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Head Barista resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Creative and outgoing Barista quickly mastering new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Enjoys engaging with people from all walks of life and excited to always learn new things. Knowledgeable in many types of brews and concoctions. Ability to remain calm and composed in busy work settings. Comfortable providing direct service or managing multiple employees.

Skills
  • Espresso machine operation
  • Safe food handling practices
  • Tea expertise
  • Coffee expertise
  • Up-selling
  • Conflict mediation
  • Team Leadership
  • Calm under pressure
  • POS system operation
  • Speedy and efficient
  • Active listener
Education and Training
College of DuPage Glen Ellyn, IL, Expected in : Nursing - GPA :
  • Honor Roll Spring and Fall of 2016
  • 4.0 GPA
  • Completed coursework in Psychology, Sociology and Health Care
College of DuPage Glen Ellyn, IL Expected in : Restaurant And Food Services Management - GPA :
College of DuPage Glen Ellyn, IL Expected in : American Sign Language (ASL) - GPA :
  • Beginner but advancing fast.
Glenbard East High School Lombard, IL, Expected in 03/2015 High School Diploma : - GPA :
  • Honor Roll
  • Early Graduate
Certifications
  • Barista Training at various locations - 2014-2019
  • Certified Food Handlers - [Must re-certify every 4 years]
Experience
Bluestone Lane - Head Barista
Venice, CA, 03/2019 - 04/2020
  • Greeted guests with pleasant smile and superior customer service.
  • Designed and printed menus, recipes and promotions and offers.
  • Operated headset to take orders from drive-thru, detailed costs to customers and collected payments, returning coin, bills, payment cards and receipts.
  • Collaborated with owner and VP to discuss future adjustments to increase sales and operational efficiency.
  • Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
  • Checked temperatures of freezers, refrigerators and heating equipment.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu coffee and tea preparations.
  • Merchandised display cases and promoted prepared foods.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.
Moneycorp - Head Barista, Food Prep, Baker
Orlando, FL, 07/2017 - 03/2019

Specialtys was a cafe and Peets Coffee combined. I trained for almost every aspect of a bakery including but not limited to: baking and decorating pastries, barista, customer service, training of new employees and supervisor / managerial tasks. Also accustomed to sandwhich, soup and salad making. At times of extreme pressure, I was constantly put in charge of directing the front of house staff so that shifts ran smoothly. I would multitask with cashiering, ringing / setting out food orders, and making drinks up to Peet's standard. At times, I was sent to other Specialty's locations in Chicago to train new employees and to be trained. I was expected to abide by both Specialty's and Peet's Coffees standards including cleanliness, and overall productivity. I pride myself on my phenomenal work ethic and integrity in this work environment. The cafe went out of business in March of 2019.

  • Described menu items to customers and suggested products based on stated preferences.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Received and accurately processed customer payments.
  • Developed knowledge of teas, including growing practices and flavor profiles.
  • Passed state inspections by following health, safety and sanitation guidelines.
  • Supported store manager with recruiting, interviewing and hiring baristas.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
Yankee Candle - Sales Associate
City, STATE, 04/2017 - 11/2017
  • Quickly acquiring and maintaining extensive product knowledge, including constant price changes due to various sales.
  • Efficiently completing various projects while maintaining excellent customer service.
  • Continuously stocking the store during shifts, taking inventory and unpacking new products.
  • Regularly changing and assembling various displays throughout the store almost daily.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
Barista, Gloria Jeans Coffees - Barista, Drawer Handler, Social Media
City, STATE, 10/2014 - 04/2017
  • Promoting team member happiness and providing excellent customer service alongside creating, remembering, and serving equally as excellent drinks.
  • Occasional sole shift lead and trained supervisor.
  • Training of new employees.
  • Handled and sorted shipment and stock.
  • Efficient on spot solutions to problems that arose.
  • Trusted money handler and key holder.
  • Ran social media account (Instagram) from 2015 to 2017.
Accomplishments
  • Led team to achieve 8+ perfect scores in a row by secret shoppers, earning recognition from upper management and reward.
  • Consistently maintained high customer satisfaction ratings.
  • Trained entire staff of 5 baristas in new blended drinks program offerings and procedures.
  • Developed creative and appealing latte art techniques and instructed coworkers in method.

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Resume Overview

School Attended

  • College of DuPage
  • College of DuPage
  • College of DuPage
  • Glenbard East High School

Job Titles Held:

  • Head Barista
  • Head Barista, Food Prep, Baker
  • Sales Associate
  • Barista, Drawer Handler, Social Media

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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