Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Energetic and reliable Guest Services Associate well-trained and excelling in high-end merchandise environments. With background in Cosmetology. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Skills
  • Luxury guest services expertise
  • Guest services
  • Guest accounts
  • Client services
  • Guest safety
  • Microsoft word and powerpoint
  • Millennium SpaSalon Platinum Edition
  • Sales (Membership/Passes)
  • Product knowledge
  • Fast learner
  • Multi-tasker
Additional Information

I am wanting to pursue my career in Cosmetology. I went to Z hair academy for my schooling and completed 1500 hours in Overland Park, KS.

Experience
Guest Services Associate, 10/2019 to Current
Cedar Fair Entertainment CompanyMason, OH,
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Set up and activated customer accounts.
  • Established membership loyalty, executing flawless customer retail account management.
  • Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Production Line Worker, 07/2019 to 10/2019
Great Lakes Coca-Cola BottlingSussex, WI,
  • Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
  • Boxed, labeled and moved items to keep production lines moving swiftly.
  • Maintained work areas organized and neat, which enabled swift cleanup following each shift.
  • Used established assembly instructions to complete jobs in efficient and accurate manner.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Operated hand trucks, forklifts and scissor lifts.
  • Built and packaged products to complete daily work orders.
Guest Service Associate, 11/2018 to 04/2019
Busch's, Inc.Greater Detroit Area, MI,
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Worked with managers to develop service improvement initiatives.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Replenished shelves to maintain adequate merchandise levels.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Established membership loyalty, executing flawless customer retail account management.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Pharmacy Technician, 03/2016 to 03/2018
University Of Pittsburgh Medical CenterMckeesport, PA,
  • Eliminated third-party rejection claims through calling insurance companies and patients' doctors.
  • Filled over 500 medication orders daily and entered orders into system.
  • Prepared and submitted claims to insurance companies for payment.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Processed prescription transfer requests from competitors.
  • Dispensed medications to patients in accordance with pharmacist orders.
  • Restocked shelves and prepared expired drugs for return.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Communicated with insurance companies for billing purposes.
  • Entered orders into system and filled medication orders.
  • Prepared medication labels with item name and quantity.
Education and Training
High School Diploma: , Expected in 05/2009
Olathe North High School - Olathe, KS,
GPA:
Certificate: Cosmetology, Expected in 11/2014
Z Hair Academy - Overland Park, KS,
GPA:

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Resume Overview

School Attended

  • Olathe North High School
  • Z Hair Academy

Job Titles Held:

  • Guest Services Associate
  • Production Line Worker
  • Guest Service Associate
  • Pharmacy Technician

Degrees

  • High School Diploma
  • Certificate

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