Head Barista resume example

Specialtys was a cafe and Peets Coffee combined. I trained for almost every aspect of a bakery including but not limited to: baking and decorating pastries, barista, customer service, training of new employees and supervisor / managerial tasks. Also accustomed to sandwhich, soup and salad making. At times of extreme pressure, I was constantly put in charge of directing the front of house staff so that shifts ran smoothly. I would multitask with cashiering, ringing / setting out food orders, and making drinks up to Peet's standard. At times, I was sent to other Specialty's locations in Chicago to train new employees and to be trained. I was expected to abide by both Specialty's and Peet's Coffees standards including cleanliness, and overall productivity. I pride myself on my phenomenal work ethic and integrity in this work environment. The cafe went out of business in March of 2019.

• Described menu items to customers and suggested products based on stated preferences.
• Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
• Received and accurately processed customer payments.
• Developed knowledge of teas, including growing practices and flavor profiles.
• Passed state inspections by following health, safety and sanitation guidelines.
• Supported store manager with recruiting, interviewing and hiring baristas.
• Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.

• Quickly acquiring and maintaining extensive product knowledge, including constant price changes due to various sales.
• Efficiently completing various projects while maintaining excellent customer service.
• Continuously stocking the store during shifts, taking inventory and unpacking new products.
• Regularly changing and assembling various displays throughout the store almost daily.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Built and maintained relationships with peers and upper management to drive team success.

• Promoting team member happiness and providing excellent customer service alongside creating, remembering, and serving equally as excellent drinks.
• Occasional sole shift lead and trained supervisor.
• Training of new employees.
• Handled and sorted shipment and stock.
• Efficient on spot solutions to problems that arose.
• Trusted money handler and key holder.
• Ran social media account (Instagram) from 2015 to 2017.