Hair Salon Manager Resume Example

Highly approachable individual promoting positive relationships with clientele to generate repeat business. Bilingual Master Cosmetologist with 4 years of conditioning, cutting, processing and highlighting hair and performing nail treatments and services. Outgoing Master Cosmetologist performing variety of beauty services with excellent technique and precision. Enthusiastic professional committed to helping each person look and feel wonderful. Confident Master Cosmetologist creating welcoming environment to help every individual feel pampered. Talented professional catering to client needs through effective communication and active listening skills. Promoting knowledge in all latest hair and skincare trends. Hardworking stylist bringing 4+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Creative Hairstylist bringing 5 years of expertise in color-correction and restorative treatments. Highly skilled in executing complex color services and unique cuts. Personable and engaging with passion for building client relationships through flexible approach and consistent results. Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Supervised team of 4 staff members.
• Collaborated with team of 4 in the development of bettering themselves in any weak area needing improvement.
• Held first-point-of-contact for all internal and external communications with executive-level officers.
• Managed reception area.
• Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
• Resolved product issue through consumer testing.
• Supervised team of 4 staff members.
• Financial - Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Inside Sales - Met and exceeded quotas generating 65+ calls per day on leads for software maintenance renewals.Served as communication link between engineering consultants, MIS management and staff.

• Project Management Professional (PMP)
• Certified Associate in Project Management (CAPM)
• ServSafe
• Google Certified Professional Cloud Architect