Head And Neck Surgery Assistant Otolaryngology resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Skilled Medical Assistant with over 9 years of experience in the medical field. Flexible and adaptable experienced in front and back office, Electronic Medical Records, EPIC, and providing quality patient care. Proven ability to run front and back office, provide great patient care, establish record of reliability, and creating positive rapport with patients, family and staff.

Certifications and Licenses

CPR Certified

Medical Assistant Diploma

Family Planning Certified

  • Bilingual Spanish/English, written and verbal
  • Outgoing personality, excellent people skills, ability to work both independently and in a group setting
  • CPR certified
  • Great communication, planning and organizing skills
  • Customer service
  • Registration and back office expertise
  • OSHA / HIPPA Certificate
  • Microsoft Word, Excel, Power Point, Internet
  • Electronic Medical Record charting expertise
  • Quick problem solver, decision-making
  • Venipuncture
  • Vital signs
  • Injections Deltoid, Sub Q, Gluteal and PPD
Education and Training
Los Angeles High School Los Angeles, CA Expected in 2008 High School Diploma : - GPA :
Everest College Los Angeles, CA Expected in 2009 Medical Assistant Diploma : Medical Assistant - GPA :
Professional Experience
Prairiecare - Patient Flow Assistant-Cancer Center
Edina, MN, 11/2020 - Current
  • Schedule appointments for patients via phone and in person.
  • Interact closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
  • Lead patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assist patients with basic care and provided excellent service.
  • Educate patients about medications, procedures and physician's instructions.
  • Contact pharmacies to submit and refill patients' prescriptions and submit prior authorizations.
  • Record vital signs and medical history.
  • Render high level of support to stressed patients prior to procedures, offering comfort and listening ear.
  • Answer phones, triage, schedule appointments, and greet patients.
  • Verify appointment times with patients, preparing charts, pre-admission and consent forms.
  • Communicated with patients by phone and via written correspondence.
  • Assist back office patient processes to reduce office wait times.
  • Collaborate with radiologists and other healthcare team members to streamline patient care.
Loma Linda University Health - Head and Neck Surgery Assistant-Otolaryngology
City, STATE, 01/2018 - Current
  • Currently providing excellent service and attention to patients when face-to-face or through phone conversations, and while conducting a video appointment using MyChart and Zoom application.
  • Providing patients with appointment information prior to a video appointment or in office appointment, such as walking patient through electronic check in process and providing patients with MyChart and Zoom application information.
  • Conduct patient interviews to gather health history, vital signs and information about current medical issues.
  • Resolve and clarify issues with patient medications and collaborate with local pharmacies.
  • Track and manage inventory for exam rooms and maintained vaccine and expiration logs.
  • Sterilize medical equipment after each procedure such as endoscopy scopes.
  • Coordinate services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Assess, document and monitor vital signs for more than 25 patients per day.
  • Prepare treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Complete and submit clinical documentation to LLEAP/EPIC in accordance with agency guidelines.
  • Assist physicians during procedures and by preparing patients for procedures, including but not limited to VFI's, LEMG, laser treatments, trach change and biopsy of vocal folds.
  • Schedule new and follow up appointments for patients in timely manner.
Susan Biegel MD - Medical Receptionist
City, STATE, 01/2017 - 01/2018
  • Greeted, directed and scheduled patients and visitors in a professional and timely matter.
  • Determined needs of visitors and provided information or solutions.
  • Maintained front office cleanliness and organized supplies to increase task productivity.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Registered patients in Electronic Health Record System and verified insurance coverage.
  • Facilitated patient flow by notifying the provider of patients arrival, being aware of delays, and communicating with patients and clinical staff.
  • Protected patients confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging of the computer before leaving it unattended.
Eisner Pediatric And Family Medical Center - Medical Assistant/ Registration
City, STATE, 04/2012 - 01/2017

· Registered patients in Electronic Health Record System and verified insurance coverage.

· Assisted patients in completing applicable insurance enrollment forms.

· Handle patient information with outmost respect and confidentiality.

· Scheduled follow up, semi-annual, and annual appointments as necessary.

· Participated in the maintenance of safe conditions within the facility and other related areas.

· Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.

· Kept facility stocked and organized with necessary supplies, equipment and instruments.

· Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety.

· Completed and submitted clinical documentation in Electronic Medical Records in accordance with agency guidelines.

· Read and recorded temperature, pulse and respiration.

· Outreach

· Prepared patients for examinations, treatments and/or procedures.

· Assisted provider in examination and treatment of patients.

· Provided counseling on a needed basis for birth control methods, changes or new birth control methods, and other health counseling topics within the scope of my practice.

· Handled miscellaneous assignments as directed by my supervisor.

· Drew blood and/or obtained specimen for tests.

Cedars Sinai - Volunteer (Pre-op)
City, STATE, 08/2010 - 02/2012
  • Prepared patient rooms prior to their arrival.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Provided patients and families with emotional support.
  • Keep track of patients on surgery schedule
  • Assist Patients

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Resume Overview

School Attended

  • Los Angeles High School
  • Everest College

Job Titles Held:

  • Patient Flow Assistant-Cancer Center
  • Head and Neck Surgery Assistant-Otolaryngology
  • Medical Receptionist
  • Medical Assistant/ Registration
  • Volunteer (Pre-op)


  • High School Diploma
  • Medical Assistant Diploma

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