hcm team lead benefits administration resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Work History
09/2021 to CurrentHCM Team Lead - Benefits AdministrationAmeripride Services, Inc. | Gainesville, GA,
Developed weekly and daily business plans to deliver positive metrics on customer service, on time completion and accurate implementations that promoted productivity and commitment to the business and client.
Communicated KPIs outlined in annual plans within the department to inform employees of expectations and deliverables.
Held daily team meetings to inform team members on company news and updates.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Coordinated project planning and execution with coordinators and team leads.
Communicated effectively with team members to deliver updates on project milestones and deadlines.
Set goals to maximize team performance and keep project on-task.
09/2020 to 09/2021Benefits Coordinator IIICarlyle Group Inc. | Washington, DC,
Provide excellent customer service while helping clients transition from previous benefit administration system and successfully implement their benefit offerings into Paycom.
Resolved issues and inquiries from clients regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
Explained benefits to plan participants in easy to understand terms in order to educate.
Updated benefit cost summaries for employer cost tracking.
Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Checked clients' benefits enrollment and future deductions for accuracy and inputted all data into Paycom.
Improved operations through consistent hard work and dedication.
Facilitated open enrollment processes and coordinated paperwork to to assist clients with benefit options.
12/2018 to 09/2020General ManagerAMC Theatres | City, STATE,
Maximized efficiency by coaching and mentoring thirty-five personnel on guest satisfaction principles, industry practices, company procedures and company systems, such as Outlook, Excel and Word.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Received superior customer service satisfaction scores for five consecutive quarters after coming in to build the building back up from previous leadership.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Increased monthly staff retention rate by 80% after implementing new training programs that were not in place before my leadership.
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Trained, coached and mentored staff to support smooth adoption of new company policies that were not in place before my leadership.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Assisted and lead the on-boarding process of numerous new hires throughout the year.
Recruited and screened qualified potential employees.
Resolved human resources and compliance problems, improved operations and provided exceptional employee support.
Developed team communications and information for Manager and Crew Member meetings.
Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
05/2015 to 12/2018ManagerAMC Theatres | City, STATE,
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Cross-trained existing employees to maximize team agility and performance.
Hired, trained and mentored staff to maximize effectiveness.
Maximized performance by monitoring daily activities and mentoring team of thirty associates.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Conducted scheduled and impromptu evaluations to assess work performance.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Trained new employees in specific job requirements.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Demonstrated new products, procedures and techniques to employees.
Professional Summary
Dedicated and enthusiastic leader with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Performance improvement
Strategic planning
Team Leadership
Conflict Resolution
Verbal and written communication
Operations management
Deadline-oriented
Efficient multi-tasker
Knowledgeable in Benefits Administration
Accomplishments
Hosted continued education morning meetings to help develop and teach on certain topics where learning opportunities may be.
Participated in many departmental projects that helped shape the future of the department.
Participated in and completed the Base Camp Leadership program
Websites, Portfolios, Profiles
https://www.linkedin.com/in/Jessica-Claire8/
Education
Expected in 05/2009 to to High School Diploma | Putnam City North High School, Oklahoma City, OKGPA:
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