hardwood floor installer resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Results-focused [Industry] professional with strength in [Skill]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

  • MS Office
  • Data Management
  • Customer Service
  • Working Collaboratively
  • Critical Thinking
  • Team Management
  • Conflict Resolution
  • People Skills
  • Reliable and Trustworthy
  • Active Listening
  • Basic Math
  • Problem Resolution
  • Friendly, Positive Attitude
  • Work Ethic
  • Training & Development
  • Team Building
  • Computer Skills
  • Organizational Skills
  • Relationship Building
  • Microsoft Office
Hardwood Floor Installer, 08/2021 to Current
Trihealth, Inc.Fairfield, OH,
  • Completed basic and semi-skilled work under direction of fully qualified carpenter.
  • Supported project planning by collecting and documenting measurements, marking installation points and cutting materials to desired sizes.
  • Promoted team efficiency by consistently picking up excess materials and tools.
  • Sanded surfaces to remove ridges, tool marks and glue.
  • Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
  • Followed carpenter directions and work order information.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
Senior Escalation Specialist , 10/2012 to Current
JPMorgan ChaseCity, STATE,
  • Provide outstanding customer service
  • Building lasting relationships, exceeding customers expectations and own customers issues start to finish
  • Assisted with payment correction
  • Escalated call handling
  • Self sufficient with managing call metrics
  • Updated privacy preferences
  • Multiple lines of business knowledge base
  • Verified work of personnel by checking receiving activities and backing up each facing difficult situations.
  • Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
  • Notified managers of large-scale receiver errors and submitted related documentation in [System].
  • Collected payments, tracked rewards and handled customer service issues for [Number] customers per shift.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Answered questions and informed customers of current sales and promotions.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Resolved average of [Number] inquiries in given week, consistently meeting performance goals.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Developed [Number] new customer prospects or referrals each [Timeframe].
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Engaged customers with proactive strategies to understand needs and develop successful solutions.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Informed customers about product lines and services offered by company.
  • Updated [Type] system with order specifics and customer details, preferences and billing information.
  • Collected customer feedback, passing information to [Job title] for review.
  • Established membership loyalty, executing flawless customer retail account management.
  • Collected payments for [Product or Service] and updated accounts to reflect new balances.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Patient Care Assistant, 01/2011 to 12/2011
MercyCity, STATE,
  • Communicated changes in patient conditions and other unit concerns to multidisciplinary team.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Learned [Language] to enhance communication and support for [Type] patients.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Optimized patient satisfaction, assisting senior leadership with medical procedures while explaining exams and processes.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures.
  • Counseled patients on pain management, treatment procedures and physician instructions.
  • Used mobility devices to transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Responded to bell or light signal calls to assist patients with needs.
  • Used hospital-approved devices and techniques to transport and lift patients.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Ambulated patients with appropriate assistive devices and in line with proper body mechanics.
  • Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
Education and Training
High School Diploma: , Expected in 05/2010 to Galena High School - Galena, MO
: , Expected in to Ozarks Technical Community College - Springfield, MO

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Resume Overview

School Attended

  • Galena High School
  • Ozarks Technical Community College

Job Titles Held:

  • Hardwood Floor Installer
  • Senior Escalation Specialist
  • Patient Care Assistant


  • High School Diploma
  • Some College (No Degree)

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