Energetic and reliable Guest Services Associate well-trained and excelling in high-end merchandise environments. With background in Cosmetology. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.
Skills
Luxury guest services expertise
Guest services
Guest accounts
Client services
Guest safety
Microsoft word and powerpoint
Millennium SpaSalon Platinum Edition
Sales (Membership/Passes)
Product knowledge
Fast learner
Multi-tasker
Additional Information
I am wanting to pursue my career in Cosmetology. I went to Z hair academy for my schooling and completed 1500 hours in Overland Park, KS.
Experience
Guest Services Associate, 10/2019 to Current Cedar Fair Entertainment Company – Mason, OH,
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Set up and activated customer accounts.
Established membership loyalty, executing flawless customer retail account management.
Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
Documented conversations with customers to track requests, problems and solutions.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Production Line Worker, 07/2019 to 10/2019 Great Lakes Coca-Cola Bottling – Sussex, WI,
Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
Boxed, labeled and moved items to keep production lines moving swiftly.
Maintained work areas organized and neat, which enabled swift cleanup following each shift.
Used established assembly instructions to complete jobs in efficient and accurate manner.
Set up and operated production equipment according to daily work orders and safety procedures.
Operated hand trucks, forklifts and scissor lifts.
Built and packaged products to complete daily work orders.
Guest Service Associate, 11/2018 to 04/2019 Busch's, Inc. – Greater Detroit Area, MI,
Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Consulted with customers to determine best methods to resolve service and billing issues.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Worked with managers to develop service improvement initiatives.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Replenished shelves to maintain adequate merchandise levels.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Established membership loyalty, executing flawless customer retail account management.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Pharmacy Technician, 03/2016 to 03/2018 University Of Pittsburgh Medical Center – Mckeesport, PA,
Eliminated third-party rejection claims through calling insurance companies and patients' doctors.
Filled over 500 medication orders daily and entered orders into system.
Prepared and submitted claims to insurance companies for payment.
Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
Processed prescription transfer requests from competitors.
Dispensed medications to patients in accordance with pharmacist orders.
Restocked shelves and prepared expired drugs for return.
Researched customer health insurance plans to provide prescription authorization and efficient patient care.
Communicated with insurance companies for billing purposes.
Entered orders into system and filled medication orders.
Prepared medication labels with item name and quantity.
Education and Training
High School Diploma: , Expected in 05/2009 Olathe North High School - Olathe, KS, GPA:
Certificate: Cosmetology, Expected in 11/2014 Z Hair Academy - Overland Park, KS, GPA:
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