I have been in retail and the beauty industry for 20+ years with focus on cosmetics and beauty products. I have held four management positions and have strived to use my knowledge to meet and exceed goals; both professional and personal. I am proficient in building and maint
Skills
Building team and customer relationships
Scheduling for optimal coverage and sales
Coaching team to improve sales results
Implementing inventory control through policies and procedures
Recruiting top talent to build team and sales
Forming relationships with brand partners and customers to increase business
Recognizing and celebrating team members for skills and performance
Keep track of policies and best practices for sanitation/laws involving company and state board
Team building
Insurance billing
Administrative support
Invoice generation
First Aid/CPR
Experience
Hair Salon Manager, 01/2015 - Current Hair Cuttery – Huntley, IL,
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
Trained employees in proper operational procedures and shared company policies and regulations.
Inspected equipment and work stations to comply with established standards and regulations.
Collaborated with staff members to plan training seminars and team-building event
Observed employee performance and provided valuable feedback using online performance evaluation software.
Listened to customer feedback and responded to maintain or improve processes.
Created marketing signs or flyers for sales or promotional events.
Demonstrated self-reliance by meeting and exceeding workflow needs
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
Promoted client retention through high-quality service and follow through.
Maintained records related to sales and placed special orders for desired items.
Reviewed and analyzed business performance on a daily, weekly, monthly, seasonal and annual basis.
Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
Described merchandise and explained use, operation, and care of merchandise to customers.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Enhanced sales by implementing merchandising and promotional improvements.
Cosmetic Area Sales Manager, 01/1999 - 01/2003 Elder Beerman – City, STATE,
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Hired and motivated nine team members
Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
Hired and motivated [Number]-member sales team achieving over $[Amount] in new sales per year.
Led sales planning, development and account management for [Type] territory.
Supervised and trained [Number] employees on successful selling techniques.
Sold [Product] and service line across [Type] region.
Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
Updated procedures for [Task] to increase productivity and maximize [Type] sales.
Developed and significantly grew [Type] territory over [Timeframe].
Designed protocols for [Number] employees to sell [Type] products and services worth over $[Amount].
Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base [Number]%.
Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
Contacted customers via phone and email to explore connections, offer services and cement relationships.
Maintained records related to sales and placed special orders for desired items.
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
Described merchandise and explained use, operation, and care of merchandise to customers.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Saved costs, effectively negotiating vendor pricing contracts to increase savings.
Organized and updated schedules to optimize coverage for expected customer demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Determined complete order accuracy by examining merchandise to verify price and quantity.
Enhanced sales by implementing merchandising and promotional improvements.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
Guided and supported [Number] staff members to consistently achieve team and personal goals.
Reduced process lags by effectively managing [Number] staff to ensure optimal productivity.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Implemented [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe].
Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
Education and Training
High School Diploma: , Expected in 06/1988 - George Washington High School - Charleston, WV GPA:
Cosmetology: Cosmetology Education, Expected in 05/2008 - Carver Career Center - Charleston, WV GPA:
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