Hair loss specialist EXT / Xstrands Resume Example

​​Achieved high customer satisfaction for education and provided clients with a natural yet stylish hair style in hair restoration. Collaborated with the Managing Director and the Client Relationship Manager to ensure the delivery of efficient, high-quality service. Enhanced company reputation by developing relationships with clients and always checking on them at their visits. Successfully attended and implemented continuous education work shops which resulted in our team becoming more comfortable with their skills and helping them strengthen any weaknesses. Stepped in when my supervisor was on maternity leave to help coach, mentor, and consult staff to enhance staff development. Taught many workshop to stylist and visiting stylist to help expand knowledge of available services and new techniques. Consistently received positive feedback from guests on performance reviews. Helped trained new employees on procedures and lead and co lead continuous education provided by Hair Club. Shampooed, conditioned and blow dried clients' hair. Greeted all guests in a warm and friendly manner to create a positive first impression of the salon. Oversaw the upkeep of the entire facility and notified maintenance for service repairs. Served as a primary point of contact for members and guests for information on salon products and services . Handled guest complaints calmly and professionally. Assisted many stylist in mixing, applying and removing hair color as well as applied and formulated for my clients. maintained expert knowledge and awareness of salon appointment availability. Cleaned salon according to State of Virginia safety and sanitary regulations. Maintained Inventory ordered and stocked salon product lines. Remained polite when speaking with difficult guests on the phone and or in person. Promoted salon-exclusive products to increase retail sales. Recorded inventory sales into the salon's weekly income report. Cut, colored and styled clients' hair with precision and expertise. Advised customers on proper treatment of dry and damaged hair. Sold and promoted hair care products and laser electronics to promote hair growth.  Educated clients about products and self-maintenance for healthy hair. Have learned and kept myself educated in hair loss progression and breakthroughs.  As well as kept updated on new techniques and new services to camouflage and/or to aid in hair loss.While always maintaining updated on current styles and trends in the cosmetology field. Established a strong relationship with client base to generate long term business.