Hcit Program Project Manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Forward-thinking Interoperability Strategist proficient in generating high-quality healthcare data integration work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using mentoring, training, monitoring and morale-building techniques to maximize employee engagement and performance for program and project focused efforts.

  • IT Project Management
  • Program Management
  • Revenue Cycle Management
  • Management of HR polices and project resources
  • Interpret and translate business requirements
  • Conflict management and resolution skills
  • Policy and procedure improvements
  • Performance monitoring
  • Product development
  • Requirements gathering
  • Teambuilding
  • Customer service
  • Risk analysis
  • Scrum methodology
  • Forecasting and planning
  • Budget coordination
  • Program leadership
  • Staff development
  • Organizational skills
  • Policy/program development
  • Supervision and training
  • Cross-functional team management
  • Leadership training
  • Capital improvement planning
05/2019 to Current HCIT Program Project Manager Konica Minolta | City, STATE,
  • Implement RIS, PACS, Billing, Cardio, Mammogram systems within the Cloud Platform.
  • Manaage interoperability, revenue cycle, ancillary/ acute/ ambulatory EMR applications to integrate the data across HL7 interface platforms for ADT, ORM, ORU, DFT, and SIU message types.
  • Implement data migration and real-time data transactions for clinical, billing, cardiology, mammography, physician portal, and patient portal setup.
  • Train, mentor, hire, and onboard healthcare technology associates for application deployments.
  • Create program collateral documentation for program management governance process.
  • Work with sales to quote additional modules or systems to optimize client workflows.
  • Program manage multiple SDLC client implementations and ensure the project adheres to scope, schedule, and budget.
  • Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
05/2009 to 07/2021 Director Revenue Management IT Billing Systems Man Duke University Health System | City, STATE,


Director Revenue Management IT Billing Systems Manager

· Managed 10-15 direct reports to include Supervisors, IT Analysts, Senior IT Analysts, IT Project Managers, Revenue Cycle Patient Account Associates, and Financial Analysts

· Promoted and modeled champion values while promoting key organizational changes across matrixed billing and information technology units

· Implemented Acute and Ambulatory Revenue Cycle Charge Capture Systems to include provider charge capture tool, fee schedules, charge capture claim editing system, professional billing interfaces, and technical billing interfaces, unbilled billing accounts, and cash management of non-covered services

· Managed operating and capital budgets up to 2 million for digital technologies

· Managed resources for third-payer billing, commercial, and managed care plans to maximize revenue for hospital and physician claims, provider billing services, coding services, reimbursement, and implementation of HL7 functional specification documents

· Reviewed physician and hospital charge documents for accuracy, and implement TES and CCI edits to maximize billing and scrubbing of data prior to clearing house acceptance

· Deployed IT policies to correlate with CMS compliance regulations and operational business goals

· Provided semi-annual and annual evaluation of staff members, provide recognition rewards for accomplishments, and complete all standard HR processes for staff with unsatisfactory work results according to departmental policies

03/2013 to 05/2019 Sr. Interoperability Project Manager Cerner Corp | City, STATE,
  • Implement, manage, coordinate, and plan project teams of 10+ members simultaneously for on time and within budget projects.
  • Manage Cerner Health Information Data Exchanges, SMART on FHIR cloud infrastructures, and Application Programming Interface (API) Digital web applications with integration of HL7, HL7 FHIR, CDA, CCD, SOAP\REST integration services for Acute and Ambulatory healthcare systems with Cerner Millennium, CPOE, and Third-party software solutions.
  • Implement Cerner Electronic Health Record, Cerner Millennium, Portal, Scheduling, and Patient Accounting with Data Health Information Exchanges and Commonwell platforms.
  • Review and utilize business intelligence tools to validate contractual obligations in salesforce for client, and ensure accurate billing of technical components for cycle billing and deferred billing are in place.
  • Drive value and business objectives while improving the customer experience to onboard digital technology advancements.
  • Collaborate with integration engineers to implement and troubleshoot errors while ensuring FHIR HL7, standard HL7, and security protocols are followed for integration with acute and ambulatory health systems' EHR data in the cloud infrastructure.
  • Interpret and translate complex business process requirements for client with the Cerner code learning team to ensure the appropriate bindings are leveraged for engineers to query FHIR Resources which bind to SNOMED and LOINC industry standards.
  • Create executive presentations, project maintenance reviews, and support trainings to project team and executive leadership teams Director, IT Projects (Ambulatory Acquisitions; Cardiology IT).
07/2011 to 05/2013 Director, IT Projects (Ambulatory Acquisitions; Ca Hayes Management Consulting Group | City, STATE,
  • Analyze metric data and summarize for trends and bottlenecks to report to executive leaders, Manage 16-17 HR direct and project team members to include operational managers, application analysts, IT supervisors, IT managers, network engineers, telecom engineers, system engineers, integration engineers, and desktop technicians.
  • Develop program project plans, including objectives, scope, deliverables, budget, schedules, and staffing.
  • Perform issue and risk assessments to develop response strategies for client integrations.
  • Strategize, organize, implement, integrate, and lead large complex IT projects for enterprise program management solution deliveries for Epic, Siemens and GE Centricity systems for ambulatory and acute healthcare organizations.
  • Facilitate executive presentations and training to project teams and operational teams within the physician organizations.
  • Promote and drive hospital clinical and technology personnel to coordinate integration between application, interfaces, technology hardware, and network infrastructure deployments.
  • Manage and monitor IT operating budget and IT capital budget for IT project acquisitions and expenditures for technology portfolio.
  • Conduct root cause analysis and implement operational action plans to mitigate risk for ambulatory and acute healthcare systems for billing, interface, and electronic health record issues
  • Implement standardized control processes, and define program process improvements while managing key performance indicators.
Education and Training
Expected in 2010 Master of Business Administration | Marylhurst University, Portland, OR GPA:
Expected in 2000 Bachelor Degree | HPS/IS University of Pittsburgh, Pittsburgh, PA GPA:
Six Sigma Yellow Belt Certification February 2017 Project Management Certificate May 2017 Jessica Claire, MBA Interoperability Consultant, Revenue Cycle Manager, Project Director, Program/ Project

· Led Cerner Ignite API Cloud infrastructure implementations with multiple renowned healthcare organizations to connect their EHR clinical, ancillary, and billing application data with Apple Health Records application through available API’s

· Implemented a lean six sigma process to shorten the implementation timeframe to execute critical milestones and deploy the Cerner SMART App platform to be operational in 1 month, this decreased 80% of the implementation timeline in order to make Apple Health’s GA announcement with the Cerner application product line

· Instrumental in managing multiple organizations for software sales engagements for RIS, PACS, Billing, Mammography and Cardiology systems with total capital over $3.5 million monthly, and over $42 million annually

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Resume Overview

School Attended

  • Marylhurst University
  • University of Pittsburgh

Job Titles Held:

  • HCIT Program Project Manager
  • Director Revenue Management IT Billing Systems Man
  • Sr. Interoperability Project Manager
  • Director, IT Projects (Ambulatory Acquisitions; Ca


  • Master of Business Administration
  • Bachelor Degree

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