- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Energetic and reliable Guest Services Associate well-trained and excelling in high-end merchandise environments. With background in Cosmetology. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.
- Luxury guest services expertise
- Guest services
- Guest accounts
- Client services
- Guest safety
- Microsoft word and powerpoint
|
- Millennium SpaSalon Platinum Edition
- Sales (Membership/Passes)
- Product knowledge
- Fast learner
- Multi-tasker
|
I am wanting to pursue my career in Cosmetology. I went to Z hair academy for my schooling and completed 1500 hours in Overland Park, KS.
Guest Services Associate, 10/2019 to Current
Cedar Fair Entertainment Company – Mason, OH,
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Set up and activated customer accounts.
- Established membership loyalty, executing flawless customer retail account management.
- Determined accurate prices for customer services, consistently searching for deals and best prices for customers.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Production Line Worker, 07/2019 to 10/2019
Great Lakes Coca-Cola Bottling – Sussex, WI,
- Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Maintained work areas organized and neat, which enabled swift cleanup following each shift.
- Used established assembly instructions to complete jobs in efficient and accurate manner.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Operated hand trucks, forklifts and scissor lifts.
- Built and packaged products to complete daily work orders.
Guest Service Associate, 11/2018 to 04/2019
Busch's, Inc. – Greater Detroit Area, MI,
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Worked with managers to develop service improvement initiatives.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Replenished shelves to maintain adequate merchandise levels.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Established membership loyalty, executing flawless customer retail account management.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Pharmacy Technician, 03/2016 to 03/2018
University Of Pittsburgh Medical Center – Mckeesport, PA,
- Eliminated third-party rejection claims through calling insurance companies and patients' doctors.
- Filled over 500 medication orders daily and entered orders into system.
- Prepared and submitted claims to insurance companies for payment.
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
- Verified labeled prescriptions using 8-point check system to maintain accuracy and efficiency.
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
- Processed prescription transfer requests from competitors.
- Dispensed medications to patients in accordance with pharmacist orders.
- Restocked shelves and prepared expired drugs for return.
- Researched customer health insurance plans to provide prescription authorization and efficient patient care.
- Communicated with insurance companies for billing purposes.
- Entered orders into system and filled medication orders.
- Prepared medication labels with item name and quantity.
High School Diploma: , Expected in 05/2009
Olathe North High School - Olathe, KS,
GPA:
Certificate: Cosmetology, Expected in 11/2014
Z Hair Academy - Overland Park, KS,
GPA:
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