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Guest Services Agent Resume Example

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GUEST SERVICES AGENT
Professional Summary

Multi-talented, detail-oriented Assistant with 4 years of experience in customer service. Exceptional organization and time-management practices. Creative and out-of-the-box thinker, excels in fast-paced environments. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Guest and customer care services
  • Scheduling services
  • Microsoft Word
  • Customer assistance
  • Excellent time management skills
  • Customer Billing
  • Microsoft Excel
  • Good telephone etiquette
  • Multi-tasking proficiency
  • Adaptability
  • Microsoft Power Point
  • Computer systems knowledge and POS systems knowledge
  • Concept visualization
  • Organization
  • Fast-learner
Work History
08/2019 to Current
Guest Services AgentCompany Name – City, State
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in and check-out processes
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Collaborated with Housekeeping and Houseman team members to handle guest requirements from check-in through check-out
  • Contributed to over $125,000 in sales past 6 months, and is considered among Top 3 Front Desk Agents in sales alone
  • Maintained financial accuracy by collecting deposits, fees and payments
  • Maintained transaction security by verifying payment cards against identification
  • Utilized Jonas-Chorum to input all key data into hotel's database system
  • Used Jonas-Chorum to record guests' check-ins and check-outs
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests
  • Collaborated with various team members to ensure guests' requests are met
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently
04/2019 to 08/2019
Customer Service AssociateCompany Name – City, State
  • Organized racks and shelves to maintain store visual appeal
  • Engage customers and promote specific merchandise
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Utilized sales tracking
  • Exceeded sales goals between $1,000-3,000 per day
  • Maintained organized, presentable merchandise to drive continuous sales
  • Tracked stock using company inventory management software
06/2018 to 04/2019
Floor Cashier and FramerCompany Name – City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Answered queries and concerns and assisted customers with product selections
  • Regularly assessed sales floor stock levels to replenish with back-stock merchandise before depletion
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records for framing
  • Obtained approval of concepts by submitting concepts to client
  • Coordinated mat colors and framing styles with client's artwork
  • Hand assembled frames and cut glass using company standard to assemble and finish clients specialty-made product
  • Participated in team sales goals to exceed $25,000 in sales per month in frames
03/2016 to 11/2017
Customer Service Associate, Paint Department,Company Name – City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Dispensed pigment and mixed over 50 gallons of paint per day
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Consulted with clients to identify quantity and quality requirements for each project
  • Utilized computer programs to choose paint colors and used other sensitive equipment like photo-spectrometers to color-match clients color choices
  • Guided customers to aesthetically appealing color-combinations, as well as providing tips and strategies for application
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Received numerous badges and trophies for providing exemplary service
Education
05/2015
High School Diploma
Hamilton High School - City, State
  • Graduated with 3.2 GPA
  • Member of Honor's Society
  • Captain of Tennis Team 2 years in a row
Some College (No Degree): Biological And Physical SciencesMontana State University - Bozeman - City, State
  • STEM Scholarship
  • In-progress
Hobbies
  • Horse Back Riding
  • Hiking/Mountain Climbing
  • Snow-shoeing
  • Back Country Skiing
  • River Tubing
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Resume Overview

School Attended

  • Hamilton High School
  • Montana State University - Bozeman

Job Titles Held:

  • Guest Services Agent
  • Customer Service Associate
  • Floor Cashier and Framer
  • Customer Service Associate, Paint Department,

Degrees

  • High School Diploma
    Some College (No Degree) : Biological And Physical Sciences

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