Professional administrative assistant employs exceptional rapport and relationship building abilities to cultivate lasting and positive relations between client, staff and management personnel. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.
Proficiency in iNovah, Peoplesoft, Hansen
Proficient in Adobe Photoshop, Adobe Lightroom, Graphic Design
Proposal writing -orientedSelf-directedExcellent time managementDedicated team player
Advanced MS Office Suite knowledge
Dedicated team player
Dedicated team player
City Of Boston - Fire PreventionFebruary 2017 to CurrentHead Clerk Boston, MAReceives and processes applications for Special Hazards department at the Boston fire prevention department. Assists customers in submitting correct information to expedite permitting process. Work closely with lieutenants and captains to make sure all applicants have approved permits for Special Events. Works as backup cashier using iNovah.
City of Boston - Fire PreventionNovember 2016 to February 2017Principal Clerk Boston, MAAssessed customer needs and responded to questions. Verified that information in the computer system was up-to-date and accurate. Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions. Responded to telephone inquiries from clients, vendors and the public. Properly directed inbound calls in phone queues to improve call flow.
Veterans Caregiver ProgramMarch 2016 to February 2018VA Caregiver Boston, MA
Primary caregiver for veteran with TBI and PTSD. Observed and documented patient status and reported patient complaints to the case manager. Checked mail, shopped for groceries and handled bill payments. Handled incoming and outgoing correspondence, including mail, email and faxes. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to veteran.
Weston Pediatric DentalMay 2013 to January 2016Officer Manager Weston, MAOffered instruction, coaching and motivation to employees during the shift. Coordinated daily and weekly schedules and monthly calendar obligations for 8-9 dental assistants and dental hygienists. Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management. Oversaw office inventory by restocking supplies and making purchase orders. Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Quincy College2018Associate of Applied Science: AccountingQuincy, MA, United States