Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am customer-oriented, strategic-thinking with experience in sales as well as over fifteen years of experience in building relationships with agencies, companies and individuals, cultivating partnerships, retaining accounts and growing profits, even amid a pandemic and being closed due to restrictions for over seventy days. Multi-tasking and self-motivated leader with expertise on expanding network connections, introducing products and services, implementing pricing models, inventory control and projections, as well as revealing customer needs to deliver solutions.

Skills
  • Critical thinking
  • Organizational skills
  • Decision-making
  • Problem resolution
  • Dispute resolution
  • File management
  • Office management
  • Customer service
  • Team management
  • Teambuilding
  • Leadership
  • Active listening
Experience
Gym Owner/ Manager, 11/2014 - Current
Anytime Fitness City, STATE,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.
Juvenile Probation Intake Officer, 04/2013 - 11/2014
Department Of Juvenile Justice City, STATE,
  • Assessed client needs based on individual issues, in addition to social and restorative justice best practices.
  • Assisted offenders in enrolling in treatment, counseling or community service programs.
  • Investigated cases, interviewed parents and offered to counsel in times of crises.
  • Supported case resolution to foster protection of juvenile individuals, while working in collaboration with law enforcement, child welfare organizations and district attorneys.
  • Monitored offenders' activities regarding fulfillment of court ordered requirements.
  • Created, organized and maintained files, case notes and electronic databases.
  • Answered phone calls concerning clients, handled complaints and responded to requests for information.
  • Referred offenders to appropriate community agencies to complete services in compliance with court orders.
  • Participated in probable cause and revocation hearings to stay informed of relevant legal processes.
Deputy Clerk of the Court, 08/2007 - 04/2013
Supreme Court Of Virginia City, STATE,
  • Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials and judgments and closing cases when complete.
  • Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
  • Supported daily courtroom operations, including document preparation, filing of referral forms and court notices, check-in and check-out and bailiff duties.
  • Fulfilled document requests by citizens, parties to cases, judges and attorneys in timely manner, keeping records of all documents provided.
  • Answered face-to-face and telephone requests for information about warrants, citations and other court documents or procedures.
  • Attended required meetings and conferences as well as training sessions to develop and maintain understanding of current conventions and laws.
  • Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
  • Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
  • Examined legal documents and assured adherence to laws and court procedures.
  • Assembled paperwork and relevant files and briefs for use by judge at hearings and trials, using discretion to indicate key information relevant to judgment and prosecution decisions.
  • Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Advised supervisors, judges and other office members on records, case status and other developments, alerting of approaching deadlines and procedural requirements.
  • Prepared correspondence, bench warrants and court orders for various sitting Juvenile and Domestic Relations Court judges.
  • Assisted parties to civil and criminal cases in understanding standard courtroom procedures and advised on legal obligations, options and subjects calling for consultation with attorneys.
  • Tracked exhibits admitted during court hearings and updated documentation.
Education and Training
High School Diploma: , Expected in 05/2004
-
St. Anne's Belfield School - Charlottesville,
GPA:
: , Expected in
-
Liberty University - Lynchburg, VA
GPA:
Activities and Honors

Helped develop and lead my business to be nominated for "Top Rated Customer Service" in 2015, 2016, 2017 and 2018

*Franchise ended customer service polls after 2018

Accomplishments

My Anytime Fitness club was rated for

"Top Customer Service" in year

2015

2016

2017

2018

*Corporate ended customer service polls after 2018

My club was honored with being named "Club Purple" in 2018, which was determined by metrics based on personal training revenue, member revenue and overall attrition rates. This was based off of over 4,000 Anytime Fitness locations worldwide.

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Resume Overview

School Attended

  • St. Anne's Belfield School
  • Liberty University

Job Titles Held:

  • Gym Owner/ Manager
  • Juvenile Probation Intake Officer
  • Deputy Clerk of the Court

Degrees

  • High School Diploma
  • Some College (No Degree)

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