Highly approachable individual promoting positive relationships with clientele to generate repeat business. Bilingual Master Cosmetologist with 4 years of conditioning, cutting, processing and highlighting hair and performing nail treatments and services. Outgoing Master Cosmetologist performing variety of beauty services with excellent technique and precision. Enthusiastic professional committed to helping each person look and feel wonderful. Confident Master Cosmetologist creating welcoming environment to help every individual feel pampered. Talented professional catering to client needs through effective communication and active listening skills. Promoting knowledge in all latest hair and skincare trends. Hardworking stylist bringing 4+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Creative Hairstylist bringing 5 years of expertise in color-correction and restorative treatments. Highly skilled in executing complex color services and unique cuts. Personable and engaging with passion for building client relationships through flexible approach and consistent results. Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 4 staff members.
Collaborated with team of 4 in the development of bettering themselves in any weak area needing improvement.
Held first-point-of-contact for all internal and external communications with executive-level officers.
Managed reception area.
Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Resolved product issue through consumer testing.
Supervised team of 4 staff members.
Financial - Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Inside Sales - Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.Served as communication link between engineering consultants, MIS management and staff.
Skills
Customer service
Wig cleaning and styling
Product expertise
Bleaching, dyeing and tinting
Customer buying habits
Marketing familiarity
Esthetics
Relationship building and management
Customer consultation
Scalp treatments
Waxing service provider
Networking expertise
Hair maintenance expert
Standard waxing understanding
Nail treatments
Facials and makeup applications
Clear communication
Hair conditioning and styling
Lash and eyebrow maintenance
Highlights and lowlights
Trend expert
Manicures and pedicures
Cuticle trimming safety knowledge
Cosmetology
Outstanding client retention
Texturizing services specialist
Acrylic nail application master
Work History
Hair Salon Manager, 06/2018 - Current Hair Cuttery – Chesapeake, VA,
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care.
Researched latest trends in hair and makeup to stay updated on color, style and technique.
Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base by people.
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Created memorable customer experiences by including special services such as head and neck massages during appointments.
Trained salon staff in traditional and innovative haircutting techniques and salon management.
Sanitized and organized station and tools by using barbicide and Ship shape.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Suggested treatments and styles to suit customers' appearance and desired look.
Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.
Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Processed payments by entering sales in register.
Consistently received positive performance reviews from guests.
Recorded notes for future reference, including customer preferences and services delivered.
Monitored new trends to stay on top of fashions and better serve customer needs.
Provided daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening.
Business Owner, 05/2014 - 12/2018 T-Mobile – Athens, GA,
Put together realistic budgets based upon costs and fees for effectively operating business.
Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Kept all building areas and equipment functional and well-organized to promote business performance.
Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
Verified parts and materials through audit inspections and independent checks.
Trained and motivated employees to perform daily business functions, including cooking, sanitization, and how to use a cash register.
Learned and remained updated on statutory requirements and regulations.
Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
Maintained motivated and well-paid sales team by calculating commission payments on time.
Capitalized on social media platforms such as Facebook and personal website at the time to increase market awareness and recruit sales agents.
Customer Service Associate, 11/2016 - 11/2017 Domino's Pizza – City, STATE,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Managed customer relations and customer service through daily communication and interaction.
Offered advice and assistance to customers, paying attention to special needs or wants.
Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Developed and actualized customer service initiatives to decrease wait times.
Maintained clean sales floor and straightened and faced merchandise.
Supported branding strategy by ensuring product displays aligned with corporate standards.
Trained in loss prevention, visual merchandising and general sales skills.
Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
Skilled using cash register including processing sales discounts and refunds.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Utilized exceptional communication to connect with customers, assess needs and present solutions.
Modified and refined offerings and operational practices to meet changing customer requirements.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Demonstrated items to customers and created customer awareness, interest and sales.
Processed purchases and handled payment transactions using POS system.
Energized and motivated in performing sales floor activities including merchandising and selling.
Issued receipts and processed refunds, credits, or exchanges.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Worked with other customer support teams to develop consistent and equal high-quality levels of support.
Provided primary customer support to internal and external customers in fast-paced environment.
Informed customers about special promotions and provided detailed information for various products.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Greeted customers entering store and promoted sales or special programs.
Educated customers on promotions to enhance sales.
Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Recommended items to customers based on specific needs and explained features and benefits.
Education
High School Diploma: , Expected in 05/2016 - Jessica Claire - Dalton, GA, GPA:
M.D.: Master Cosmetologist , Expected in 06/2017 - Genesis Career College - Dalton, GA, GPA:
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