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head admin corporate resources department resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Result-driven, proactive and resourceful administrative professional with 12years experience providing administrative support. Focused Operations Manager successful in contract negotiations and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of administrative trends and shifts to offer valuable insights on opportunities for new growth.

Skills
  • Corporate administration
  • Allocating resources
  • Budget administration skills
  • Interdepartmental activity management
  • Corporate event coordination
  • Departmental collaboration
  • Corporate client relations
  • Corporate processes and procedures
  • Work order administration
  • Administrative staff supervision
Work History
10/2015 to Current
Head Admin (Corporate Resources Department) Meruelo Group Anaheim, CA,
  • Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases
  • Monitored multiple databases to keep track of all company inventory
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
04/2015 to 08/2015
Senior Officer (Business Development Management) Pro-Health HMO City, STATE,
  • Following up on prospective business opportunities and setting up meetings
  • Communicating new products developments to prospective clients.
  • Updated client accounts and information on a weekly basis.
  • Assisted with developing corporate policies for seamless inter departmental synergy.
06/2008 to 03/2015
Project Coordinator Facilities Management Services LTD City, STATE,
  • Coordinated all department functions for employees.
  • Maintained detailed administrative and procedural process to improve accuracy and efficiency.
  • Verified and logged in deadlines for responding to daily inquiries. Contacted providers to discuss status of re-billing and reimbursement process to ensure account resolution.
  • Successfully established effective systems for record retention by creating database for daily tracking
  • Improved communication efficiency as primary liaison between departments, clients and vendors
  • Directly supported CEO in managing operations work flow
02/2005 to 01/2006
Service Center Consultant MTN Nigeria City, STATE,

My responsibilities as a service center consultant include provision of information regarding accounts and products, performing necessary transactions such as line activation and system monitoring.

  • Escalate and trouble shoot customer queries/complains and provide effective after sales service
  • Report analysis and constant improvement; analysis sales and operation results against set targets
  • Sales and marketing of products to customers.
  • Reviewed established procedures to assess areas in need of improvement
  • Documented research findings and prepared polished reports highlighting results and potential improvement strategies
Education
Expected in 2019
TRAINING : Navigating the Workplace with Emotional Intelligence
PHILLIPS CONSULTING (LEARNING ACADEMY) - Lagos,
GPA:
Expected in 2019
TRAINING : Effectively Directing & Delegating as a Manager
PHILLIPS CONSULTING - Lagos , Lagos
GPA:
Expected in 2019
TRAINING : Navigating Challenging Situations with Diplomacy & Tact
PHILLIPS CONSULTING - Lagos,
GPA:
Expected in 2019
TRAINING : Maximize your Productivity by Managing Time & Tasks
PHILLIPS CONSULTING - Lagos,
GPA:
Expected in 2017
TRAINING : Setting & Managing Priorities
PHILLIPS CONSULTING - Lagos,
GPA:
Expected in 2017
TRAINING : National Workshop On Strategic Fire Hazards,Emergency Safety Mgt & Sustainable Economic Growth
National Fire Academy - Lagos,
GPA:
Expected in 2016
TRAINING : FACILITIES MANAGEMENT
PHILLIPS CONSULTING - Lagos,
GPA:
Expected in 2008
Master of Science: Business Information Systems
University Of East London - London,
GPA:
Expected in 2004
Bachelor of Science: Economics
Bayero University Kano - Kano,
GPA:
Expected in 1997
High School Diploma: S.S.C.E
St. Thomas Secondary School - Kano,
GPA:
Core Accomplishments
  • Handled customer effectively by identifying needs, quickly gaining trust, approaching complex solutions and resolving problems to maximize efficiency.
  • Administration

  • Planned and supervised all relocation activities to our permanent offices.
  • Reporting

  • Maintained status reports to provide management with updated information for client projects.
  • Planning

  • Arranged, scheduled and coordinated all logistics and travel itineraries.
  • Ensured staff were equipped with all necessary supplies and collateral for long distance travel.

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Resume Overview

School Attended

  • PHILLIPS CONSULTING (LEARNING ACADEMY)
  • PHILLIPS CONSULTING
  • PHILLIPS CONSULTING
  • PHILLIPS CONSULTING
  • PHILLIPS CONSULTING
  • National Fire Academy
  • PHILLIPS CONSULTING
  • University Of East London
  • Bayero University Kano
  • St. Thomas Secondary School

Job Titles Held:

  • Head Admin (Corporate Resources Department)
  • Senior Officer (Business Development Management)
  • Project Coordinator
  • Service Center Consultant

Degrees

  • TRAINING
  • TRAINING
  • TRAINING
  • TRAINING
  • TRAINING
  • TRAINING
  • TRAINING
  • Master of Science
  • Bachelor of Science
  • High School Diploma

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