guest service representative resume example with 9+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

To work for an organization which provides me the opportunity to improve my skills and knowledge as well as utilizing my outstanding communication skills. Open to make a difference while learning new and fresh ideas from different people with different perspectives. Ready to take on new challenges for the betterment of myself.

  • Microsoft Office Operating systems (Word, Excel, PowerPoint)
  • Proficiency with integrated Financial Aid programs (CAMS, ED Express, Banner)
  • Guest Service
  • Front Desk/ Hostess
  • Leadership
  • Hospitality services
  • Administrative skills
  • Cash transactions
  • Troubleshooting
  • Customer service
  • Reliable and trustworthy
Education and Training
North Carolina State University Raleigh, NC Expected in 2004 Bachelor of Arts : Sociology - GPA :
Desert Diamond Casino - Guest Service Representative
Sahuarita, AZ, 10/2019 - Current
  • Process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
  • Handling collection efforts of all in-house balances.
  • The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property.
  • Setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
  • Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Facilitated front desk operations for busy high-volume hotel.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Doane University - Financial Aid Counselor
Lincoln, NE, 05/2020 - 04/2021
  • Analyze financial information submitted by applicants utilizing established Federal and University standards and guidelines to determine financial needs; select candidates and determine type and amount of financial aid to be awarded.
  • Correspond and conduct interviews with applicants and their parents and answer inquiries from various sources on financial aid policies and procedures.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Gave workshops and other group presentations to inform students of options and educate on financial aid process.
  • Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
AAA Of The Carolinas - Emergency Road Service Dispatcher
City, STATE, 03/2014 - 05/2020
  • Dispatched service calls to emergency road service vehicles and operators in the most efficient manner, while prioritizing requests based on various criteria (safety, weather, traffic, etc.) ensuring highest priority situations are handled appropriately including contact emergency personnel when necessary.
  • Utilize AAA's D3 dispatch and call receiving software programs.
  • Assists road service providers by clarifying AAA policies, providing accurate directions or additional information needed to perform requested services as well as for documentation purposes.
  • Coordinate incoming service requests with service providers via telephone, system messaging portal and dispatch radio systems.
  • Quickly and effectively communicate with supervisors and shift leaders with call back inquiries and service related questions.
  • Trained and mentored new employees on duties and tasks.
  • Communication and receptionist skills included answering multi-line phones and transferring them accordingly, taking messages, computer skills and operated basic office equipment.
  • Assisted with budget preparations and bank deposits.
  • Purchase and maintain office supplies inventory.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Payless Shoe Source - Sales Associate/Key Carrier
City, STATE, 12/2011 - 05/2019
  • Responsible for opening/closing of the store, bank deposits and occasional paperwork.
  • Demonstrated customer service skills by greeting each customer that entered the department and directed customers to departments that met their needs.
  • Operated cashier stand to help customers efficiently and processed coupons and reward cards to benefit customers when appropriate.
  • Demonstrate excellent leadership abilities; train and serve as role model for new associates.
  • Assisted with restocking and recovery of sales floor including maintaining appropriate sizing, colorization, and organization of merchandise.
  • Team player; responsible for numerous special projects assigned by management.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Offered product and service consultations and employed upselling techniques.

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Resume Overview

School Attended

  • North Carolina State University

Job Titles Held:

  • Guest Service Representative
  • Financial Aid Counselor
  • Emergency Road Service Dispatcher
  • Sales Associate/Key Carrier


  • Bachelor of Arts

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