Result-driven, proactive and resourceful administrative professional with 12years experience providing administrative support. Focused Operations Manager successful in contract negotiations and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of administrative trends and shifts to offer valuable insights on opportunities for new growth.
Skills
Corporate administration
Allocating resources
Budget administration skills
Interdepartmental activity management
Corporate event coordination
Departmental collaboration
Corporate client relations
Corporate processes and procedures
Work order administration
Administrative staff supervision
Work History
Head Admin (Corporate Resources Department), 10/2015 to Current Meruelo Group – Anaheim, CA,
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases
Monitored multiple databases to keep track of all company inventory
Drove operational improvements which resulted in savings and improved profit margins.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Senior Officer (Business Development Management), 04/2015 to 08/2015 Pro-Health HMO – City, STATE,
Following up on prospective business opportunities and setting up meetings
Communicating new products developments to prospective clients.
Updated client accounts and information on a weekly basis.
Assisted with developing corporate policies for seamless inter departmental synergy.
Project Coordinator, 06/2008 to 03/2015 Facilities Management Services LTD – City, STATE,
Coordinated all department functions for employees.
Maintained detailed administrative and procedural process to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries. Contacted providers to discuss status of re-billing and reimbursement process to ensure account resolution.
Successfully established effective systems for record retention by creating database for daily tracking
Improved communication efficiency as primary liaison between departments, clients and vendors
Directly supported CEO in managing operations work flow
Service Center Consultant, 02/2005 to 01/2006 MTN Nigeria – City, STATE,
My responsibilities as a service center consultant include provision of information regarding accounts and products, performing necessary transactions such as line activation and system monitoring.
Escalate and trouble shoot customer queries/complains and provide effective after sales service
Report analysis and constant improvement; analysis sales and operation results against set targets
Sales and marketing of products to customers.
Reviewed established procedures to assess areas in need of improvement
Documented research findings and prepared polished reports highlighting results and potential improvement strategies
Education
TRAINING : Navigating the Workplace with Emotional Intelligence, Expected in 2019 PHILLIPS CONSULTING (LEARNING ACADEMY) - Lagos, GPA:
TRAINING : Effectively Directing & Delegating as a Manager , Expected in 2019 PHILLIPS CONSULTING - Lagos , Lagos GPA:
TRAINING : Navigating Challenging Situations with Diplomacy & Tact , Expected in 2019 PHILLIPS CONSULTING - Lagos, GPA:
TRAINING : Maximize your Productivity by Managing Time & Tasks, Expected in 2019 PHILLIPS CONSULTING - Lagos, GPA:
TRAINING : Setting & Managing Priorities, Expected in 2017 PHILLIPS CONSULTING - Lagos, GPA:
TRAINING : National Workshop On Strategic Fire Hazards,Emergency Safety Mgt & Sustainable Economic Growth, Expected in 2017 National Fire Academy - Lagos, GPA:
TRAINING : FACILITIES MANAGEMENT , Expected in 2016 PHILLIPS CONSULTING - Lagos, GPA:
Master of Science: Business Information Systems , Expected in 2008 University Of East London - London, GPA:
Bachelor of Science: Economics, Expected in 2004 Bayero University Kano - Kano, GPA:
High School Diploma: S.S.C.E, Expected in 1997 St. Thomas Secondary School - Kano, GPA:
Core Accomplishments
Handled customer effectively by identifying needs, quickly gaining trust, approaching complex solutions and resolving problems to maximize efficiency.
Administration
Planned and supervised all relocation activities to our permanent offices.
Reporting
Maintained status reports to provide management with updated information for client projects.
Planning
Arranged, scheduled and coordinated all logistics and travel itineraries.
Ensured staff were equipped with all necessary supplies and collateral for long distance travel.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
