Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

A respected and passionate authentic HR Leader with 15 years of connecting and building internal and external business relationships . A proven trustworthy and reliable skilled advisor that is committed to applying learned HR skills that will help improve organizational culture and talent management that will meet local and regional business needs. Coordinate and create effective HR planning and effective people strategies that will continue to grow the business skills required to remain competitive, reduce retention, and stay in compliance.

  • Complex Problem Resolution
  • Process Improvement
  • Business Partner Management
  • Business Administration
  • Training and Mentoring
  • Advice and Assistance
  • Human Resources
  • Talent Management
  • HR Policy
  • Effective Planning & Communication
  • Staff Education And Training
  • Career Development
  • Regulatory Compliance
  • People Counseling
  • Time Management
  • Exceptional Organizational Skills
  • Performance Management
  • HR policies expertise
  • Business Culture and Ethics
  • Business Administration
  • Expert HRIS Practitioner
  • Problem resolution
  • Team Player
  • Technical Support
  • Relationship development
  • Staff education and training
  • Written and Oral Communication
Work History
06/2018 to Current HCM Regional Project Manager ADP | City, STATE,
  • Manage all BU human capital management IS security initiatives.
  • Perform independent project analysis and provide recommendations to overcome project obstacles.
  • Manage team of 10 men and women from different countries and nationalities.
  • Coordinates role and responsibilities of each team member.
  • Conduct monthly team meetings focused on skill development.
  • Work closely with all levels of associates in organization including senior leadership.
  • Support leadership in enforcement of security policies, standards and procedures.
  • Execute security strategy, deliver content for security governance, awareness and assurance programs.
  • Evaluate business and technology risk, assesses internal controls and identifies control improvement opportunities.
  • Create, maintain and track metrics around security initiatives, Issues and awareness programs.
  • Partnership with HRBP to develop, roll-out and enforce progressive disciplinary policy for staff.
  • Responsible for recruitment and staffing open roles.
03/2017 to 06/2018 HR Project Implementation Specialist ADP, LLC | City, STATE,
  • Setup and implemented client HRIS Modules including: PTO policy accruals, time & attendance, performance management, compensation management, and analytics and metric reporting dashboards.
  • Created HR and payroll merger & acquisition process documentation, client termination of services guidelines, and HR, payroll and benefit data extraction checklist.
  • Lead quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Suggested solutions to developing problems during project so that correct modifications could be made.
  • Analyzed projects to determine resource requirements and procured necessary subject matter experts.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Closely collaborated with project team members to Investigate and correct escalated benefit, payroll, and time & labor project problems.
  • Drove client retention by ensuring outstanding technologies issues were resolved and action planning exceeded client expectations.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Cultivated relationships with internal sales team and client success executives to ensure client projects were successfully delivered.
08/2008 to 06/2017 HRIS Analyst/Senior HRIS Analyst ADP, LLC | City, STATE,
  • Took 30-45 inbound calls daily assisting internal and external clients with HRIS related issues.
  • Installed single workstation HR databases.
  • Trained internal business partners on new HRIS technology.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Delivered in-depth ADP system training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Supported human resources department in areas such as people metrics, ad-hoc reporting, and analytics.
  • Served as expert for human capital analytics and related activities.
  • Migrated legacy HRIS system to new technology to minimize business impacts.
  • Educated staff on HR software functionality with special emphasis in payroll, HR workflow configuration, ad hoc reporting features.
  • Acted as SME responsible for rolling-out HRIS client compliance portal, knowledge management database, payroll module enhancements and admin security functionality.
  • Responsible for managing client escalations reported by 1st level support.
Expected in 12/2019 MBA | Business Administration And Management Keller Graduate School, Alpharetta, GA, GPA:
  • Dean's List 2017, 2018,2019
  • Graduated magna cum laude
  • Concentration in Management Information Systems
  • Graduated with 3.9 GPA
  • Member of National Society of Leadership and Success
Expected in 03/2011 Bachelor of Science | Computer Information Systems DeVry University, Downers Grove, IL GPA:
  • Society of Human Resource Management
  • National Society of Leadership & Success
  • SHRM Certified Professional (SHRM-CP)

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Resume Overview

School Attended

  • Keller Graduate School
  • DeVry University

Job Titles Held:

  • HCM Regional Project Manager
  • HR Project Implementation Specialist
  • HRIS Analyst/Senior HRIS Analyst


  • MBA
  • Bachelor of Science

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