Head And Neck Surgery Assistant Otolaryngology resume example

• Currently providing excellent service and attention to patients when face-to-face or through phone conversations, and while conducting a video appointment using MyChart and Zoom application.
• Providing patients with appointment information prior to a video appointment or in office appointment, such as walking patient through electronic check in process and providing patients with MyChart and Zoom application information.
• Conduct patient interviews to gather health history, vital signs and information about current medical issues.
• Resolve and clarify issues with patient medications and collaborate with local pharmacies.
• Track and manage inventory for exam rooms and maintained vaccine and expiration logs.
• Sterilize medical equipment after each procedure such as endoscopy scopes.
• Coordinate services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
• Assess, document and monitor vital signs for more than 25 patients per day.
• Prepare treatment rooms for patients, including cleaning surfaces and restocking supplies.
• Complete and submit clinical documentation to LLEAP/EPIC in accordance with agency guidelines.
• Assist physicians during procedures and by preparing patients for procedures, including but not limited to VFI's, LEMG, laser treatments, trach change and biopsy of vocal folds.
• Schedule new and follow up appointments for patients in timely manner.

• Greeted, directed and scheduled patients and visitors in a professional and timely matter.
• Determined needs of visitors and provided information or solutions.
• Maintained front office cleanliness and organized supplies to increase task productivity.
• Handled payment processing duties and provided customers with receipts and proper bills and change.
• Registered patients in Electronic Health Record System and verified insurance coverage.
• Facilitated patient flow by notifying the provider of patients arrival, being aware of delays, and communicating with patients and clinical staff.
• Protected patients confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging of the computer before leaving it unattended.

· Registered patients in Electronic Health Record System and verified insurance coverage.

· Assisted patients in completing applicable insurance enrollment forms.

· Handle patient information with outmost respect and confidentiality.

· Scheduled follow up, semi-annual, and annual appointments as necessary.

· Participated in the maintenance of safe conditions within the facility and other related areas.

· Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.

· Kept facility stocked and organized with necessary supplies, equipment and instruments.

· Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety.

· Completed and submitted clinical documentation in Electronic Medical Records in accordance with agency guidelines.

· Read and recorded temperature, pulse and respiration.

· Outreach

· Prepared patients for examinations, treatments and/or procedures.

· Assisted provider in examination and treatment of patients.

· Provided counseling on a needed basis for birth control methods, changes or new birth control methods, and other health counseling topics within the scope of my practice.

· Handled miscellaneous assignments as directed by my supervisor.

· Drew blood and/or obtained specimen for tests.

• Prepared patient rooms prior to their arrival.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
• Provided patients and families with emotional support.
• Keep track of patients on surgery schedule
• Assist Patients