head barista resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
I am a motivated restaurant professional with excellent money handling and food/drink preparation skills. Proficient in preparing drinks, stocking supplies, making orders, team amanagement, and keeping a clean workplace. I am focused on boosting and maintaining customer satisfaction through efficient and upbeat service. Friendly and outgoing with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Focused and versatile with undeniable talents in dealing with customers with any sort of problem and managing the front of the house to work as a team to efficiently work thruout the work day. I am a partially Bilingual multi-tasker dedicated to my customer service and engagement. I am more than capable to thrive under pressure. I am an enthusiastic person eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in this industry.
Skills
Menu memorization
Inventory
Food running
Guest service
Coffee machinery
Process improvement
Team management
Relationship development
Supervision
Problem resolution
Business operations
Project organization
Operational improvement
Strategic Planning
Staff Management
Business planning
Sales and Marketing
Creative merchandising
Verbal and written communication
Contract Management
Product upselling
Refunds and exchanges
Cash register operations
Credit card processing
Customer assistance
Stocking and Replenishing
Point of Sale Knowledge
Maintaining Store Appearance
Staff Training
Order taking
Computer proficiency
Multi-tasking ability
Time management skills
Adaptability
Customer Relations
Coaching and mentoring
Work History
09/2019 to CurrentHead BaristaBluestone Lane | Washington, MN,
Created over 70 drinks in average shifts with consistently positive customer satisfaction scores.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Maintained supply levels in counter and customer areas to meet typical demands.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
Managed special actions such as returns processing and payment reversals for team members.
Readied daily tills for each cashier, including counting out change and documenting total amounts end-of-shift review.
Counted cash in register drawer at beginning and end of shift.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Worked closely with the owner and manager to solve problems and handle customer concerns.
Ordered new supplies to keep barista and server areas ready for any business or customer requirement.
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Set and oversaw weekly and special event menu plans.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Trained, adjusted and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
11/2018 to 02/2020ServerWellstar Health System | Acworth, GA,
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Prepared beverages and filled food orders for customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Bussed and reset 50 tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Greeted and maintained relationships with regular customers.
01/2016 to 01/2018ManagerUncle Julio's | Bridgewater, NJ,
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Established, optimized and enforced business policies to maintain consistency and high-quality standards across all operations.
Enhanced operational efficiency and productivity by managing budgets, accounts and orders.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Directed successful turnaround, eliminating over $6000 in debt within my first year.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Counted cash in register drawer at beginning and end of shift.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Conducted monthly inventories of raw materials and components on work floor.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Expected in 05/2016 to to High School Diploma | Berrien Springs Public School, Berrien, GPA:
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