LiveCareer-Resume

head of coaching department resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Passionate and Hard-Working Healthcare Recruiter with 7 years of experience. I am seeking a full-time recruiting position with an organization with a great culture where I can utilize advanced organizational and time-management skills.

Please note: I realize that my recent job history is spotty, but I do have an explanation for this. I prefer to get with and stay with a great company!

Work History
Healthcare Recruiter, 07/2022 to 10/2022
Open Systems Healthcare, , Centennial, CO
  • Recruited top candidates for positions on a national basis, and ensured compliance with company policy and EEO and ADA guidelines.
  • Candidates included Nursing Assistants, healthcare techs, and healthcare office personnel. Worked on over 70 requisitions on average.
  • Managed screening of large volumes of applications leveraging technology to present qualified candidate pool to hiring leaders in a timely manner.
  • Completed credential verifications, ensured references completed, scheduled interviews, collected interview feedback and executed job offer negotiations.
  • Provided hiring managers with strong level of customer service.
  • Networked with other Centura recruiters to facilitate economies of scale when recruiting.
  • Served as initial liaison to job candidates to let them know their status and to make sure they were not lost to us out of negligence to respond.
  • Served as initial point of contact for all recruitment activities in assigned areas.
  • Assured that applicants received accurate information regarding job descriptions, benefits and organization information on request.
Certified Health Coach, 02/2022 to 05/2022
Goodpath, ,
  • I worked here short-term to acquire required coaching hours for my health coach certification.
  • Motivate, empathize, and guide members through Calibrate’s 52-week structured intensive-lifestyle intervention program.
  • Personalize the Calibrate program for each member by setting relevant, achievable, incremental goals.
  • Actively listen and empower members to find their own motivation for solutions for sustainable habit change.
  • Monitor member progress and collaborate with Clinical and Content teams to ensure each member’s success in the program.
Healthcare Recruiter, 10/2021 to 02/2022
Vida Health, Inc., ,
  • Responsible for recruitment, screening and placement fo allied health professionals.
  • Worked with various healthcare professionals, including PT's, OT's and Associates, COTA's, and Speech/Language Pathologists.
  • Worked with candidates seeking travel positions, per diem and permanent placement. Was responsible for calculating pay rates (including stipends, etc).
  • Qualified applicants based on client requirements and coach candidates in preparation of client interviews.
  • Followed protocols and procedures in providing necessary and appropriate documentation.
  • Educated potential candidates on benefits of working with the company and transform potential candidates into new hires.
  • Achieved staffing objectives by recruiting and evaluating candidates.
Health Coach/Lead Coach/Clinical Recruiter , 09/2015 to 10/2021
Vida Health, Inc, ,

Healthcare Recruiter Duties

  • Responsible for sourcing (both passive & active applicants), recruiting, interviewing, hiring, on-boarding, and training any new employee who works on the Vida coaching platform, including Health Coaches, Mental Health Therapists, Registered Dietitians, Certified Diabetes Educators & other healthcare professionals. Recruited and hired both virtual and on-sight coaches.
  • Interviewed and onboarded over 300 providers since taking on recruiting duties in Lead Coach and Clinical Recruiter roles.
  • Engaged in ongoing communication with applicants - answered questions, related timelines for hiring, etc.
  • Collaborated with various departments to define job qualifications.
  • Completed license & certificate verification and background checks, and drug screening for all new hires.
  • Created job listings for various roles within the organization.
  • Utilized several ATS's, including JobScore, Lever, & Google Hire.

Lead Coach Duties

  • Managed a team of 20 health coaches.
  • Monitored coaches’ performance on key metrics relevant to Vida’s standards.
  • Mentored and supported coaches whose performance did not meet expectations.
  • Audited each coach’s cases weekly against a set of standards.
  • Led various projects for the coaching department which included but were not limited to scheduling, customer service, ongoing updates for coaches, creating content and other protocols and documents for new coaches.
  • Participated in team planning meetings and meetings regarding the development and testing of features that will directly impact the health coaching team.
  • Utilized fully digital coaching platform, along with Slack; Google Drive; Google Docs; Webex; Zoom; Microsoft Word; JobScore & Google Hire, and Excel.

Health Coach Duties

  • Utilized evidence-based coaching skills and SMART goal-setting with clients around nutrition; physical activity; stress management; sleep hygiene; chronic disease management, especially diabetes, hypertension and hyperlipidemia; women's health issues, and tobacco cessation.
  • Used multiple behavior-change interventions, including Motivational Interviewing, Trans-Theoretical Model, Appreciative Inquiry, and active listening to help facilitate behavior change.
  • Maintained thorough confidential records of all telephonic sessions with clients in accordance with HIPPA requirements.
Education
: Mental Health Counseling/Career Counseling, Expected in 05/2014 to Capella University - Minneapolis, Minnesota,
GPA:

I completed 65 hours within the Graduate-level Mental Health Counseling and Career Counseling programs at Capella, along with two intensive residencies in Mental Health Counseling.

  • Graduated summa cum laude - 4.0 GPA
  • Member of Mental Health Counseling Honor Society - Chi Sigma Iota - GPA: 4.0
  • Dean's List & Honor Roll - 2010-2013


Bachelor of Arts: English Literature, Expected in 05/1991 to Avila College - Kansas City,
GPA:
  • Graduated summa cum laude - 4.0 GPA
  • Dean's List 1986, 1987, 1988
  • Received U.S. President Honorary Scholarship
Certifications
  • Plan to enroll and complete the Professional Recruiter Certification (PRC) from AIRS in 2023.
  • Wellcoaches Certified Health & Wellness Coach (since 2014)
  • National Board for Health & Wellness Coaching (NBHWC) Certification - (since 2017)
  • MBTI Certified Practitioner (since 2014)
,

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Resume Overview

School Attended

  • Capella University
  • Avila College

Job Titles Held:

  • Healthcare Recruiter
  • Certified Health Coach
  • Healthcare Recruiter
  • Health Coach/Lead Coach/Clinical Recruiter

Degrees

  • Bachelor of Arts

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