tennessee (Board Member) in Franklin, TN (2017-2019)
  • Big Brother Big Sisters Organizaton (Individual Contributor) in Nashville, TN (2017-2019)
  • LeBonheur Children's Hospital (Fundraiser Lead) in Memphis, TN (2010-2016)
  • Mr. Cogeniality - Awarded by Delta Sigma Theta Sorority
  • Philip Sousa Award -

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School Attended

  • National Financial Educators Council
  • University of Mississippi

Job Titles Held:

  • Head of CRA Program and HMDA Oversight
  • VP, CRA Officer and Fair Lending Officer
  • Senior Regulatory Review Officer
  • Non-Profit Engagement Manager


  • Certification-Pursuing
  • Bachelor of Arts

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