Guest Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Dedicated guest service representative offering more than three years in the hospitality industry, as well as in-depth knowledge of property management system and MARSHA.


Bilingual English/Spanish

Property Management System


Experience in training new hires

10/2012 to Current
Guest service representative B.F. Saul Company Hospitality Sterling, VA,
  • provided exceptional customer service by anticipating guest needs
  • dealt with guest issues and resolved them quickly and efficiently to retain guest loyalty and satisfaction
  • trained 7 new associates over a month long program
  • handled cash and credit card payment for guest reservations
  • assisted in raising guest check in experience from 64%to 78% over a year long period
  • assisted in increasing room revenue by implementing upgrade program
01/2011 to 10/2012
Server Lifewell Senior Living Richmond, TX,
  • Provided club members an outstanding dining experience
  • assisted in raising revenue by promoting daily specials
  • handled payment for guest statements
  • trained a total of 3 new hires
07/2010 to 06/2011
Spydell lab computer assistant Spydell Computer Lab City, STATE,
  • assigned students computers
  • assisted students with any computer issues
  • over saw a 200 computer lab maintaining computer performance
Expected in 2010
High School Diploma:
Lennox Academy - Lennox, CA
Expected in
Associate of Arts:
El Camino College - Torrance , CA

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Lennox Academy
  • El Camino College
Job Titles Held:
  • Guest service representative
  • Server
  • Spydell lab computer assistant
  • High School Diploma
  • Associate of Arts

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