Guest Services Agent Resume Example
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GUEST SERVICES AGENT
Professional Summary
Multi-talented, detail-oriented Assistant with 4 years of experience in customer service. Exceptional organization and time-management practices. Creative and out-of-the-box thinker, excels in fast-paced environments. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
Skills
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Work History
08/2019 to Current
Guest Services AgentWyndham Hotels & Resorts Inc. – Bannockburn , IL
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out processes
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Collaborated with Housekeeping and Houseman team members to handle guest requirements from check-in through check-out
- Contributed to over $125,000 in sales past 6 months, and is considered among Top 3 Front Desk Agents in sales alone
- Maintained financial accuracy by collecting deposits, fees and payments
- Maintained transaction security by verifying payment cards against identification
- Utilized Jonas-Chorum to input all key data into hotel's database system
- Used Jonas-Chorum to record guests' check-ins and check-outs
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Collaborated with various team members to ensure guests' requests are met
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently
04/2019 to 08/2019
Customer Service Associate3 Day Blinds – Montgomery , TX
- Organized racks and shelves to maintain store visual appeal
- Engage customers and promote specific merchandise
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Utilized sales tracking
- Exceeded sales goals between $1,000-3,000 per day
- Maintained organized, presentable merchandise to drive continuous sales
- Tracked stock using company inventory management software
06/2018 to 04/2019
Floor Cashier and FramerMichaels Companies Inc. – City , STATE
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered queries and concerns and assisted customers with product selections
- Regularly assessed sales floor stock levels to replenish with back-stock merchandise before depletion
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records for framing
- Obtained approval of concepts by submitting concepts to client
- Coordinated mat colors and framing styles with client's artwork
- Hand assembled frames and cut glass using company standard to assemble and finish clients specialty-made product
- Participated in team sales goals to exceed $25,000 in sales per month in frames
03/2016 to 11/2017
Customer Service Associate, Paint Department,Home Depot – City , STATE
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Dispensed pigment and mixed over 50 gallons of paint per day
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Consulted with clients to identify quantity and quality requirements for each project
- Utilized computer programs to choose paint colors and used other sensitive equipment like photo-spectrometers to color-match clients color choices
- Guided customers to aesthetically appealing color-combinations, as well as providing tips and strategies for application
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Received numerous badges and trophies for providing exemplary service
Education
05/2015
High School Diploma
Hamilton High School - City, State
Hamilton High School - City, State
- Graduated with 3.2 GPA
- Member of Honor's Society
- Captain of Tennis Team 2 years in a row
Some College (No Degree): Biological And Physical SciencesMontana State University - Bozeman - City, State
- STEM Scholarship
- In-progress
Hobbies
- Horse Back Riding
- Hiking/Mountain Climbing
- Snow-shoeing
- Back Country Skiing
- River Tubing
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Resume Overview
School Attended
- Hamilton High School
- Montana State University - Bozeman
Job Titles Held:
- Guest Services Agent
- Customer Service Associate
- Floor Cashier and Framer
- Customer Service Associate, Paint Department,
Degrees
- High School Diploma
Some College (No Degree) : Biological And Physical Sciences
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