Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.
Exceptional customer service
Opening and closing duties
Strong communication skills
Friendly and outgoing
October 2014-CurrentHead Barista | Coffee shop | Bayonne, NJ
Made and served 50+ café beverages per day with speed, quality and consistency.
Memorized recipes for 70+ specialty coffee beverages and seasonal offerings.
Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Prioritized drink requests while managing interruptions.
Increased sales of seasonal beverages by 50% with special displays and promotions.
Developed and demonstrated skillful and creative latte art to engage customers.
Cleaned counters, machines, utensils and seating areas daily.
Accurately took to-go and special orders via phone.
Conducted successful cash audits at the end of each shift.
Engendered customer loyalty by remembering personal preferences and allergy information.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Maintained regular and consistent attendance and punctuality.
Controlled line and crowd with quick, efficient service.
Educated coworkers and customers about new products.
Set and achieved goals for professional development, including mastering the perfect cappuccino
Served individually made coffee drinks to over 50+ customers daily.
2015High School Diploma: Bayonne McNaught Home School, Bayonne, NJBeing a homeschooled student, I had to learn to be an independent person. I made my schedule for my everyday schoolwork, and finished my studies so early that I was able to start college a year early. It is that desire to push myself and thrive in difficult situations that makes me an excellent employee.
CurrentAssociate of Arts: PsychologyHudson County Community College, Jersey City, NJ