Head Of Coaching Department resume example

• Responsible for sourcing (both passive & active applicants), recruiting, interviewing, hiring, on-boarding, and training any new employee who works on the Vida coaching platform, including Health Caches, Mental Health Therapists, Registered Dietitians, Certified Diabetes Educators, Registered Nurses, & other healthcare professionals.
• Developed and employed industry networks to acquire up-to-date and relevant applicant sources.
• Interviewed and onboarded over 400 providers since taking on recruiting duties in Lead Coach and Clinical Recruiter roles.
• Engaged in ongoing communication with applicants - answered questions, related timelines for hiring, etc.
• Collaborated with various departments to define job qualifications.
• Completed license & certificate verification and background checks for all new hires.
• Created job listings for various roles within the organization.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
• Utilized several ATS's, including JobScore, Lever, & Google Hire.
• Worked directly with various departments within the company to determine hiring needs and to establish protocols for advanced interviewing.
• Continued to organize & lead Coaching Workshops biweekly.
• Provided health coaching for a small group of legacy clients.

Lead Coach Duties

• Managed a team of 20 health coaches.
• Monitored coaches’ performance on key metrics relevant to Vida’s standards.
• Mentored and supported coaches whose performance did not meet expectations.
• Audited each coach’s cases weekly against a set of standards.
• Conducted twice-monthly meetings to inform coaches about updates in the company.
• Acted as a Clinical Recruiter while in the lead coach position. Sourced, recruited, interviewed, onboarded and trained new coaches and healthcare providers.
• Completed mock coaching calls for new coach applicants.
• Led various projects for the coaching department which included but were not limited to scheduling, customer service, ongoing updates for coaches, creating content and other protocols and documents for new coaches.
• Participated in team planning meetings and meetings regarding the development and testing of features that will directly impact the health coaching team.
• Attended weekly coach lead meetings to discuss department details.

Health Coach Duties

• Utilized evidence-based coaching skills and SMART goal-setting with clientss around nutrition; physical activity; stress management; sleep hygiene; chronic disease management, especially diabetes, hypertension and hyperlipidemia; women's health issues, and tobacco cessation.
• Used multiple behavior-change interventions, including Motivational Interviewing, Trans-Theoretical Model, Appreciative Inquiry, and active listening to help facilitate behavior change.
• Managed time to ensure that appointments are kept and appropriate follow-up is completed in a timely manner.
• Monitored and provided feedback on members’ daily metrics to encourage behavior change.
• Maintained thorough confidential records of all telephonic sessions with clients in accordance with HIPPA requirements.
• Worked with a large number of clients - more than 150 at a time on average in my role as health coach.

• Used evidence-based coaching skills, including SMART goal setting.
• Assisted with problem-solving and setting health-related goals in the areas of nutrition, exercise prescription, stress management, and chronic disease management.
• Collaborated with clients to develop and implement effective strategies to reach those goals.
• Created and updated a website that featured health and wellness education.
• Responsible for accounting procedures, marketing, and advertising.