Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I have been in retail and the beauty industry for 20+ years with focus on cosmetics and beauty products. I have held four management positions and have strived to use my knowledge to meet and exceed goals; both professional and personal. I am proficient in building and maint

Skills
  • Building team and customer relationships
  • Scheduling for optimal coverage and sales
  • Coaching team to improve sales results
  • Implementing inventory control through policies and procedures
  • Recruiting top talent to build team and sales
  • Forming relationships with brand partners and customers to increase business
  • Recognizing and celebrating team members for skills and performance
  • Keep track of policies and best practices for sanitation/laws involving company and state board
  • Team building
  • Insurance billing
  • Administrative support
  • Invoice generation
  • First Aid/CPR
Experience
Hair Salon Manager, 01/2015 - Current
Hair Cuttery Huntley, IL,
  • Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
  • Trained employees in proper operational procedures and shared company policies and regulations.
  • Inspected equipment and work stations to comply with established standards and regulations.
  • Collaborated with staff members to plan training seminars and team-building event
  • Observed employee performance and provided valuable feedback using online performance evaluation software.
  • Listened to customer feedback and responded to maintain or improve processes.
  • Created marketing signs or flyers for sales or promotional events.
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Promoted client retention through high-quality service and follow through.
Counter Manager, Clinique Cosmetics, 01/2003 - 08/2005
Kaufmanns City, STATE,
  • Maintained records related to sales and placed special orders for desired items.
  • Reviewed and analyzed business performance on a daily, weekly, monthly, seasonal and annual basis.
  • Reviewed and analyzed business performance on daily, weekly, monthly, seasonal and annual bases.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Enhanced sales by implementing merchandising and promotional improvements.
Cosmetic Area Sales Manager, 01/1999 - 01/2003
Elder Beerman City, STATE,
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Hired and motivated nine team members
  • Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
  • Hired and motivated [Number]-member sales team achieving over $[Amount] in new sales per year.
  • Led sales planning, development and account management for [Type] territory.
  • Supervised and trained [Number] employees on successful selling techniques.
  • Sold [Product] and service line across [Type] region.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Updated procedures for [Task] to increase productivity and maximize [Type] sales.
  • Developed and significantly grew [Type] territory over [Timeframe].
  • Designed protocols for [Number] employees to sell [Type] products and services worth over $[Amount].
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics, increasing client base [Number]%.
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
Counter Manager, Clinique Cosmetics, 01/1997 - 01/1999
Elder Beerman City, STATE,
  • Maintained records related to sales and placed special orders for desired items.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
  • Described merchandise and explained use, operation, and care of merchandise to customers.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Cultivated lucrative relationships with clients through active engagement, issue resolution and [Skill] talents.
  • Increased YOY sales [Number]% and grew margins by effectively introducing new products within [Number] months.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
  • Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Raised profits [Number]% by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, resolving customer issues and [Action].
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Reduced process lags by effectively managing [Number] staff to ensure optimal productivity.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Implemented [Type] and [Type] strategic plans, realizing sales revenue increase $[Amount] within [Timeframe].
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
Education and Training
High School Diploma: , Expected in 06/1988
-
George Washington High School - Charleston, WV
GPA:
Cosmetology: Cosmetology Education, Expected in 05/2008
-
Carver Career Center - Charleston, WV
GPA:

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Resume Overview

School Attended

  • George Washington High School
  • Carver Career Center

Job Titles Held:

  • Hair Salon Manager
  • Counter Manager, Clinique Cosmetics
  • Cosmetic Area Sales Manager
  • Counter Manager, Clinique Cosmetics

Degrees

  • High School Diploma
  • Cosmetology

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